BSOD while trying to uninstall Comodo Internet Security (0x1000007e)

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  1. Posts : 926
    Windows 10 Pro
       #11

    Let us know if there are any other problems.
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  2. Posts : 14
    Windows 10
    Thread Starter
       #12

    I've finally got around to doing this. I'm currently running SeaTools Long Generic on the E drive.

    SeaTools Short Generic on both drives passed, and Long Generic on the C drive passed.
      My Computer


  3. Posts : 14
    Windows 10
    Thread Starter
       #13

    Long generic failed on the E drive. Test code 6C9AC2A4. The hard drive is not under warranty; I'll replace it soon. I'm running the checkdisk now.

    I'm trying to boot from DVD to get to memtest86+. Windows won't let me (the "use a device" option isn't listed when I shift+click restart). Screenshots of the advanced options screen and UEFI firmware settings are here. How do I boot from DVD?
      My Computer


  4. Posts : 42,675
    windows 10 professional version 1607 build 14393.969 64 bit
       #14
      My Computer


  5. Posts : 14
    Windows 10
    Thread Starter
       #15

    The only option for Boot Option #1 is the Windows Boot Manager; and I can't figure out how to add another UEFI Boot Option. I don't think those links would work
      My Computer


  6. Posts : 14
    Windows 10
    Thread Starter
       #16

    Chkdsk log for drive E at chkdsk-e (2) - Pastebin.com. It seems that there are some bad clusters, some were replaced. An unspecified error occured (75736e6a726e6c2e 4fa).
    Chkdsk log for drive C at https://pastebin.com/Nd3vE9v7. This one says that no problems were found.
      My Computer


  7. Posts : 42,675
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    On the e drive please run these administrative command prompt commands and post the results:
    1) chkdsk (this command should complete rapidly)
    2) chkdsk /scan (this command should complete rapidly)

    3) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    4) chkdsk /x /f (this command may take many hours to complete)
    5) chkdsk /x /f /r (this command may take many hours to complete)
    This will repeat the prior command to see whether it will produce the same or different result.
      My Computer


  8. Posts : 926
    Windows 10 Pro
       #18

    Have you had any bluescreens yet? If no and if you still need support with other problems, you can create a new thread in another forum area. There are experts who will help you too. Windows 10 Forums - Windows 10 Forums
    Thank you
      My Computer


  9. Posts : 14
    Windows 10
    Thread Starter
       #19

    zbook said:
    On the e drive please run these administrative command prompt commands and post the results:
    1) chkdsk (this command should complete rapidly)
    2) chkdsk /scan (this command should complete rapidly)

    3) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    4) chkdsk /x /f (this command may take many hours to complete)
    5) chkdsk /x /f /r (this command may take many hours to complete)
    This will repeat the prior command to see whether it will produce the same or different result.
    https://pastebin.com/eAfiUAMw
      My Computer


  10. Posts : 42,675
    windows 10 professional version 1607 build 14393.969 64 bit
       #20

    Nice progress. You were able to complete the tests/repairs without the error.
    The drive is fragile and had corruption and bad clusters.
    The chkdsk inability to read only + the increased bad clusters + the sea tools fail all together suggest an immediate drive replacement. The unexpected could happen in 6 months or next week (for example failure to boot) so make sure all important files are satisfactorily backed up.
      My Computer


 

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