BSOD on random times,error 0x000000124

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  1. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #31

    Nice work making the images.
    The windows driver verifier bsod window displayed the misbehaving driver:
    Aicharger.sys
    However this is code for something else as this driver is not on the list for your computer and in the information below it was last seen in 2013.
    The stop code: WHEA Uncorrectable error or 124 was already know and is what you are troubleshooting.
    Was it 2 reboots that triggered the advanced troubleshooting repair or was it just 1 reboot?

    AiCharger.sys Asus Charger Driver
    Likely BSOD cause - haven't seen recently (15Jan2013)    		 http://support.asus.com/download/opt...x?SLanguage=en

    Open each whocrashed and bluescreenview to see the latest information and post a new zip:
    BSOD - Posting Instructions - Windows 10 Forums
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  3. savoukos
    Posts : 28
    Windows 10
    Thread Starter
       New #32

    it was 2 reboots
    i have enable not the autorestart after bsod so i have to manually press restart button on tower
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  4. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #33

    Check the PSU voltages: what are each 3.3v, 5v, and 12v values?

    https://www.sevenforums.com/tutorials/301799-psu-test-dc-output-voltage.html
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  6. savoukos
    Posts : 28
    Windows 10
    Thread Starter
       New #34

    hello (again i apologize for taking long to reply, i do extra hours at work).
    i am trying to upload you the image from bios, 1 image or 5 or even a zip and i can't. have i exceed the maximum upload limit or something?
    the voltages are +12v +5v +3.3v
    intel cpu input is 1.856 (auto)
    dram is 1.646 (auto)
    cpu core voltage is 1.088 (auto)
    cpu cache voltage is 1.170 (auto)
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  7. savoukos
    Posts : 28
    Windows 10
    Thread Starter
       New #35

    i finished the verifier test you asked on post # 22 and i got no bsod. pc run for about 40 hours straight. i also checked from cmd if it was running correctly with "verifier /querysettings"and it was. there are no new bsod to upload also i need help cause i can't upload images from bios. let me know if i have uploaded my max file size so i download all and i have it as well and then which one to delete from your data.
    thank you in advance.
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  8. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #36

    Use a camera or smart phone camera to take pictures and post images into the thread for anything when windows is not in use.

    If Windows driver verifier has been run for 36 - 48 hours without a bsod it can be turned off.

    When you are able to boot using windows please post a new zip:
    BSOD - Posting Instructions - Windows 10 Forums

    When you had the case open what were you able to see in the way of dust?
    Were you able check wires or cables or re-seat components?
    When you manually measured voltages what were the results?

    Open device manager > click view > show hidden devices > post images of any yellow icons or devices without a name.

    Please fill in the information about the computer's components and specifications:

    How To Fill Out Your System Specs
    How To Fill Out Your System Specs

    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Windows 10 General Tips Tutorials

    In the left corner below in your post you find 'My System Specs'.

    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

    System Info - See Your System Specs - Windows 7 Help Forums

    Please included this information that was not in the above links:
    PSU, cooler, case, peripherals (mouse, keyboard, joystick, etc.)
    Last edited by zbook; 23 Aug 2017 at 21:44.
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  9. savoukos
    Posts : 28
    Windows 10
    Thread Starter
       New #37

    system speccs are those of the 2nd pc

    When you had the case open what were you able to see in the way of dust? no i cleaned it and it was cleaned at the retailer as well

    Were you able check wires or cables or re-seat components? all cables were plugged in correctly and the screen on motherboard has AO indicator which means everything is plugged correctly

    When you manually measured voltages what were the results? i dont have the tools to do so, i checked the values from bios.

    i got a new bsod today with error code CLOCK_WATCHDOG_TIMEOUT it got stuck at 50% so i restarted my pc after 10 mins of waiting. so it wont be seen at the logs.
    i can't upload any images or zip files.    let me know if i have uploaded my max file size so i download all and i have it as well and then which one to delete from your data.
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  10. savoukos
    Posts : 28
    Windows 10
    Thread Starter
       New #38

    last logs
    seems the files i tried to upload were too big
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  12. savoukos
    Posts : 28
    Windows 10
    Thread Starter
       New #39

    hello.
    i've had many bsod again but none is beeing saved to. i checked to see if i have set something like overwrite previous or anything, i changed the manual reboot to autoreboot and again nothing.why is this happening?
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  13. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #40

    Please post a new zip and whenever you have a bsod please post a new zip: BSOD - Posting Instructions - Windows 10 Forums


    On the Ten Forums web site there is a section below your user name. It is in the left lower corner. It allows viewers of the webpage to see the information about the computer specifications. The specifications for multiple computers can be displayed.
    Please update this section:

    How To Fill Out Your System Specs
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Windows 10 General Tips Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums
    Please include PSU, cooler, case, peripherals (mouse, keyboard, joystick) and please include anything attached to the computer by wireless or wired (printer, headset, xbox, etc.)


    Please estimate the time interval between bsod.
    How often do they occur? (times per day, or times per week)

    1) Are your files backed up to where you can perform a clean install of windows 10 version 1703 as a "vanilla installation" ? That would be no third party drivers, no applications, no files.
    2) Have you made an image of the drive?
    3) Are you able to use the computer in safe mode?
    Last edited by zbook; 31 Aug 2017 at 16:02.
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