BSOD after installing new I7-7820x CPU  

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  1. Posts : 25
    Windows 10 Pro
       #1

    BSOD after installing new I7-7820x CPU


    I just changed my cpu yesterday to a Core I7-7820x and I have gotten 3 screens of death since, is this a sign the processor is bad?
      My Computer


  2. Posts : 5,169
    64bit Win 10 Pro ver 21H2
       #2

    Hello Calhawk2000,

    Welcome to Tenforums :)

    Normally we would not jump to conclusions but given that you have just changed the CPU and the last two BSOD errors are hardware errors it does look likely to be a CPU problem.

    Both x124 WHEA errors are indicating that the CPU is reporting an unknown error:

    Code:
    6: kd> !errrec ffffd6065a146028
    ===============================================================================
    Common Platform Error Record @ ffffd6065a146028
    -------------------------------------------------------------------------------
    Record Id     : 01d30af6189a4a9f
    Severity      : Fatal (1)
    Length        : 864
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 8/1/2017 20:06:54 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffd6065a1460a8
    Section       @ ffffd6065a146180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x0000000000050654
    Processor ID  : 0x0000000000000006
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffd6065a1460f0
    Section       @ ffffd6065a146240
    Offset        : 536
    Length        : 64
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000006
    CPU Id        : 54 06 05 00 00 08 10 06 - bf fb fe 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffd6065a146138
    Section       @ ffffd6065a146280
    Offset        : 600
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : Unknown (Proc 6 Bank 0)
      Status      : 0xb200000000070005
    Code:
    3: kd> !errrec ffffce820a346028
    ===============================================================================
    Common Platform Error Record @ ffffce820a346028
    -------------------------------------------------------------------------------
    Record Id     : 01d30ba9f5c999bb
    Severity      : Fatal (1)
    Length        : 864
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 8/2/2017 16:33:04 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffce820a3460a8
    Section       @ ffffce820a346180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x0000000000050654
    Processor ID  : 0x0000000000000003
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffce820a3460f0
    Section       @ ffffce820a346240
    Offset        : 536
    Length        : 64
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000003
    CPU Id        : 54 06 05 00 00 08 10 03 - bf fb fe 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffce820a346138
    Section       @ ffffce820a346280
    Offset        : 600
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : Unknown (Proc 3 Bank 0)
      Status      : 0xb200000000070005

    I notice that it is not the same processor involved in the two errors, this makes me a little hesitant to immediately condemn the CPU so please run a CPU test to see if this can confirm the diagnosis (make sure you are not overclocking the CPU):

     CPU TEST

    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.
      My Computers


  3. Posts : 25
    Windows 10 Pro
    Thread Starter
       #3

    I ran prime95 for over 3 hours and no errors, now what do you think the problem could be?
      My Computer


  4. Posts : 25
    Windows 10 Pro
    Thread Starter
       #4

    I also forgot to say that the processor is not overclocked. It is running stock speed. I also have run memtest and no errors in the memory either.
      My Computer


  5. Posts : 14,018
    Windows 11 Pro X64 22H2 22621.1848
       #5

    Did you clean install WIndows 10 after changing the CPU? If not you might want to try that. Save you data first though.
      My Computers


  6. Posts : 12,793
    Windows 11 Pro
       #6

    Also, do you have the latest BIOS update?
      My Computer


  7. Posts : 25
    Windows 10 Pro
    Thread Starter
       #7

    Yes I have the latest BIOS, but I didn't do a clean install of windows.
      My Computer


  8. Posts : 40,988
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    One of the BSOD related drivers in windows error reporting was: iaStorAV.sys
    The report is included in the code tags wrap.
    Intel(R) SATA RAID Controller Driver
    It was not listed in the win dbg as that was WHEA 124

    This driver could be updated.

    Code:
    8/2/2017 5:41 AM	Windows Error Reporting	Fault bucket AV_iastorav!TransportSrbExtension::isBypass, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0c0bbed2-166e-4608-aeea-7f5f0ab19773
    
    Problem signature:
    P1: 1000007e
    P2: ffffffffc0000005
    P3: fffff80a83f497f8
    P4: ffff9900b5696908
    P5: ffff9900b5696150
    P6: 10_0_15063
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\080217-11906-01.dmp
    \\?\D:\Temp\Files\WER-13421-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3C9B.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3CAB.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3CAC.tmp.txt
    \\?\D:\Temp\Files\WER71F4.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1000007e_361cf5b7d975566c2d2fd0fe888d6cf2aee17b4c_00000000_cab_1a88735b
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 54b919e9-1588-4965-a8b5-840afe9c6771
    Report Status: 268435456
    Hashed bucket:

    Code:
    iaStorAV     Intel(R) SATA RAID Con Intel(R) SATA RAID Con Kernel        Manual     Stopped    OK         FALSE       FALSE        4,096             593,920     0          2/19/2015 7:08:39 AM   C:\Windows\system32\drivers\iaStorAV.sys         4,096
    iaStorAV.sys Intel Rapid Storage Technology SATA RAID Controller driver https://downloadcenter.intel.com/default.aspx
      My Computer


  9. Posts : 14,018
    Windows 11 Pro X64 22H2 22621.1848
       #9

    You could try a reset instead of a clean install or install the chipset drivers for your new system board.
    See here: http://www.dowdandassociates.com/blo...g-motherboard/
    It's for Windows 7 but the same process holds true for Windows 10.

    1. Get the chipset drivers, expand them and place on a flash drive.
    2 Boot your install DVD or flash drive, take the Repair your computer path then use

    dism /image:c:\ /add-driver /Driver:X:\ /recurse

    command to add the new chipset drivers then reboot and wait while the new drivers are install. Can take a while but it may boot properly. If you have problems, read the first response by Spriggan for a possible fix.

    Something to think about at least.
      My Computers


  10. Posts : 25
    Windows 10 Pro
    Thread Starter
       #10

    I reinstalled Windows 10 Pro and it didn't crash until I had almost all of the drivers reinstalled then it crashed twice. Here is the dump files. What do you suggest now?
      My Computer


 

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