BSOD when watching Youtube foreshadowed by Youtube seizing up

Hi cjenvy ,

In the zip there were no bsod mini dump files.
If you are using Ccleaner please click on the windows tab > system > make sure memory dumps is unchecked
The computer that you are using is Asus and we have had a lot of watchdog violation problems related to Realtek wireless LAN drivers.
So far we have not gotten confirmation that the Realtek driver is the problem.
The driver is listed on the computer's driver list.
We had been regularly rolling back this driver as a solution but recently there may have been a problem with a rolled back driver.
So we can wait and process the bsod minidump when it is available, or we can roll back the driver without the confirmation.
The other problems noted in the event log were TPM and hibernation.


1) open administrative command prompt and type or copy and paste these commands:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
6) Powercfg -h off
7) download and install whocrashed: http://www.resplendence.com/whocrashed
8) click on whocrashed analyze and post results into the thread
9) above analyze click on tools > crash dump test > type: ACCEPT > post results into the thread
10) post a new zip whenever there is a new bsod: BSOD - Posting Instructions - Windows 10 Forums




Windows Trusted Platform Module Management Step-by-Step Guide

Code:

Event[546]:  Log Name: System  Source: Microsoft-Windows-TPM-WMI  Date: 2017-07-30T09:22:44.052  Event ID: 1026  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-7RKB1SD  Description: The Trusted Platform Module (TPM) hardware on this computer cannot be provisioned for use automatically.  To set up the TPM interactively use the TPM management console (Start->tpm.msc) and use the action to make the TPM ready.Error: Authentication failed.Additional Information: 0x840100

Code:

Event[560]:  Log Name: System  Source: Microsoft-Windows-Kernel-Boot  Date: 2017-07-30T13:27:19.679  Event ID: 16  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-7RKB1SD  Description: Windows failed to resume from hibernate with error status 0xC0000411.

Code:

Event[622]:  Log Name: System  Source: Microsoft-Windows-TPM-WMI  Date: 2017-07-30T13:28:57.296  Event ID: 1026  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-7RKB1SD  Description: The Trusted Platform Module (TPM) hardware on this computer cannot be provisioned for use automatically.  To set up the TPM interactively use the TPM management console (Start->tpm.msc) and use the action to make the TPM ready.Error: Authentication failed.Additional Information: 0x840100

There was 1 bsod mini dump file and when debugged displayed 1 misbehaving driver.
This misbehaving driver was rtwlane.sys
The revision date of this driver is 5/2017

1) Open the Asus website > enter the computer's serial or product number and operating system > find all of the available drivers for the computer and post an image into the thread.
2) Turn off windows update of non-Microsoft drivers
Enable or Disable Driver Updates in Windows Update in Windows 10 Windows 10 Windows Update Activation Tutorials
3) Use a wired connection to connect the computer to the internet (ethernet using cat5e cable)
4) Open file explorer > this PC > local disk C: > in the right upper corner search enter rtwlane.sys > view search results
5) Open device manager > expand network adapters > find Realtek Wireless LAN > right click > left click properties > left click driver tab > left click driver details button > confirm rtwlane.sys > ok > left click uninstall device button
6) View file explore search results for rtwlane.sys to make sure it has been uninstalled
7) perform windows updates > recheck file explorer search for rtwlane.sys to make sure it has not been reinstalled
8) install an older edition of the rtwlane.sys driver (2015 if available) from the Asus web site
9) connect the computer to wireless, disconnected ethernet > check performance

Code:

BugCheck 133, {0, 501, 500, fffff803d3672348}*** WARNING: Unable to verify timestamp for rtwlane.sys*** ERROR: Module load completed but symbols could not be loaded for rtwlane.sys
Probably caused by : rtwlane.sys ( rtwlane+30918 )

Code:

8/11/2017 1:27 PM    Windows Error Reporting    Fault bucket 0x133_DPC_rtwlane!unknown_function, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: c520919f-91de-4779-8af9-3c88409a14d2

Problem signature:
P1: 133
P2: 0
P3: 501
P4: 500
P5: fffff803d3672348
P6: 10_0_15063
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\081117-40625-01.dmp
\\?\C:\Windows\Temp\WER-166750-0.sysdata.xml
\\?\C:\Windows\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE04F.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE060.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE0A0.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_133_55754f2876cba7b95bd3c2588b7a07de090fae2_00000000_cab_23ebf8d8

Analysis symbol: 
Rechecking for solution: 0
Report Id: a0ac10e9-3938-4723-b53f-aca8aceb10fd
Report Status: 268435456
Hashed bucket:

Code:

Windows Error Reporting:+++ WER0 +++:Fault bucket 0x133_DPC_rtwlane!unknown_function, type 0Event Name: BlueScreenResponse: Not availableCab Id: c520919f-91de-4779-8af9-3c88409a14d2Problem signature:P1: 133P2: 0P3: 501P4: 500P5: fffff803d3672348P6: 10_0_15063P7: 0_0P8: 768_1P9: P10:

Code:

Name    [00000001] Realtek 8821AE Wireless LAN 802.11ac PCI-E NICAdapter Type    Ethernet 802.3Product Type    Realtek 8821AE Wireless LAN 802.11ac PCI-E NICInstalled    YesPNP Device ID    PCI\VEN_10EC&DEV_8821&SUBSYS_21611A3B&REV_00\00E04CFFFE872B0100Last Reset    8/11/2017 6:22 AMIndex    1Service Name    RTWlanEIP Address    192.168.1.204, fe80::ecd0:9952:6e47:1701IP Subnet    255.255.255.0, 64Default IP Gateway    192.168.1.1DHCP Enabled    YesDHCP Server    192.168.1.1DHCP Lease Expires    8/12/2017 6:24 AMDHCP Lease Obtained    8/11/2017 6:24 AMMAC Address    ‪28:C2:DD:D6:E3:4B‬I/O Port    0x00003000-0x00003FFFMemory Address    0xB2000000-0xB20FFFFFIRQ Channel    IRQ 4294967290Driver    c:\windows\system32\drivers\rtwlane.sys (2023.55.415.2017, 6.50 MB (6,813,664 bytes), 5/19/2017 12:10 AM)

Code:

RTWlanE      Realtek Wireless LAN 8 Realtek Wireless LAN 8 Kernel        Manual     Running    OK         TRUE        FALSE        4,096             3,551,232   0          5/17/2017 7:17:33 PM   C:\Windows\system32\DRIVERS\rtwlane.sys          8,192