1.    31 Jul 2017 #1
    Join Date : Jul 2017
    Posts : 2
    windows 10

    BSOD when watching Youtube foreshadowed by Youtube seizing up


    1st was BSOD DPC watchdog violation 2nd was OSOD 3rd didn't happen after closing youtube when foreshadowing occurred

    seems like a driver issue but it won't let me access the info on my end so hopefully you guys are better at this than i am
      My ComputerSystem Spec
  2.    31 Jul 2017 #2
    Join Date : Apr 2017
    Posts : 8,903
    windows 10 professional version 1607 build 14393.969 64 bit

    Hi cjenvy ,

    In the zip there were no bsod mini dump files.
    If you are using Ccleaner please click on the windows tab > system > make sure memory dumps is unchecked
    The computer that you are using is Asus and we have had a lot of watchdog violation problems related to Realtek wireless LAN drivers.
    So far we have not gotten confirmation that the Realtek driver is the problem.
    The driver is listed on the computer's driver list.
    We had been regularly rolling back this driver as a solution but recently there may have been a problem with a rolled back driver.
    So we can wait and process the bsod minidump when it is available, or we can roll back the driver without the confirmation.
    The other problems noted in the event log were TPM and hibernation.


    1) open administrative command prompt and type or copy and paste these commands:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    6) Powercfg -h off
    7) download and install whocrashed: http://www.resplendence.com/whocrashed
    8) click on whocrashed analyze and post results into the thread
    9) above analyze click on tools > crash dump test > type: ACCEPT > post results into the thread
    10) post a new zip whenever there is a new bsod: BSOD - Posting Instructions - Windows 10 Forums




    Windows Trusted Platform Module Management Step-by-Step Guide


    Code:
    Event[546]:  Log Name: System  Source: Microsoft-Windows-TPM-WMI  Date: 2017-07-30T09:22:44.052  Event ID: 1026  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-7RKB1SD  Description: The Trusted Platform Module (TPM) hardware on this computer cannot be provisioned for use automatically.  To set up the TPM interactively use the TPM management console (Start->tpm.msc) and use the action to make the TPM ready.Error: Authentication failed.Additional Information: 0x840100
    Code:
    Event[560]:  Log Name: System  Source: Microsoft-Windows-Kernel-Boot  Date: 2017-07-30T13:27:19.679  Event ID: 16  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-7RKB1SD  Description: Windows failed to resume from hibernate with error status 0xC0000411.
    Code:
    Event[622]:  Log Name: System  Source: Microsoft-Windows-TPM-WMI  Date: 2017-07-30T13:28:57.296  Event ID: 1026  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-7RKB1SD  Description: The Trusted Platform Module (TPM) hardware on this computer cannot be provisioned for use automatically.  To set up the TPM interactively use the TPM management console (Start->tpm.msc) and use the action to make the TPM ready.Error: Authentication failed.Additional Information: 0x840100
    Last edited by zbook; 31 Jul 2017 at 03:32.
      My ComputerSystem Spec
  3.    31 Jul 2017 #3
    Join Date : Jan 2017
    Karlsruhe
    Posts : 733
    Windows 10 Pro

    Quote Originally Posted by philc43 View Post
    Please refer to several recent threads that have BSOD events associated with ASUS laptops and while watching youtube videos. They have all been fixed by using an older version of the rtwlane.sys driver. You have the same problem.
    For example: BSOD watching videos on youtube, error Watchdog Violation.

    FIX here: BSOD, everytime i watch videos on youtube, DPC watchdog violation - Windows 10 Forums
      My ComputerSystem Spec
  4.    11 Aug 2017 #4
    Join Date : Jul 2017
    Posts : 2
    windows 10
    Thread Starter

    i think i fixed it to see the dmp lmk if that worked for you guys

    note issue persisted after a fresh reinstall of windows
      My ComputerSystem Spec
  5.    11 Aug 2017 #5
    Join Date : Apr 2017
    Posts : 8,903
    windows 10 professional version 1607 build 14393.969 64 bit

    There was 1 bsod mini dump file and when debugged displayed 1 misbehaving driver.
    This misbehaving driver was rtwlane.sys
    The revision date of this driver is 5/2017

    1) Open the Asus website > enter the computer's serial or product number and operating system > find all of the available drivers for the computer and post an image into the thread.
    2) Turn off windows update of non-Microsoft drivers
    Enable or Disable Driver Updates in Windows Update in Windows 10 Windows 10 Windows Update Activation Tutorials
    3) Use a wired connection to connect the computer to the internet (ethernet using cat5e cable)
    4) Open file explorer > this PC > local disk C: > in the right upper corner search enter rtwlane.sys > view search results
    5) Open device manager > expand network adapters > find Realtek Wireless LAN > right click > left click properties > left click driver tab > left click driver details button > confirm rtwlane.sys > ok > left click uninstall device button
    6) View file explore search results for rtwlane.sys to make sure it has been uninstalled
    7) perform windows updates > recheck file explorer search for rtwlane.sys to make sure it has not been reinstalled
    8) install an older edition of the rtwlane.sys driver (2015 if available) from the Asus web site
    9) connect the computer to wireless, disconnected ethernet > check performance


    Code:
    BugCheck 133, {0, 501, 500, fffff803d3672348}*** WARNING: Unable to verify timestamp for rtwlane.sys*** ERROR: Module load completed but symbols could not be loaded for rtwlane.sys
    Probably caused by : rtwlane.sys ( rtwlane+30918 )
    Code:
    8/11/2017 1:27 PM    Windows Error Reporting    Fault bucket 0x133_DPC_rtwlane!unknown_function, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: c520919f-91de-4779-8af9-3c88409a14d2
    
    Problem signature:
    P1: 133
    P2: 0
    P3: 501
    P4: 500
    P5: fffff803d3672348
    P6: 10_0_15063
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\081117-40625-01.dmp
    \\?\C:\Windows\Temp\WER-166750-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE04F.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE060.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE0A0.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_133_55754f2876cba7b95bd3c2588b7a07de090fae2_00000000_cab_23ebf8d8
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: a0ac10e9-3938-4723-b53f-aca8aceb10fd
    Report Status: 268435456
    Hashed bucket:
    Code:
    Windows Error Reporting:+++ WER0 +++:Fault bucket 0x133_DPC_rtwlane!unknown_function, type 0Event Name: BlueScreenResponse: Not availableCab Id: c520919f-91de-4779-8af9-3c88409a14d2Problem signature:P1: 133P2: 0P3: 501P4: 500P5: fffff803d3672348P6: 10_0_15063P7: 0_0P8: 768_1P9: P10:


    Code:
    Name    [00000001] Realtek 8821AE Wireless LAN 802.11ac PCI-E NICAdapter Type    Ethernet 802.3Product Type    Realtek 8821AE Wireless LAN 802.11ac PCI-E NICInstalled    YesPNP Device ID    PCI\VEN_10EC&DEV_8821&SUBSYS_21611A3B&REV_00\00E04CFFFE872B0100Last Reset    8/11/2017 6:22 AMIndex    1Service Name    RTWlanEIP Address    192.168.1.204, fe80::ecd0:9952:6e47:1701IP Subnet    255.255.255.0, 64Default IP Gateway    192.168.1.1DHCP Enabled    YesDHCP Server    192.168.1.1DHCP Lease Expires    8/12/2017 6:24 AMDHCP Lease Obtained    8/11/2017 6:24 AMMAC Address    ‪28:C2:DD:D6:E3:4B‬I/O Port    0x00003000-0x00003FFFMemory Address    0xB2000000-0xB20FFFFFIRQ Channel    IRQ 4294967290Driver    c:\windows\system32\drivers\rtwlane.sys (2023.55.415.2017, 6.50 MB (6,813,664 bytes), 5/19/2017 12:10 AM)

    Code:
    RTWlanE      Realtek Wireless LAN 8 Realtek Wireless LAN 8 Kernel        Manual     Running    OK         TRUE        FALSE        4,096             3,551,232   0          5/17/2017 7:17:33 PM   C:\Windows\system32\DRIVERS\rtwlane.sys          8,192
    Last edited by zbook; 11 Aug 2017 at 10:26.
      My ComputerSystem Spec
  6.    11 Aug 2017 #6
    Join Date : Jan 2017
    Karlsruhe
    Posts : 733
    Windows 10 Pro

    Same problem like before:

    Quote Originally Posted by philc43 View Post
    Please refer to several recent threads that have BSOD events associated with ASUS laptops and while watching youtube videos. They have all been fixed by using an older version of the rtwlane.sys driver. You have the same problem.
    For example: BSOD watching videos on youtube, error Watchdog Violation.

    FIX here: BSOD, everytime i watch videos on youtube, DPC watchdog violation - Windows 10 Forums
      My ComputerSystem Spec

 


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