1.    05 Aug 2017 #1
    Join Date : Aug 2017
    Posts : 4
    Windows 10 Home

    BSOD Playing PlayerUnknown's Battleground ntoskrnl.exe 0x0000000a


    Hi everyone,

    I just got my brand new Acer Predator G6-710 last night and already in two days I've encountered BSOD's while playing PUBG. All graphics drivers are up to date, and no windows updates are available, no drivers missing. All of my system specs are in my profile. Attached is the data dump, any help would be greatly appreciated.

    Please let me know if there's anything I can do to help.

    Attachment 147331
      My ComputerSystem Spec
  2.    05 Aug 2017 #2
    Join Date : Aug 2017
    Posts : 4
    Windows 10 Home
    Thread Starter

    Computer Type: PC/Desktop
    System Manufacturer/Model Number: Acer Predator G6-710
    OS: Windows 10 Home
    CPU: Processor Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz, 4200 Mhz, 4 Core(s), 8 Logical Processor(s)
    Motherboard: Predator G6-710 (KBL)
    Memory: 16GB DDR44 Dual Channel
    Graphics Card: GeForce GTX 1080 Ti Founders Edition
      My ComputerSystem Spec
  3.    05 Aug 2017 #3
    Join Date : Apr 2017
    Posts : 8,568
    windows 10 professional version 1607 build 14393.969 64 bit

    Hi parad0x122 ,

    There were 2 bsod mini dump files debugged and there was no misbehaving driver identified.
    There will be multiple tests performed to identify the cause of the bsods.

    Open administrative command prompt and type or copy and past these commands:

    1) sfc /scannow
    2) dism /online /cleanup-image /restorehealth

    3) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    4) chkdsk /x /f /r (this may take many hours to run so plan to run overnight)
    Post the results of the results into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials

    5) Turn off automatic restart and read these links on windows driver verifier:

    https://answers.microsoft.com/en-us/...d-e95ee5d8669d
    https://answers.microsoft.com/en-us/...3-c48669e4c983
    Enable and Disable Driver Verifier in Windows 10 Windows 10 Performance Maintenance Tutorials


    Code:
    BugCheck A, {57, 2, 0, fffff800a06f0009}Probably caused by : hardware ( USBXHCI!Bulk_Transfer_CompleteCancelable+134e9 )
    Code:
    Event[11]:  Log Name: System  Source: Microsoft-Windows-Ntfs  Date: 2017-08-04T21:38:48.618  Event ID: 98  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-BN4JBEM  Description: Volume C: (\Device\HarddiskVolume3) requires an Online Scan.  An Online Scan will automatically run as part of the next scheduled maintenance task.  Alternatively you may run "CHKDSK /SCAN" locally via the command line, or run "REPAIR-VOLUME <drive:> -SCAN" locally or remotely via PowerShell.
    Code:
    Event[191]:  Log Name: System  Source: Microsoft-Windows-Ntfs  Date: 2017-08-04T21:41:26.548  Event ID: 98  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-BN4JBEM  Description: Volume C: (\Device\HarddiskVolume3) requires an Online Scan.  An Online Scan will automatically run as part of the next scheduled maintenance task.  Alternatively you may run "CHKDSK /SCAN" locally via the command line, or run "REPAIR-VOLUME <drive:> -SCAN" locally or remotely via PowerShell.
      My ComputerSystem Spec
  4.    06 Aug 2017 #4
    Join Date : Aug 2017
    Posts : 4
    Windows 10 Home
    Thread Starter

    Attachment 147434

    Microsoft Windows [Version 10.0.15063]
    (c) 2017 Microsoft Corporation. All rights reserved.


    C:\WINDOWS\system32>sfc /scannow


    Beginning system scan. This process will take some time.


    Beginning verification phase of system scan.
    Verification 100% complete.


    Windows Resource Protection did not find any integrity violations.




    Microsoft Windows [Version 10.0.15063]
    (c) 2017 Microsoft Corporation. All rights reserved.


    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth


    Deployment Image Servicing and Management tool
    Version: 10.0.15063.0


    Image Version: 10.0.15063.0


    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    Last edited by parad0x122; 06 Aug 2017 at 09:34. Reason: formatting
      My ComputerSystem Spec
  5.    06 Aug 2017 #5
    Join Date : Apr 2017
    Posts : 8,568
    windows 10 professional version 1607 build 14393.969 64 bit

    After the chkdsk report plan to use windows driver verifier to find misbehaving drivers.

    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials

    In the prior posts links were provided to read about the tool.
    Before using windows driver verifier make sure you create a brand new restore point.
    Make a backup image using Macrium.

    Download and install each:
    Bluescreenview: Blue screen of death (STOP error) information in dump files.
    Whocrashed: http://www.resplendence.com/whocrashed

    After each windows driver verifier produced bsod there will be a stop code typically driver verifier detected violation and sometimes it will display the misbehaving driver in the form *.sys. If you see the driver please record it an post it into the thread.
    After each bsod you will turn off windows driver verifier using the windows recovery or advanced troubleshooting menu.
    There are 3 methods to turn off windows driver verifier. Always use them in this order and only if the prior one fails.
    1) startup options (not startup repair) > choose #6 safe mode with command prompt > type: verifier /reset
    2) command prompt > opens Administrator X: \Windows\system32\cmd.exe > type: verifier /bootmode resetonbootfail
    3) restore > leads to loss of mini dump file > so only use if the other 2 methods fail.

    To practice navigating the windows advanced troubleshooting menu open administrative command prompt menu and type: shutdown /r /o /f /t 00

    For each bsod you will use bluescreenview and whocrashed to identify the misbehaving driver. Then you will uninstall the misbehaving driver. Replacement drivers should be obtained first from the computer manufacturer's web site. If there is not a suitable driver available then use the component manufacturer website. Do not use any websites that automatically update drivers as they may install unwanted components.

    Use this link to set up the custom settings for windows driver verifier:
    https://answers.microsoft.com/en-us/...3-c48669e4c983

    As the bsod occur update the zip so that we can debug the mini dump files and guide you through the repairs:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec
  6.    06 Aug 2017 #6
    Join Date : Aug 2017
    Posts : 4
    Windows 10 Home
    Thread Starter

    I enabling driver verifier as described above and it resulted in a reboot loop after the setup required a restartt. I took a restore point prior to enabling it, and ended up having to revert back in order to use the system.
      My ComputerSystem Spec
  7.    06 Aug 2017 #7
    Join Date : Apr 2017
    Posts : 8,568
    windows 10 professional version 1607 build 14393.969 64 bit

    Were you able to open startup options?
    Were you able to restart and select #6 startup options?
    Were you able to open safe mode with command prompt?
    Were you able to type verifier /reset?
    If you were able to type verifier /reset what did you see on the display?

    Were you able to click on advanced troubleshooting options command prompt?
    Were you able to open Administrator X: \Windows\system32\cmd.exe?
    Were you able to type: verifier /bootmode resetonbootfail?
    Were you able to reboot?

    Please see this link for turning off windows driver verifier: Enable and Disable Driver Verifier in Windows 10 Windows 10 Performance Maintenance Tutorials

    Please practice using the windows advanced recovery options using this administrative command prompt command: shutdown /r /o /f /t 00
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
BSOD Playing WoW or at Windows (Different error codes? 0x0000000a)
Hello there. I' have a friend, whom updated her PC a while ago from Windows 8 to Windows 10. However, after she updated her PC - things started getting really odd, she can end up having either multiple bluescreens per day, or actually zero. ...
BSOD Crashes and Debugging
BSOD Usually while playing GTA V, caused by ntoskrnl.exe
I keep getting repeated BSOD after fresh install of Windows 10. I originally reinstalled because my computer was running really slowly and nothing else was working, so I reinstalled my OS. Most of them have been SYSTEM_SERVICE_EXCEPTION or...
BSOD Crashes and Debugging
BSOD when playing playersunknown battleground - ntfs.sys
Recently ive been having some weird issue when playing games. Also been dealing with weird permission issues. Can anyone take a look ad help me out
BSOD Crashes and Debugging
BSOD playing up saying ntoskrnl.exe
it happened on old so i have change new motherboard, ram and cpu etc. I it again memory problem...can anyone confirm before i return to store? 116962
BSOD Crashes and Debugging
Bsod Relating To ntoskrnl.exe bug check 0x0000000a
havent had a bsod in a really long time bought a new keybaord for blac50779k friday and now im getting them
BSOD Crashes and Debugging
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 01:44.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums