Windows 10: BSOD while watching videos. Error: DPC WATCHDOG VIOLATION

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  1. Posts : 7
    Windows 10 Home version 1607 build 14.393.1480 64bit
       04 Aug 2017 #1

    BSOD while watching videos. Error: DPC WATCHDOG VIOLATION


    The video stops running and a flickery noise appears and after a little bit the blue screen appears and the laptop reboots.

    It happens everytime I watch videos online. It is more frequent when I am watching videos on youtube than when watching a series.
    My sister has been using my laptop and says it seems to happen when the volume is higher.

    The DM log collector is attached.

    Thank you.
      My ComputerSystem Spec


  2. Posts : 13,316
    Windows 10 Pro
       04 Aug 2017 #2
      My ComputersSystem Spec


  3. Posts : 7
    Windows 10 Home version 1607 build 14.393.1480 64bit
    Thread Starter
       04 Aug 2017 #3

    Do you need the name of the computer or is there a problem with the attached dmp files?
    The computer is an ASUS from the A540L series.
      My ComputerSystem Spec


  4. Posts : 7
    Windows 10 Home version 1607 build 14.393.1480 64bit
    Thread Starter
       04 Aug 2017 #4

    I ran the DM log collector again.
    Hope this helps.
      My ComputerSystem Spec


  5. Posts : 13,316
    Windows 10 Pro
       04 Aug 2017 #5

    We need event logs, dxdiag information, system information, information from msinfo32, drivers list, list of installed programs that may be related to drivers and more which are collected by the tool.

    Am currently going through the files.
      My ComputersSystem Spec


  6. Posts : 13,316
    Windows 10 Pro
       04 Aug 2017 #6

    Update the BIOS to version 204.

    Downgrade the wifi drivers from 2023.55 to 2023.38 from ASUS and see if it improves the situation
      My ComputersSystem Spec


  7. Posts : 16,437
    windows 10 professional version 1607 build 14393.969 64 bit
       04 Aug 2017 #7

    The logs are in a foreign language and cannot be read. If possible please make the default language English so that the logs can be troubleshooted.
    Language - Add, Remove, and Change in Windows 10 Windows 10 General Tips Tutorials
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec


  • Posts : 7
    Windows 10 Home version 1607 build 14.393.1480 64bit
    Thread Starter
       04 Aug 2017 #8

    Thanks.

    IŽll try that
      My ComputerSystem Spec


  • Posts : 7
    Windows 10 Home version 1607 build 14.393.1480 64bit
    Thread Starter
       04 Aug 2017 #9

    The dmp files in english
      My ComputerSystem Spec


  • Posts : 7
    Windows 10 Home version 1607 build 14.393.1480 64bit
    Thread Starter
       04 Aug 2017 #10

    Seems to be working fine now.
    Thank you so much.

    I will keep you posted
      My ComputerSystem Spec


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