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  1.    06 Aug 2017 #1
    Join Date : Aug 2017
    Posts : 9
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free

    BSOD CLOCK_WATCHDOG_TIMEOUT (& Others) On Some Games


    Hi,

    I've had Multiple BSOD's While playing (High End) games. While playing games such as GTA IV or Player Unknown i have had multiple BSOD, this only seems to happen on games that require a lot of power to run. I have played games like ORI & Blind Forest and Counterstrike for 4 hours+ Without any errors.

    Specs:
    Intel Core i7 6700K @ 4.00GHz
    16.0GB Dual-Channel
    ASUS Z170-P
    NVIDIA GeForce GTX 980 Ti
    Windows 10 Home 64-bit

    BlueScreen View:

    Hal.dll
    Ntoskrnl.exe
    IntelPPm.sys

    BSOD Exprienced:

    Clock_Watchdog_Timeout
    Driver_IRQL_NOT Less or Equal
    IRQL_NOT Less or Equal
    Kmode_exception_Not_Handled

    After contacting my supplier he suggested a number of things to try fixing the issue, and now he has got to the point of suggesting i need a new graphics card. I do however not believe however the issue is solely a faulty graphics card.

    I have tried the following fixes:
    • Reformatted Windows
    • uninstall all Nvidia and Graphics drivers and fresh install
    • Installed all updated Drivers
    • Memtest (4 Hours)
    • GE Benchmark


    I presume someone would want to look at the minidumps? Please let me know and i will edit on to this post, any help would be greatly appreciated!

    Thanks,
    Connor
      My ComputerSystem Spec
  2.    06 Aug 2017 #2
    Join Date : Apr 2017
    Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit

    Please read posting instructions: BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec
  3.    07 Aug 2017 #3
    Join Date : Aug 2017
    Posts : 9
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter

    Bump


    Hi guys,

    Just attached file, sorry for not doing it the first time.

    Bump.

    Thanks,
    Connor
      My ComputerSystem Spec
  4.    07 Aug 2017 #4
    Join Date : Apr 2017
    Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit

    There were 4 bsod mini dump files debugged from 7/29 and 7/30.
    The debugging displayed rt640x64.sys as a misbehaving driver.


    Open administrative command prompt and type or copy and paste:


    1) sfc /scannow


    2) dism /online /cleanup-image /restorehealth


    3) chkdsk /scan


    4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    5) Update rt640x64.sys using this method:
    https://answers.microsoft.com/en-us/...=1436753520149

    Lately there has been a noticeable increase in the number of Realtek/Asus misbehaving drivers. In laptops we have been rolling back drivers. If this update produces another bsod then the next step will be to roll back the driver.






    Code:
    Event[2464]:  Log Name: System  Source: volmgr  Date: 2017-07-13T13:21:22.921  Event ID: 161  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-0DFO1CJ  Description: Dump file creation failed due to error during dump creation.
    Code:
    Event[5452]:  Log Name: System  Source: Microsoft-Windows-StartupRepair  Date: 2017-08-03T19:46:50.865  Event ID: 1002  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-0DFO1CJ  Description:
    Code:
    BugCheck A, {b0, ff, 51, fffff803c56b2d27}Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+23d )
    Code:
    ffffb700`9b8c6668  fffff804`19f10737Unable to load image \SystemRoot\System32\drivers\rt640x64.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for rt640x64.sys*** ERROR: Module load completed but symbols could not be loaded for rt640x64.sys rt640x64+0x20737
    Code:
    BugCheck A, {3510, ff, 0, fffff803195fee79}Probably caused by : intelppm.sys ( intelppm!C1Halt+2 )



    Code:
    BugCheck D1, {0, ff, 0, 0}Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+23d )


    Code:
    rt640x64     Realtek RT640 NT Drive Realtek RT640 NT Drive Kernel        Manual     Running    OK         TRUE        FALSE        4,096             933,888     0          26/05/2017 08:02:29    C:\Windows\system32\drivers\rt640x64.sys         8,192


    Code:
    Name	[00000001] Realtek PCIe GBE Family ControllerAdapter Type	Ethernet 802.3
    Product Type	Realtek PCIe GBE Family Controller
    Installed	Yes
    PNP Device ID	PCI\VEN_10EC&DEV_8168&SUBSYS_86771043&REV_15\4&34076315&0&00E3
    Last Reset	04/08/2017 21:53
    Index	1
    Service Name	rt640x64
    IP Address	192.168.1.242, fe80::ed66:df6:d6e3:3ebb
    IP Subnet	255.255.255.0, 64
    Default IP Gateway	192.168.1.1
    DHCP Enabled	Yes
    DHCP Server	192.168.1.1
    DHCP Lease Expires	08/08/2017 18:25
    DHCP Lease Obtained	07/08/2017 18:25
    MAC Address	‪9C:5C:8E:83:35:8F‬
    I/O Port	0x0000D000-0x0000DFFF
    Memory Address	0xF7104000-0xF7104FFF
    Memory Address	0xF7100000-0xF71FFFFF
    IRQ Channel	IRQ 4294967293
    Driver	c:\windows\system32\drivers\rt640x64.sys (10.18.526.2017, 960.97 KB (984,032 bytes), 23/06/2017 11:27)
      My ComputerSystem Spec
  5.    07 Aug 2017 #5
    Join Date : Aug 2017
    Posts : 9
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter

    Code:
    Microsoft Windows [Version 10.0.15063](c) 2017 Microsoft Corporation. All rights reserved.
    
    
    C:\Windows\system32>sfc /scannow
    
    
    Beginning system scan.  This process will take some time.
    
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    
    Windows Resource Protection did not find any integrity violations.
    
    
    C:\Windows\system32>dism /online /cleanup-image /restorehealth
    
    
    Deployment Image Servicing and Management tool
    Version: 10.0.15063.0
    
    
    Image Version: 10.0.15063.0
    
    
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    
    
    C:\Windows\system32>chkdsk /scan
    The type of the file system is NTFS.
    
    
    Stage 1: Examining basic file system structure ...
      192768 file records processed.
    File verification completed.
      5316 large file records processed.
      0 bad file records processed.
    
    
    Stage 2: Examining file name linkage ...
      256832 index entries processed.
    Index verification completed.
      0 unindexed files scanned.
      0 unindexed files recovered to lost and found.
    
    
    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
      32033 data files processed.
    CHKDSK is verifying Usn Journal...
      40200880 USN bytes processed.
    Usn Journal verification completed.
    
    
    Windows has scanned the file system and found no problems.
    No further action is required.
    
    
     233849855 KB total disk space.
     149245724 KB in 150111 files.
        101820 KB in 32034 indexes.
             0 KB in bad sectors.
        308559 KB in use by the system.
         65536 KB occupied by the log file.
      84193752 KB available on disk.
    
    
          4096 bytes in each allocation unit.
      58462463 total allocation units on disk.
      21048438 allocation units available on disk.
    
    
    C:\Windows\system32>
      My ComputerSystem Spec
  6.    07 Aug 2017 #6
    Join Date : Aug 2017
    Posts : 9
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter

    Quote Originally Posted by zbook View Post
    The debugging displayed rt640x64.sys as a misbehaving driver.

    5) Update rt640x64.sys using this method:
    https://answers.microsoft.com/en-us/...=1436753520149

    [/CODE]
    Hi,

    Sorry for being a noob! but what would i need to uninstall?

    The Realtek PCIe in network adaptors?

    Thanks,
    Connor
      My ComputerSystem Spec
  7.    07 Aug 2017 #7
    Join Date : Apr 2017
    Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit

    When there is a bsod you will want to find out the cause.
    The cause could be a misbehaving hardware driver, software driver, or malfunctioning hardware.
    For the bsod that you had is displayed a misbehaving hardware driver.
    Once the driver is identified you can choose one or more of these:
    1) uninstall and reinstall
    2) update
    3) roll back
    4) if you choose uninstall there could be different uninstall methods (device manager uninstall, search > uninstall, use software to uninstall, etc.)
    5) if you choose reinstall there could be different reinstall sources (computer manufacturer, component manufacturer, etc.)


    Follow these steps to uninstall the misbehaving driver: rt640x64.sys Realtek PCI-E Family controller or RT640 driver.
    1) Open the Asus website
    2) Enter the computer's serial or product number and the operating system
    3) view available drivers and identify the Realtek driver.
    4) download the driver to the desktop
    5) disconnect from the internet (turn off wireless mechanically if there is a hardware button and disconnect any wired connection.)
    6) open device manager and expand network adapters
    7) look for the Realtek driver > right click to view menu then left click properties > left click driver > left click driver details > confirm that it is driver
    rt640x64.sys > ok > uninstall device
    8) reinstall driver downloaded to desktop

    There have been recent increase in bsod with Realtek/Asus and this driver may need to be replaced with a roll back driver.
    We will monitor and process any new bsod mini dump file if there is one.
      My ComputerSystem Spec
  8.    12 Aug 2017 #8
    Join Date : Aug 2017
    Posts : 9
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter

    Hi,

    I got another BSOD:

    Driver_IRQL_NOT_LESS_OR_Equal - Ntoskrnl.exe (From BSOD Viewer) 0x000000d1

    What is the next step in identifying this driver issue?

    Thanks,
    Connor
      My ComputerSystem Spec
  9.    12 Aug 2017 #9
    Join Date : Apr 2017
    Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit

    Please post an updated zip: BSOD - Posting Instructions - Windows 10 Forums

    Please open the Asus website > enter serial or product number > view available Realtek drivers > post images into the thread.

    View drivers for windows 10, windows 8.1 and windows 7.

    The 2015 driver we have been rolling back to.
      My ComputerSystem Spec
  10.    14 Aug 2017 #10
    Join Date : Aug 2017
    Posts : 9
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter

    As Requested


    Hi,

    Thanks so much for your continuing support!

    I remembered using Driver Booster (Third Party Software) to install new drivers for my system, i have read some criticism of these types of software. Would it be worth doing a full install of these available drivers from the asus website?

    Please see attached

    Thanks,
    Connor
      My ComputerSystem Spec

 
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