1.    30 Jul 2017 #1
    Join Date : Jul 2017
    Posts : 4
    Windows 10

    VIDEO_SCHEDULER_INTERNAL_ERROR from atikmpag with videos and games


    When watching Youtube videos or playing games (very frequent with Playerunknown Battlegrounds), I often receive a BSOD with the error VIDEO_SCHEDULER_INTERNAL_ERROR. Playing PUBG, I probably receive the BSOD one out of every three games.

    System
    ---------
    Windows 10 64 bit
    Intel i5-7500
    Radeon RX480
    8GB RAM

    WhoCrashed Analysis
    -----------------------------
    crash dump file: C:\WINDOWS\memory.dmp
    This was probably caused by the following module: atikmpag.sys (atikmpag+0x4787B)
    Bugcheck code: 0x119 (0x5, 0xFFFFE18529174000, 0xFFFFE18529526AD0, 0x35ED4)
    Error: VIDEO_SCHEDULER_INTERNAL_ERROR
    file path: C:\WINDOWS\system32\drivers\atikmpag.sys
    product: AMD driver
    company: Advanced Micro Devices, Inc.
    description: AMD multi-vendor Miniport Driver
    Bug check description: This indicates that the video scheduler has detected a fatal violation.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).

    DM Log
    ----------
    Attachment 146296

    After reading other posts, I ran a the usually recommended command prompt scans as well.
    Attachment 146297

    Appreciate anyone who can help me out.
      My ComputerSystem Spec
  2.    30 Jul 2017 #2
    Join Date : Apr 2017
    Posts : 8,762
    windows 10 professional version 1607 build 14393.969 64 bit

    Hi

    There were 14 bsod mini dump files debugged.
    Some of them displayed the video driver atikmpag.sys as the misbehaving driver.
    Bitdefender was identified as a faulting application.
    Windows failed fast startup.

    Open administrative command prompt and type or copy and paste:
    1) dism /online /cleanup-image /restorehealth
    2) When this is completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread3) Uninstall Bitdefender:
    Uninstall Bitdefender
    4) Reinstall bitdefender
    5) turn off windows fast startup:
    Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials
    AMD graphics with INTEL processor:
    6) uninstall: AMD Radeon method
    a) create a restore point
    b) download the new driver from Download Drivers to the desktop
    c) download and install: Display driver uninstaller (DDU) Official Display Driver Uninstaller DDU Download
    c) Open AMD install manager
    d) Check package to uninstall everything
    e) Reboot into safe mode
    f) In safe mode use Display Driver Uninstaller Download version 17.0.6.7: Official Display Driver Uninstaller DDU Download
    g) Reboot
    h) Turn off antivirus
    i) install the driver from the desktop


    See this link for text and images: Clean Install AMD Graphics Drivers | Community
    Clean Install AMD Graphics Drivers | Community


    How to troubleshoot “Display driver stopped responding and has recovered”, ATIKMDAG.sys type errors

    Clean Install AMD Graphics Drivers | Community
    Download Drivers

    Official Display Driver Uninstaller DDU Download
    Display Driver Uninstaller Download version 17.0.7.2
    Display Driver Uninstaller Download version 17.0.7.2
    Display Driver Uninstaller: How to use - Windows 7 Help Forums[2]=Hardware%20and%20Drivers







    Code:
    Windows failed fast startup with error status 0xC00000D4.
    Code:
    +++ WER2 +++:Fault bucket LKD_0x141_Tdr:6_IMAGE_atikmpag.sys, type 0Event Name: LiveKernelEventResponse: Not availableCab Id: a5e9a0a2-4b87-418c-a318-f368eab41077Problem signature:P1: 141P2: ffffe1852ceee010P3: fffff80a777ff654P4: 0P5: 2908P6: 10_0_15063P7: 0_0P8: 768_1P9: P10:
    Code:
    +++ WER6 +++:Fault bucket 0x119_5_DRIVER_FAULTED_SYSTEM_COMMAND_dxgmms2!VidSchiProcessIsrFaultedPacket, type 0Event Name: BlueScreenResponse: Not availableCab Id: 7e061cfe-d865-4c40-90e9-93c2c3599763Problem signature:P1: 119P2: 5P3: ffffab862672e000P4: ffffab86268caad0P5: 1097bP6: 10_0_15063P7: 0_0P8: 768_1P9: P10:
    Code:
    6/26/2017 1:26 AM    Application Error    Faulting application name: vsserv.exe, version: 21.0.25.92, time stamp: 0x5926cd41
    Faulting module name: ntdll.dll, version: 10.0.15063.0, time stamp: 0xb79b6ddb
    Exception code: 0xc000000d
    Fault offset: 0x0000000000105a50
    Faulting process id: 0x5a4
    Faulting application start time: 0x01d2ee101fb1fcb4
    Faulting application path: C:\Program Files\Bitdefender\Bitdefender 2017\vsserv.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 0ad7358f-4abe-4895-94c4-3733e45fe573
    Faulting package full name: 
    Faulting package-relative application ID:7/7/2017 9:30 PM    Application Error    Faulting application name: vsserv.exe, version: 21.0.25.92, time stamp: 0x5926cd41
    Faulting module name: ntdll.dll, version: 10.0.15063.0, time stamp: 0xb79b6ddb
    Exception code: 0xc000000d
    Fault offset: 0x0000000000105a50
    Faulting process id: 0x624
    Faulting application start time: 0x01d2f7678ba9a80a
    Faulting application path: C:\Program Files\Bitdefender\Bitdefender 2017\vsserv.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: a2a295b2-4942-47a3-aedf-7fd011fe46b1
    Faulting package full name: 
    Faulting package-relative application ID:
    Code:
    BugCheck 119, {5, ffffd70a5031a000, ffffd70a50811ad0, 610}*** WARNING: Unable to verify timestamp for atikmpag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys*** WARNING: Unable to verify timestamp for atikmdag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sysProbably caused by : dxgmms2.sys ( dxgmms2!VidSchiProcessIsrFaultedPacket+23e )

    atikmdag.sys ATI Video driver (remove the Catalyst Control Center and only install the Display Driver) http://support.amd.com/us/Pages/AMDSupportHub.aspx
    Get from OEM for laptops


    Code:
    BugCheck 50, {ffffc40170fda428, 0, fffff80825db1a31, 0}*** WARNING: Unable to verify timestamp for atikmdag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sysCould not read faulting driver name*** WARNING: Unable to verify timestamp for win32k.sys*** ERROR: Module load completed but symbols could not be loaded for win32k.sysProbably caused by : memory_corruption
    Code:
    ffffc401`6f8cc378  fffff808`22d4ecb1Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for atikmpag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys atikmpag+0xecb1
    Code:
    ffff9380`c08a5378  fffff80e`368cecb1Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for atikmpag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys atikmpag+0xecb1




    Code:
    ffff9881`0ecd9818  fffff800`fb46bc75Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for atikmdag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys atikmdag+0x3bc75
    Code:
    ffff9b81`8c33a748  fffff80f`f8db2545Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for atikmpag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys atikmpag+0x12545
    Code:
    ffff9b81`8c33a6a8  fffff80f`fc31ce7cUnable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for atikmdag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys atikmdag+0x10ce7c
    Last edited by zbook; 30 Jul 2017 at 05:15.
      My ComputerSystem Spec
  3.    30 Jul 2017 #3
    Join Date : Jul 2017
    Posts : 4
    Windows 10
    Thread Starter

    Performed all recommended actions, will report back.
      My ComputerSystem Spec
  4.    30 Jul 2017 #4
    Join Date : Jul 2017
    Posts : 4
    Windows 10
    Thread Starter

    After performing all actions, I received the same BSOD with the same error code after playing PUBG for a couple minutes. Attached below is the new DM Log Collector upload after reinstalling Bitdefender/AMD drivers.
    Attachment 146348

    I was surprised to hear Bitdefender was listed as a potential cause. For now, I'll look through the atikmpag.sys thread you posted and I'll also uninstall Bitdefender and see if playing PUBG still gives me that BSOD.
    EDIT: Still crashed without Bitdefender. Looking through atikmpag.sys troubleshooting...

    Thanks for your time.

    P.s. The following is from the command prompt actions BEFORE I reinstalled everything:
    Microsoft Windows [Version 10.0.15063]
    (c) 2017 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>sfc/scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.15063.0

    Image Version: 10.0.15063.0

    [==========================100.0%==========================]
    The restore operation completed successfully.The operation completed successfully.

    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    353280 file records processed.
    File verification completed.
    7530 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    431602 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    39162 data files processed.
    CHKDSK is verifying Usn Journal...
    35669552 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    499593215 KB total disk space.
    170464992 KB in 215131 files.
    134020 KB in 39163 indexes.
    0 KB in bad sectors.
    475051 KB in use by the system.
    65536 KB occupied by the log file.
    328519152 KB available on disk.
    4096 bytes in each allocation unit.
    124898303 total allocation units on disk.
    82129788 allocation units available on disk.

    C:\WINDOWS\system32>
    Last edited by vidSchError; 30 Jul 2017 at 14:38.
      My ComputerSystem Spec
  5.    30 Jul 2017 #5
    Join Date : Apr 2017
    Posts : 8,762
    windows 10 professional version 1607 build 14393.969 64 bit

    There were two new bsod mini dump files and both when debugged display the same misbehaving driver.
    The bitdefender was not a cause of bsod. It was a faulting application so it was to be uninstalled and reinstalled.
    If it were a cause of the bsod it would have been uninstalled without reinstallation.
    Please list each step with as much detail as possible the method that you used in uninstalling and reinstalling atikmpag.sys


    Code:
    BugCheck 119, {5, ffffe18529174000, ffffe18529526ad0, 35ed4}*** WARNING: Unable to verify timestamp for atikmpag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys*** WARNING: Unable to verify timestamp for atikmdag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    atikmpag.sys ATI Video driver (remove the Catalyst Control Center and only install the Display Driver) http://support.amd.com/us/Pages/AMDSupportHub.aspx
    Get from OEM for laptops
      My ComputerSystem Spec
  6.    30 Jul 2017 #6
    Join Date : Jul 2017
    Posts : 4
    Windows 10
    Thread Starter

    To uninstall/reinstall atikmpag.sys, I first downloaded DDU 17.0.6.7.

    I then downloaded the Radeon Software Crimson Relive Edition 17.7.2 for the RX 400 series on a Windows 10 64bit environment from AMD's support downloads webpage.

    I found an Install Manager App within the C:/AMD folder. I uninstalled my current driver using that tool.

    I booted into Safe Mode and opened DDU. I chose Clean and Restart. The program ran and then restarted my computer.

    After restarting, my display resolution had degraded. I took this as a sign that the Radeon software had successfully been uninstalled. I double-clicked on the Radeon software package 17.7.2 that I had downloaded beforehand.

    From the install prompt, I chose Custom Install with all options included. I did not install Radeon Relive (their streaming/replay software).

    My resolution returned to expected. I then played PUBG until I receive the BSOD described by the two new DMP files you mentioned above.

    I plan on running memtest86 tonight.
      My ComputerSystem Spec
  7.    30 Jul 2017 #7
    Join Date : Apr 2017
    Posts : 8,762
    windows 10 professional version 1607 build 14393.969 64 bit

    It will be trial and error to get a video driver that does not bsod.
    Use DDU and when you choose a driver find the bare minimum add ons for installation.
    If it bsod then see what is available as a roll back option.
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
BSOD playing games, or sometimes when watching videos.
Hey all. I've been getting bsod's mainly when I am playing League of Legends, or any other game really. It's been ongoing for about 2 months now. These past couple weeks have been very bad, happening every day. It's inconsistent as well, I could...
BSOD Crashes and Debugging
Multiple BSOD's during games and youtube videos
Hello, I'm hesitant posting this here because I suspect it's a hadware problem, but since I have only experienced bsod's so far I thought it would be best to start here. So when using my home build PC, certain games and watching videos on the...
BSOD Crashes and Debugging
Solved BSOD when playing games, VIDEO_SCHEDULER_INTERNAL_ERROR 0x119
I think it's about the Nvidia graphic card driver. BSODs started a couple weeks ago whenever I tried to start a game, most of the issues were dpc_watchdog_violation and system_thread_exception_not_handled. Then I uninstalled the previous video card...
BSOD Crashes and Debugging
BSOD playing games / rendering videos IRQL_NOT_LESS_OR_EQUAL 0xA
HI, I have this problem for a while since upgrading to Win 10 ( free forced upgrade from Win 7 ) It got quite annoying so I did a free install of Win10 to ensure it wasn't old driver etc causing issues left behind from Win 7. I was playing WoW free...
BSOD Crashes and Debugging
Solved Screen gets a red overlay in games and videos.
Yello. My screen turns red/gets a red overlay only when I put stuff in fullscreen mode. Haven't had any problems with the graphics otherwise, I do know that my screen is a bit extreme and that it might explain some of my issues but I don't...
Graphic Cards
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 11:56.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums