VIDEO_SCHEDULER_INTERNAL_ERROR from atikmpag with videos and games

Hi

There were 14 bsod mini dump files debugged.
Some of them displayed the video driver atikmpag.sys as the misbehaving driver.
Bitdefender was identified as a faulting application.
Windows failed fast startup.

Open administrative command prompt and type or copy and paste:
1) dism /online /cleanup-image /restorehealth
2) When this is completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread3) Uninstall Bitdefender:
Uninstall Bitdefender
4) Reinstall bitdefender
5) turn off windows fast startup:
Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials
AMD graphics with INTEL processor:
6) uninstall: AMD Radeon method
a) create a restore point
b) download the new driver from Download Drivers to the desktop
c) download and install: Display driver uninstaller (DDU) Official Display Driver Uninstaller DDU Download
c) Open AMD install manager
d) Check package to uninstall everything
e) Reboot into safe mode
f) In safe mode use Display Driver Uninstaller Download version 17.0.6.7: Official Display Driver Uninstaller DDU Download
g) Reboot
h) Turn off antivirus
i) install the driver from the desktop


See this link for text and images: Clean Install AMD Graphics Drivers | Community
Clean Install AMD Graphics Drivers | Community


How to troubleshoot “Display driver stopped responding and has recovered�, ATIKMDAG.sys type errors

Clean Install AMD Graphics Drivers | Community
Download Drivers

Official Display Driver Uninstaller DDU Download
Display Driver Uninstaller Download version 17.0.7.2
Display Driver Uninstaller Download version 17.0.7.2
Display Driver Uninstaller: How to use - Windows 7 Help Forums[2]=Hardware%20and%20Drivers

Code:

Windows failed fast startup with error status 0xC00000D4.

Code:

+++ WER2 +++:Fault bucket LKD_0x141_Tdr:6_IMAGE_atikmpag.sys, type 0Event Name: LiveKernelEventResponse: Not availableCab Id: a5e9a0a2-4b87-418c-a318-f368eab41077Problem signature:P1: 141P2: ffffe1852ceee010P3: fffff80a777ff654P4: 0P5: 2908P6: 10_0_15063P7: 0_0P8: 768_1P9: P10:

Code:

+++ WER6 +++:Fault bucket 0x119_5_DRIVER_FAULTED_SYSTEM_COMMAND_dxgmms2!VidSchiProcessIsrFaultedPacket, type 0Event Name: BlueScreenResponse: Not availableCab Id: 7e061cfe-d865-4c40-90e9-93c2c3599763Problem signature:P1: 119P2: 5P3: ffffab862672e000P4: ffffab86268caad0P5: 1097bP6: 10_0_15063P7: 0_0P8: 768_1P9: P10:

Code:

6/26/2017 1:26 AM    Application Error    Faulting application name: vsserv.exe, version: 21.0.25.92, time stamp: 0x5926cd41
Faulting module name: ntdll.dll, version: 10.0.15063.0, time stamp: 0xb79b6ddb
Exception code: 0xc000000d
Fault offset: 0x0000000000105a50
Faulting process id: 0x5a4
Faulting application start time: 0x01d2ee101fb1fcb4
Faulting application path: C:\Program Files\Bitdefender\Bitdefender 2017\vsserv.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 0ad7358f-4abe-4895-94c4-3733e45fe573
Faulting package full name: 
Faulting package-relative application ID:7/7/2017 9:30 PM    Application Error    Faulting application name: vsserv.exe, version: 21.0.25.92, time stamp: 0x5926cd41
Faulting module name: ntdll.dll, version: 10.0.15063.0, time stamp: 0xb79b6ddb
Exception code: 0xc000000d
Fault offset: 0x0000000000105a50
Faulting process id: 0x624
Faulting application start time: 0x01d2f7678ba9a80a
Faulting application path: C:\Program Files\Bitdefender\Bitdefender 2017\vsserv.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: a2a295b2-4942-47a3-aedf-7fd011fe46b1
Faulting package full name: 
Faulting package-relative application ID:

Code:

BugCheck 119, {5, ffffd70a5031a000, ffffd70a50811ad0, 610}*** WARNING: Unable to verify timestamp for atikmpag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys*** WARNING: Unable to verify timestamp for atikmdag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sysProbably caused by : dxgmms2.sys ( dxgmms2!VidSchiProcessIsrFaultedPacket+23e )

atikmdag.sys

ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)

http://support.amd.com/us/Pages/AMDSupportHub.aspx Get from OEM for laptops

Code:

BugCheck 50, {ffffc40170fda428, 0, fffff80825db1a31, 0}*** WARNING: Unable to verify timestamp for atikmdag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sysCould not read faulting driver name*** WARNING: Unable to verify timestamp for win32k.sys*** ERROR: Module load completed but symbols could not be loaded for win32k.sysProbably caused by : memory_corruption

Code:

ffffc401`6f8cc378  fffff808`22d4ecb1Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for atikmpag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys atikmpag+0xecb1

Code:

ffff9380`c08a5378  fffff80e`368cecb1Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for atikmpag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys atikmpag+0xecb1

Code:

ffff9881`0ecd9818  fffff800`fb46bc75Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for atikmdag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys atikmdag+0x3bc75

Code:

ffff9b81`8c33a748  fffff80f`f8db2545Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for atikmpag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys atikmpag+0x12545

Code:

ffff9b81`8c33a6a8  fffff80f`fc31ce7cUnable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for atikmdag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys atikmdag+0x10ce7c

After performing all actions, I received the same BSOD with the same error code after playing PUBG for a couple minutes. Attached below is the new DM Log Collector upload after reinstalling Bitdefender/AMD drivers.
Attachment 146348

I was surprised to hear Bitdefender was listed as a potential cause. For now, I'll look through the atikmpag.sys thread you posted and I'll also uninstall Bitdefender and see if playing PUBG still gives me that BSOD.
EDIT: Still crashed without Bitdefender. Looking through atikmpag.sys troubleshooting...

Thanks for your time.

P.s. The following is from the command prompt actions BEFORE I reinstalled everything:
Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc/scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.15063.0

Image Version: 10.0.15063.0

[==========================100.0%==========================]
The restore operation completed successfully.The operation completed successfully.

C:\WINDOWS\system32>chkdsk /scan
The type of the file system is NTFS.

Stage 1: Examining basic file system structure ...
353280 file records processed.
File verification completed.
7530 large file records processed.
0 bad file records processed.

Stage 2: Examining file name linkage ...
431602 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered to lost and found.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
39162 data files processed.
CHKDSK is verifying Usn Journal...
35669552 USN bytes processed.
Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

499593215 KB total disk space.
170464992 KB in 215131 files.
134020 KB in 39163 indexes.
0 KB in bad sectors.
475051 KB in use by the system.
65536 KB occupied by the log file.
328519152 KB available on disk.
4096 bytes in each allocation unit.
124898303 total allocation units on disk.
82129788 allocation units available on disk.

C:\WINDOWS\system32>