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  1.    31 Aug 2017 #41
    Join Date : Jul 2017
    Posts : 28
    Windows 10
    Thread Starter

    system speccs are already provided on second pc tab.
    the dmp files are not generated after bsod occurs.
    about 1) i have done that already and got a bsod.i downloaded the windows 10 usb installation and first day i got bsod without anything else installed.
    about 2) yes
    about 3) yes and i have not gotten a bsod.
    that bsod is really random as i have said. it might happen while i have just skype open or while i am running heavy games or even just watching a video.i have used the pc several times for more than 10 hours with no bsod and then after 20 mins it just pops.so it is totally random.
      My ComputersSystem Spec
  2.    31 Aug 2017 #42
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    Under your username in the left lower corner is "my computer"
    This section can be updated to display multiple computers.
    Please update this section so that anyone on the webpage can view the computer's specifications.

    Are you able to test the CPU with Prime95?
    Duration, maximum temperatures.
    Please post images into the thread.


    Download and install Whocrashed and Bluescreenview
    http://www.resplendence.com/whocrashed
    Blue screen of death (STOP error) information in dump files.

    Open whocrashed > click analyze > post results into the thread
    Above analyze click on tools > crash dump test > type: ACCEPT > post results into the thread

    After the above post a new zip file: BSOD - Posting Instructions - Windows 10 Forums


    Please uninstall advanced system care.

    Please list all drivers that it has installed.
    Last edited by zbook; 31 Aug 2017 at 18:16.
      My ComputerSystem Spec
  3.    31 Aug 2017 #43
    Join Date : Jul 2017
    Posts : 28
    Windows 10
    Thread Starter

    i updated the speccs, i hope you can see them now.

    whocrashed below

    Welcome to WhoCrashed (HOME EDITION) v 5.54


    This program checks for drivers which have been crashing your computer. If your computer has displayed a blue (or black) screen of death, suddenly rebooted or shut down then this program might help you find the root cause of the problem and a solution.

    Whenever a computer suddenly reboots without displaying any notice or blue (or black) screen of death, the first thing that is often thought about is a hardware failure. In reality, on Windows most crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, many computers do not show a blue or black screen unless they are configured for this. Instead these systems suddenly reboot without any notice.

    This program will analyze your crash dumps with the single click of a button. It will tell you what drivers are likely to be responsible for crashing your computer. It will report a conclusion which offers suggestions on how to proceed in any situation while the analysis report will display internet links which will help you further troubleshoot any detected problems.

    To obtain technical support visit www.resplendence.com/support

    Click here to check if you have the latest version or if an update is available.

    Just click the Analyze button for a comprehensible report ...



    Home Edition Notice


    This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition of WhoCrashed which allows you to perform more thorough and detailed analysis. It also offers a range of additional features such as remote analysis on remote directories and remote computers on the network.

    Please note that this version of WhoCrashed is not licensed for use by professional support engineers.

    Click here for more information on the professional edition.
    Click here to buy the the professional edition of WhoCrashed.


    System Information (local)


    Computer name: DESKTOP-5LVHCU4
    Windows version: Windows 10 , 10.0, build: 15063
    Windows dir: C:\Windows
    Hardware: All Series, ASUS, ASUSTeK COMPUTER INC., MAXIMUS VII RANGER
    CPU: GenuineIntel Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz Intel586, level: 6
    4 logical processors, active mask: 15
    RAM: 17118896128 bytes total




    Crash Dump Analysis


    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.

    On Sun 8/13/2017 3:28:15 PM your computer crashed
    crash dump file: C:\Windows\Minidump\081317-22671-01.dmp
    This was probably caused by the following module: hal.dll (hal+0x395CF)
    Bugcheck code: 0x124 (0x0, 0xFFFFDD05BC2A2028, 0xBF800000, 0x124)
    Error: WHEA_UNCORRECTABLE_ERROR
    file path: C:\Windows\system32\hal.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Hardware Abstraction Layer DLL
    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    This is likely to be caused by a hardware problem. This problem might also be caused because of overheating (thermal issue).
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



    On Sun 8/13/2017 3:28:15 PM your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: hal.dll (hal!HalBugCheckSystem+0xCF)
    Bugcheck code: 0x124 (0x0, 0xFFFFDD05BC2A2028, 0xBF800000, 0x124)
    Error: WHEA_UNCORRECTABLE_ERROR
    file path: C:\Windows\system32\hal.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Hardware Abstraction Layer DLL
    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    This is likely to be caused by a hardware problem. This problem might also be caused because of overheating (thermal issue).
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



    On Sat 8/12/2017 4:34:33 PM your computer crashed
    crash dump file: C:\Windows\Minidump\081317-22453-01.dmp
    This was probably caused by the following module: hal.dll (hal+0x395CF)
    Bugcheck code: 0x124 (0x0, 0xFFFFC409887D0028, 0xBF800000, 0x124)
    Error: WHEA_UNCORRECTABLE_ERROR
    file path: C:\Windows\system32\hal.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Hardware Abstraction Layer DLL
    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    This is likely to be caused by a hardware problem. This problem might also be caused because of overheating (thermal issue).
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



    On Thu 8/10/2017 2:19:08 PM your computer crashed
    crash dump file: C:\Windows\Minidump\081017-24281-01.dmp
    This was probably caused by the following module: hal.dll (hal+0x395CF)
    Bugcheck code: 0x124 (0x0, 0xFFFFE28D7E3AF028, 0xBF800000, 0x124)
    Error: WHEA_UNCORRECTABLE_ERROR
    file path: C:\Windows\system32\hal.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Hardware Abstraction Layer DLL
    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    This is likely to be caused by a hardware problem. This problem might also be caused because of overheating (thermal issue).
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



    On Sat 8/5/2017 1:06:09 PM your computer crashed
    crash dump file: C:\Windows\Minidump\080517-18859-01.dmp
    This was probably caused by the following module: hal.dll (hal+0x395CF)
    Bugcheck code: 0x124 (0x0, 0xFFFFB08BFABF3028, 0xBF800000, 0x124)
    Error: WHEA_UNCORRECTABLE_ERROR
    file path: C:\Windows\system32\hal.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Hardware Abstraction Layer DLL
    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    This is likely to be caused by a hardware problem. This problem might also be caused because of overheating (thermal issue).
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.





    Conclusion


    6 crash dumps have been found and analyzed. Only 5 are included in this report. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.


    Read the topic general suggestions for troubleshooting system crashes for more information.

    Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

    BSOD on random times,error 0x000000124 - Windows 10 Forums


    temperatures of both hdd are normal
      My ComputersSystem Spec
  4.    31 Aug 2017 #44
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    The system specs are still missing:
    PSU cooler, case, peripherals (mouse, keyboard, joystick) and anything attached via wireless or wired ( printer, headset, xbox, etc)
      My ComputerSystem Spec
  5.    31 Aug 2017 #45
    Join Date : Jul 2017
    Posts : 28
    Windows 10
    Thread Starter

    Computer Type: PC/Desktop
    OS: Microsoft Windows 10 Pro Education 64-bit 15063 Multiprocessor Free
    CPU: Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz
    Motherboard: ASUSTeK COMPUTER INC. MAXIMUS VII RANGER
    Memory: 16.00 GB KHX2400C11D3/4GX 4.00 GB x4
    Graphics Card: NVIDIA GeForce GTX 1060 6GB
    Sound Card: (1) NVIDIA High Definition Audio (2) Realtek High Definition Audio (3) NVIDIA Virtual Audio Devi
    Monitor(s) Displays: asus vs247hr and LG flatron m2094d
    Screen Resolution: 1920*1080 1680*1050
    Keyboard: roccat isku fx
    Mouse: roccat kiro
    PSU: cooler master 620m plus 80 psu
    Case: phanteks p400 eclipse
    Cooling: no other cooling than the one from the cpu box that came with and the ones that are on the case in default
    Hard Drives: (1) ST1000DM003-1ER162 (2) ST1000DM003-1CH162
    Internet Speed: 14.mb/s
    Browser: google chrome
    Antivirus: avast
      My ComputersSystem Spec
  6.    31 Aug 2017 #46
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    Please post the information in the 'My Computer" section
      My ComputerSystem Spec
  7.    31 Aug 2017 #47
    Join Date : Jul 2017
    Posts : 28
    Windows 10
    Thread Starter

    Quote Originally Posted by zbook View Post
    Please post the information in the 'My Computer" section
    is it not visible? i logged out and checked and i can see them. i dont understand what you mean
      My ComputersSystem Spec
  8.    31 Aug 2017 #48
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    Okay. The specs were placed in #2 instead of #1.

    Please uninstall advanced system care.

    Please list all drivers that it has installed.


    This software has complicated the troubleshooting:

    It has software which removes the dump files:
    http://www.iobit.com/product-manuals/asc-help/#Settings
    http://www.iobit.com/product-manuals/asc-help/#Quick Settings
    Advanced SystemCare 10 User Manual & Optimize

    It alters the registry.

    There are so many confounding factors related to the use of this software.
    It would be best to start with a clean install (delete partitions, format the drive, make an unallocated drive, reinstall windows 10 version 1703)
    Then with a clean install it would be in the "vanilla form"
    The vanilla form is not 3rd party drivers, no applications, no files.
    The computer environment then would be tested for stability.
    Does it still have a WHEA 0x124 error? Does it still need a workup for malfunctioning hardware?
    If so this is best done without all the other confounding factors.
    Last edited by zbook; 31 Aug 2017 at 20:49.
      My ComputerSystem Spec
  9.    01 Sep 2017 #49
    Join Date : Jul 2017
    Posts : 28
    Windows 10
    Thread Starter

    i have had bsod long before advanced system care.
    i can see how it could have complicated the troubleshooting. just uninstalled it.
    i've had had 3 previous clean installs with 2 of them windows 7 professional and 1 windows 10 pro educational and still got bsod with the same error code.
    today i am setting a new cpu, motherbaord and ram cause i just need to be able to use my computer without having the fear of a bsod.i dont have another computer to continue the tests. intel 4460, asus maximus ranger 7 and the 4 modules of ram will be replaced.
    if with the new setup i get another bsod i believe it might be the psu.
    the new clean windows will be installed on my second hdd and not the one i have them now so i can narrow that down as well.
    could you tell me with all the information that i have provided so far, what you believe the problem might be? i dont want a solid answer if you cant provide one cause of lack of information, just to let me know what you think so far.cause i am going to give away those parts and i dont want someone to end up with a bad hardware.
      My ComputersSystem Spec

 
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