1.    02 Aug 2017 #1
    Join Date : Aug 2017
    Posts : 3
    Windows 10

    BSOD while playing games


    I've recently started experiencing a lot of BSODs while playing World of Warcraft or while browsing the internet. It usually alternates between a few different error messages. I've seen the error codes:

    System_Service_Exception (win32kfull.sys)
    Driver_irql_not_less_or_equal

    I've looked up fixes and tried updating as many drivers as possible, but there seems to be more to it. Any help would be greatly appreciated.
      My ComputerSystem Spec
  2.    02 Aug 2017 #2
    Join Date : Jan 2017
    Karlsruhe
    Posts : 733
    Windows 10 Pro

    Hi,

    There are many different bugchecks in the dumpfiles.

    The cause for different error codes are usually hardware and lower level problems.

    U should begin with:



    BSOD while playing games Diagnostic Test BSOD while playing games
     RAM TEST

    Run MemTest86+ V5.01 to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums



    Note   Note
    MemTest86+ V5.01 needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

    More Info here: https://answers.microsoft.com/en-us/...f-ecc7b7ff6461


    Make a photo of the result and post it.
      My ComputerSystem Spec
  3.    03 Aug 2017 #3
    Join Date : Aug 2017
    Posts : 3
    Windows 10
    Thread Starter

    Hey, so I ran the memtest for 8 passes with no issues, as you can see in the pic. What should I do next?Attachment 147030
      My ComputerSystem Spec
  4.    04 Aug 2017 #4
    Join Date : Jan 2017
    Karlsruhe
    Posts : 733
    Windows 10 Pro

    Allright, thus we can successfully exclude ram failure. Lets focus on the other things.

    The bsod dumps mainly indicate "memory_corruption". The cause for this can be hardware issues (Especially in connection with different bsod codes) or poor drivers (normally not more than two different bsod codes)

    In your case I see multiple different stop codes:
    0x0000003B
    0x0000000A
    0x1000007E
    0x0000003B
    0x0000009C
    ...
    ...

    Thats why the first steps should go to testing to the hardware side. The only thing which is driver-driven, would be the nvidia driver. This appears in some dumps. Maybe we should as first exclude before we continue with the hardware:

    Code:
    0x0000003B:    SYSTEM_SERVICE_EXCEPTION (2.08.2017 07:04:41) [Windows 10] 
     
    CAUSED BY:     memory_corruption    
                   nvlddmkm.sys [19.07.2017] * nVidia Video drivers * => http://www.nvidia.com/Download/index.aspx  
     
    PROCESS:       csrss.exe 
     
    Usual causes:  System service, Device driver, graphics driver, ?memory
    Code:
    0x0000000A:    IRQL_NOT_LESS_OR_EQUAL (2.08.2017 06:34:01) [Windows 10] 
     
    CAUSED BY:     memory_corruption    
                   dump_iaStorA.sys [17.03.2017] * driver created to provide disk access during crash dump file generation * Intel RST (Rapid Storage Technology) driver  
     
    PROCESS:       svchost.exe 
     
    Usual causes:  Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
    Code:
    0x1000007E:    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (2.08.2017 06:22:03) [Windows 10] 
     
    CAUSED BY:     memory_corruption    
                   nvlddmkm.sys [19.07.2017] * nVidia Video drivers * => http://www.nvidia.com/Download/index.aspx  
                   dxgmms2.sys ***** Invalid * DirectX Graphics MMS   
     
    PROCESS:       System

    Besides memory corruption u can see the nvidia driver:
    nvlddmkm.sys [19.07.2017] * nVidia Video drivers * => NVIDIA

    Its dated 19.07.2017. Please update or roll back to another version using DDU.
    Display Driver Uninstaller: How to use
    Display Driver Uninstaller (DDU) is a small software that can help the user to uninstall the display driver from the users PC. It can uninstall the driver for all the lead display chip developers, viz. Nvidia, AMD and Intel.
    Last edited by BSODHunter; 04 Aug 2017 at 01:54.
      My ComputerSystem Spec
  5.    06 Aug 2017 #5
    Join Date : Aug 2017
    Posts : 3
    Windows 10
    Thread Starter

    So I completely uninstalled the nvidia drivers using DDU and reinstalled the latest driver from their website and have had no issues for the last 48 hours. I am going to overclock my system again and hope it continues to run fine. Thanks for all the help!
      My ComputerSystem Spec
  6.    07 Aug 2017 #6
    Join Date : Jan 2017
    Karlsruhe
    Posts : 733
    Windows 10 Pro

    Alright, let us know if you have problems again.
      My ComputerSystem Spec

 


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