Windows 10: Many BSOD since Creator update? Solved

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  1.    09 Aug 2017 #1

    Many BSOD since Creator update?


    Dear all,

    Since Creator update I have many BSOD. Not sure to what action it is linked.

    Can somebody help (see file) please?

    TY in advance.

    Attachment 147994
      My ComputersSystem Spec


  2. Posts : 19,220
    windows 10 professional version 1607 build 14393.969 64 bit
       09 Aug 2017 #2

    The logs are in a foreign language and can not be scanned or read. If possible please use English as the default language and post a new zip so that the logs can be troubleshooted.

    Language - Add, Remove, and Change in Windows 10 Windows 10 General Tips Tutorials

    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec


  3. Posts : 3,545
    64bit Win 10 Pro ver 1803 Build 17134.191 and W10 Insider Build 18214
       10 Aug 2017 #3

    Hello Elwoodch,

    Your most recent mini-dump file indicates that the graphics driver may be causing problems.

    Code:
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
    
    FAULTING_IP: 
    dxgmms1!VIDMM_GLOBAL::ProcessDeferredCommand+6c7
    fffff809`a499cf57 41ff0f          dec     dword ptr [r15]
    
    
    ffffcc80`2c748f98  fffff809`a4dfee18*** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
     atikmdag+0xdee18
    
    ffffcc80`2c7499e8  fffff809`a119bb90*** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
     atikmpag+0xbb90
    Your graphics drivers are from 2015:
    atikmdag.sys Wed Nov 4 21:39:32 2015 (563A7B14)
    atikmpag.sys Wed Nov 4 21:16:43 2015 (563A75BB)


    Please update the AMD driver. The best way to do this is to uninstall everything of AMD using Display Driver Uninstaller and install newer drivers from your Graphics card manufacturer or from the AMD website.

    There are a number of other drivers from Avast and Malwarebytes that may also be causing trouble but lets change one thing at a time and see if it makes a difference. If you still get problems please uninstall Avast and Malwarebytes and use Windows Defender while we continue troubleshooting.
      My ComputersSystem Spec

  4.    10 Aug 2017 #4

    Dear philc43

    ty for your time and effort. I do appreciate your help.

    I have done what is requested, and also uninstalled Avast and Malwarebyte (with Revo). Still have BSODs.

    No newer driver however available for my AMD GC. I think this is normal for a 7 year old PC with a even older GC.

    I think this creator update is a obsolescence gateway for too old stuff...

    Maybe time to change my HW...

    KR
      My ComputersSystem Spec


  5. Posts : 33
    Windows 10 x64 - Windows 7 SP1 x86
       10 Aug 2017 #5

    Could you please upload the dump files for the subsequent crashes?
      My ComputerSystem Spec

  6.    10 Aug 2017 #6

    Abaculus said: View Post
    Could you please upload the dump files for the subsequent crashes?
    Hi ABaculus.

    here is the last one.
    Attachment 148165

    kr
      My ComputersSystem Spec


  7. Posts : 3,545
    64bit Win 10 Pro ver 1803 Build 17134.191 and W10 Insider Build 18214
       10 Aug 2017 #7

    This latest error indicates you have driver verifier running - please turn this off and see if you continue to get errors.

    The driver verifier caught a misbehaving driver for the Paragon Software.

    Code:
    DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)
    The IO manager has caught a misbehaving driver.
    Arguments:
    Arg1: 0000000000000226, An IRP dispatch handler has returned without passing down or completing this IRP,
    	or someone forgot to return STATUS_PENDING.
    Arg2: fffff8074cea2ff0, The address in the driver's code where the error was detected.
    Arg3: ffffc40ec0ed6dc0, IRP address.
    Arg4: 0000000000000000
    
    FAULTING_IP: 
    UimBus+2ff0
    fffff807`4cea2ff0 4883ec28        sub     rsp,28h
    You can uninstall or update the Paragon software to see if this helps but I am not sure that it is related to your previous BSOD events.
      My ComputersSystem Spec


  8. Posts : 19,220
    windows 10 professional version 1607 build 14393.969 64 bit
       10 Aug 2017 #8

    Was the AMD driver updated before or after the latest bsod?
    Please post an updated zip with msinfo32, dxdiag, event log, etc
      My ComputerSystem Spec

  9.    11 Aug 2017 #9

    philc43 said: View Post
    This latest error indicates you have driver verifier running - please turn this off and see if you continue to get errors.
    This is right and surely the cause of last BSOD, I switch it off and now it seems fine.

    I have reinstalled AMD drivers (still from 2015...), deinstalled Avast, reinstalled Malwarebyte pro and for 12 hours now without any BSOD.
    Seems stable again. Maybe my old PC will survive few more years...

    Thanks a lot to the community for your help. I do appreciate.
    I will mark this thread as solved in few days if no more BSOD.

    KR and greetings from Switzerland.
      My ComputersSystem Spec


  10. Posts : 19,220
    windows 10 professional version 1607 build 14393.969 64 bit
       11 Aug 2017 #10

    Please comment on what you did with the Paragon software?
    Can you recall as to whether the AMD driver update was before or after the latest bsod?
    Please post an updated zip:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec


 
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