Windows 10: BSOD's have returned! [ntkrnlmp, ntoskrnl] HYPERVISOR error

Page 1 of 2 12 LastLast
  1.    31 Jul 2017 #1

    BSOD's have returned! [ntkrnlmp, ntoskrnl] HYPERVISOR error

    Hello all, its nice to be back!
    I've had a couple threads in the forum which regard my issues with BSODs the last being around 5 months ago from now and the other a bit longer. Though generally the errors have been consistent but has dipped in frequency with the help I received (thanks!) Since my last post, I have had near to no blue screens but am getting the odd few this past month, and judging by WhoCrashed, the modules which seem to cause it have been the same ever since.
    In summary, here's what has been done:
    • Lowered RAM frequency multiple times
    • Passed memtest86+ with 10 passes
    • Ran Driver Verifier with no issues
    • Clean installed Windows
    • Removed AMD/ATI Graphic Drivers via DDU and partial reinstall without Catalyst Control Centre
    I have my doubts on what may have caused the current one and here is what WhoCrashed states:

    This was probably caused by the following module: ntoskrnl.exe (nt+0x16C4C0) 
    Bugcheck code: 0x20001 (0x11, 0x210CC1, 0x1003, 0xFFFFE80000231DF0)
    file path: C:\WINDOWS\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: The hypervisor has encountered a fatal error.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
      My ComputerSystem Spec

  2. Posts : 19,383
    windows 10 professional version 1607 build 14393.969 64 bit
       31 Jul 2017 #2

    Rule 4
    No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.

    One of the main reasons for this is that the act of pirating the software will inevitably change the working of the software and make investigation and repair impossible. Please install a legitimate copy of the software and if you are still experiencing the issue we will be pleased to assist - No further assistance will be provided until we are satisfied that the software is genuine.

    Open administrative command prompt and type or copy and pste: slmgr /dlv

    Post an image into the thread.
      My ComputerSystem Spec

  3. Posts : 19,383
    windows 10 professional version 1607 build 14393.969 64 bit
       31 Jul 2017 #3

    If you uninstall all pirated software including Microsoft Office you would be able to comply with rule #4.
      My ComputerSystem Spec

  4.    01 Aug 2017 #4

    First off, huge apologies! I've tried jumping through some hoops to revert it back to its unlicensed state and have attached the slmgr.vbs /dlv output. Also, with regards to other product such as office, I have not pirated any of them and have provided a picture showing its "Expiration" notification - not been activated.
      My ComputerSystem Spec

  5.    01 Aug 2017 #5


    1. Open an elevated command prompt (cmd).
    2. In the elevated command prompt, copy & paste the command below, and press Enter:

    for /f "delims=|" %a in ('dir /B /S C:\*ospp.vbs') do cscript "%a" /dstatus > "%userprofile%\Desktop\Genuine_Office.txt"

    zip Genuine_Office.txt (you find it on Desktop) and upload please.
      My ComputerSystem Spec

  6.    01 Aug 2017 #6

      My ComputerSystem Spec

  7.    02 Aug 2017 #7

    this is from the Genuine_Office.txt:

    PRODUCT ID: 00202-50481-78829-AA161
    SKU ID: 149dbce7-a48e-44db-8364-a53386cd4580
    LICENSE NAME: Office 16, Office16O365ProPlusR_Subscription1 edition
    BETA EXPIRATION: 01/01/1601
    ERROR CODE: 0x4004F00C
    ERROR DESCRIPTION: The Software Licensing Service reported that the application is running within the valid grace period.
    REMAINING GRACE: 9 days  (13280 minute(s) before expiring)
    Last 5 characters of installed product key:
    I dont know much aber Office 365 licensing but for me it looks okay.

    But anyway

    Theres a tool which is used to bypass the activation of microsoft products. If you are sure you did not use a tool like this, maybe a friend or store tech did it without your knowledge.
      My ComputerSystem Spec

  8.    02 Aug 2017 #8

    I should have stated this earlier, but I had a school account linked with Office 365 and used the installation through that. Though it's been a while since I had installed it and due to summer break the product had reached its expiry. Hope that makes sense!
      My ComputerSystem Spec

  9. Posts : 13,554
    Windows 10 Pro
       02 Aug 2017 #9

    It appears that you reverted the crack before running slmgr
      <ActiveSkuDescription>Windows(R) Operating System, VOLUME_KMSCLIENT channel</ActiveSkuDescription>
    Refrain from using any crack, as @zbook pointed out anything related to piracy is against the forum rules and we will refrain from helping if we find anything.
      My ComputersSystem Spec

  10.    02 Aug 2017 #10

    Hello, I did try and remove and revert as much as I could (and then post the /dlv output to ensure what I provided was complying with rule 4) but I fear traces are left behind. I tried reinstalling the OS though not much changed - if it comes to it I'm not sure what my other options are!
      My ComputerSystem Spec

Page 1 of 2 12 LastLast

Related Threads
Hello , I recently upgraded from my AMD 270X to the AMD RX580 OC Armor (MSI) And from this point onward i keep getting these random reboots/crashes but they only accur while i am gaming (not all games cause this) I can only reproduce the...
Randoms BSOD - ntoskrnl.exe & ntkrnlmp.exe in BSOD Crashes and Debugging
Hi All, I get random crashes, generally when I am playing video (either Youtube or computer games). Crashes are irregular, sometimes they don't happen within a month, sometimes two days in a row. Am attaching the DM Log Collector File. ...
Hello, I've recently upgraded to windows 10 and I've encountered this problem many, many times. I've also done a clean install of Windows 10 afterwards, but the problem persists. I'm currently on the Asus X550J Laptop, with 8gb ram, i7 4710...
Solved BSOD - ntoskrnl.exe & ntkrnlmp.exe in BSOD Crashes and Debugging
Hi all! I've just encountered this BSOD and I tried to analyze it myself using WhoCrashed. It tells me that it was probably caused by ntoskrnl.exe & ntkrnlmp.exe. I've looked into it but I haven't been able to find a fix to this and I was wondering...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 23:13.
Find Us