BSOD while watching videos. Error: DPC WATCHDOG VIOLATION

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  1. Posts : 7
    Windows 10 Home version 1607 build 14.393.1480 64bit
       #1

    BSOD while watching videos. Error: DPC WATCHDOG VIOLATION


    The video stops running and a flickery noise appears and after a little bit the blue screen appears and the laptop reboots.

    It happens everytime I watch videos online. It is more frequent when I am watching videos on youtube than when watching a series.
    My sister has been using my laptop and says it seems to happen when the volume is higher.

    The DM log collector is attached.

    Thank you.
      My Computer

  2. axe0's Avatar
    Posts : 14,784
    Windows 10 Pro
       #2
      My Computers


  3. Posts : 7
    Windows 10 Home version 1607 build 14.393.1480 64bit
    Thread Starter
       #3

    Do you need the name of the computer or is there a problem with the attached dmp files?
    The computer is an ASUS from the A540L series.
      My Computer


  4. Posts : 7
    Windows 10 Home version 1607 build 14.393.1480 64bit
    Thread Starter
       #4

    I ran the DM log collector again.
    Hope this helps.
      My Computer

  5. axe0's Avatar
    Posts : 14,784
    Windows 10 Pro
       #5

    We need event logs, dxdiag information, system information, information from msinfo32, drivers list, list of installed programs that may be related to drivers and more which are collected by the tool.

    Am currently going through the files.
      My Computers

  6. axe0's Avatar
    Posts : 14,784
    Windows 10 Pro
       #6

    Update the BIOS to version 204.

    Downgrade the wifi drivers from 2023.55 to 2023.38 from ASUS and see if it improves the situation :)
      My Computers


  7. Posts : 38,335
    windows 10 professional version 1607 build 14393.969 64 bit
       #7

    The logs are in a foreign language and cannot be read. If possible please make the default language English so that the logs can be troubleshooted.
    Language - Add, Remove, and Change in Windows 10 Windows 10 General Tips Tutorials
    BSOD - Posting Instructions - Windows 10 Forums
      My Computer


  8. Posts : 7
    Windows 10 Home version 1607 build 14.393.1480 64bit
    Thread Starter
       #8

    Thanks.

    IŽll try that
      My Computer


  9. Posts : 7
    Windows 10 Home version 1607 build 14.393.1480 64bit
    Thread Starter
       #9

    The dmp files in english
      My Computer


  10. Posts : 7
    Windows 10 Home version 1607 build 14.393.1480 64bit
    Thread Starter
       #10

    Seems to be working fine now.
    Thank you so much.

    I will keep you posted
      My Computer


 
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