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  1.    01 Aug 2017 #11
    Join Date : Jul 2017
    Posts : 12
    Windows 10 EDU
    Thread Starter

    Quote Originally Posted by zbook View Post
    office was in error but if you can uninstall all of the piracy software then you can comply with rule #4.
    I'm not quite sure what the software was but I've gone ahead and done a fresh install as part of my troubleshooting steps so nothing illicit should be installed.

    Even with a fresh install the issue still is present of random freezes. No BSODS this time, but I wouldn't be surprised to find one soon.
      My ComputerSystem Spec
  2.    01 Aug 2017 #12
    Join Date : Apr 2017
    Posts : 8,561
    windows 10 professional version 1607 build 14393.969 64 bit

    Quote Originally Posted by MrTheElk View Post
    I'm not quite sure what the software was but I've gone ahead and done a fresh install as part of my troubleshooting steps so nothing illicit should be installed.
    Even with a fresh install the issue still is present of random freezes. No BSODS this time, but I wouldn't be surprised to find one soon.

    What was the fresh install?
    1) clean install with deleting partitions?
    2) in place upgrade repair?
    3) reset with save files?
    4) reset with remove files?
    5) something else (if so please describe)
    6) post a new zip after all pirated software is removed: BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec
  3.    01 Aug 2017 #13
    Join Date : Jul 2017
    Posts : 12
    Windows 10 EDU
    Thread Starter

    Quote Originally Posted by zbook View Post
    What was the fresh install?
    1) clean install with deleting partitions?
    2) in place upgrade repair?
    3) reset with save files?
    4) reset with remove files?
    5) something else (if so please describe)
    6) post a new zip after all pirated software is removed: BSOD - Posting Instructions - Windows 10 Forums
    Reset with remove files and clean drive.

    BSOD just happened again but it didnt seem to make a dump. Error was: WHEA_UNCORRECTABLE ERROR

    Here is the new zip: Attachment 146729
      My ComputerSystem Spec
  4.    01 Aug 2017 #14
    Join Date : Apr 2017
    Posts : 8,561
    windows 10 professional version 1607 build 14393.969 64 bit

    What hardware is attached to the computer?
    What is Aurora-Updater for?
    Can it be uninstalled?
    When you remove flash drives from the usb ports do you click on the computer to safely remove them? If so what percent of the time?

    1) open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    6) download and install whocrashed:
    http://www.resplendence.com/whocrashed
    7) In the upper left click on analyze and post the information into the thread
    8) Above analyze click on tools > crash dump test > type: ACCEPT > post the results into the thread


    9) The system settings need to be modified to not automatically restart so that you have ample time to view the bsod window. Follow the settings in this link: BSOD Finding and fixing them - Microsoft CommunityKeyboard: win + r keys simultaneously > type or copy and paste: sysdm.cpl > click advanced tab > under startup and recover click settings > under system failure uncheck automatically restart See this link: BSOD Finding and fixing them - Microsoft Community: https://answers.microsoft.com/en-us/...d-e95ee5d8669d


    10) Run memtest86+ version 5.01 for at least 8 runs.

    This may take many hours so plan to run it overnight. (plan 1 - 2 hours per GB RAM)
    Memtest86+ - Advanced Memory Diagnostic Tool
    When Memtest86+ has completed 8 or more runs use a camera or a smart phone camera to make an image of the results to post into the thread.
    https://answers.microsoft.com/en-us/...f-ecc7b7ff6461
    MemTest86+ - Test RAM Windows 10 BSOD Tutorials
    Just one error is a failure and you can abort testing.
    If there is any error while testing both RAM remove one RAM stick and test one RAM at a time in the same DIMM. If both RAM pass separately then test both RAM one at a time in another DIMM.

    11) post information about PSU, cooler, case, mouse, and keyboard, etc.

    12) Make sure that there is no over clocking while troubleshooting.

    Sometimes there are problems in the bios that produce bsod.


    13) To ensure that there are no improper bios settings please reset the bios.

    Sometimes there can be failure to boot after resetting the bios.


    14) So please make sure your files are backed up.

    15) Please make a backup image with Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Your Image is Everything


    16) And please create a restore point.


    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computers CMOS to Reset BIOS Settings


    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    Code:
    8/1/2017 12:18 PM    Application Error    Faulting application name: Aurora-Updater.exe, version: 1.0.0.0, time stamp: 0x58743440
    Faulting module name: KERNELBASE.dll, version: 10.0.15063.483, time stamp: 0xaa6457d1
    Exception code: 0xe0434352
    Fault offset: 0x0000000000069e08
    Faulting process id: 0xa8c
    Faulting application start time: 0x01d30ac0554d5862
    Faulting application path: C:\Program Files\Aurora\Aurora-Updater.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: d3e95123-702b-4da2-abfa-e7f8ea55fb0a
    Faulting package full name: 
    Faulting package-relative application ID:7/31/2017 1:26 AM    Application Error    Faulting application name: Aurora-Updater.exe, version: 1.0.0.0, time stamp: 0x58743440
    Faulting module name: KERNELBASE.dll, version: 10.0.15063.483, time stamp: 0xaa6457d1
    Exception code: 0xe0434352
    Fault offset: 0x0000000000069e08
    Faulting process id: 0x2aec
    Faulting application start time: 0x01d3099c121bd5d0
    Faulting application path: C:\Program Files\Aurora\Aurora-Updater.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: dc8e1d91-27bf-4b70-a6d1-6cbc4fa29a25
    Faulting package full name: 
    Faulting package-relative application ID:
    8/1/2017 10:11 PM    Application Error    Faulting application name: Aurora-Updater.exe, version: 1.0.0.0, time stamp: 0x58743440
    Faulting module name: KERNELBASE.dll, version: 10.0.15063.483, time stamp: 0xaa6457d1
    Exception code: 0xe0434352
    Fault offset: 0x0000000000069e08
    Faulting process id: 0x2954
    Faulting application start time: 0x01d30b13119c96da
    Faulting application path: C:\Program Files\Aurora\Aurora-Updater.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: fdc4eb8d-67b4-4d61-b849-debdd1fb936f
    Faulting package full name: 
    Faulting package-relative application ID:
    8/2/2017 4:01 AM    Application Error    Faulting application name: Aurora-Updater.exe, version: 1.0.0.0, time stamp: 0x58743440
    Faulting module name: KERNELBASE.dll, version: 10.0.15063.483, time stamp: 0xaa6457d1
    Exception code: 0xe0434352
    Fault offset: 0x0000000000069e08
    Faulting process id: 0x275c
    Faulting application start time: 0x01d30b43fdff2639
    Faulting application path: C:\Program Files\Aurora\Aurora-Updater.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: 7fe67605-1f7c-4010-8b27-3c9d748933ad
    Faulting package full name: 
    Faulting package-relative application ID:
    7/31/2017 9:27 PM    Application Error    Faulting application name: Aurora-Updater.exe, version: 1.0.0.0, time stamp: 0x58743440
    Faulting module name: KERNELBASE.dll, version: 10.0.15063.483, time stamp: 0xaa6457d1
    Exception code: 0xe0434352
    Fault offset: 0x0000000000069e08
    Faulting process id: 0x2360
    Faulting application start time: 0x01d30a43d91a3f84
    Faulting application path: C:\Program Files\Aurora\Aurora-Updater.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: 6b5a34ba-f446-44de-b8cf-4401648685c9
    Faulting package full name: 
    Faulting package-relative application ID:
      My ComputerSystem Spec
  5.    02 Aug 2017 #15
    Join Date : Jul 2017
    Posts : 12
    Windows 10 EDU
    Thread Starter

    The hardware attached is just my steam controller, logitech mouse and keyboard (see system build link below) usb wifi card (my internet goes out sometimes and the tether on my phone is suitable), and my Blue Yeti which serves as my mic and sound card.

    I always unmount removable storage before unplugging. 100%

    Aurora is a RGB keyboard software that lets games show special effects on certain keyboards. I can remove it if its causing issues, and I can report it to the developer.

    -----------
    Following is the CMD commands you asked for (apologies for crude formatting, I tried to make it look nice ):

    Microsoft Windows [Version 10.0.15063]
    (c) 2017 Microsoft Corporation. All rights reserved.


    C:\WINDOWS\system32>sfc /scannow


    Beginning system scan. This process will take some time.


    Beginning verification phase of system scan.
    Verification 100% complete.


    Windows Resource Protection did not find any integrity violations.






    C:\WINDOWS\system32> dism /online /cleanup-image /restorehealth


    Deployment Image Servicing and Management tool
    Version: 10.0.15063.0


    Image Version: 10.0.15063.0


    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.






    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.


    Stage 1: Examining basic file system structure ...
    339968 file records processed.
    File verification completed.
    26610 large file records processed.
    0 bad file records processed.


    Stage 2: Examining file name linkage ...
    412614 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.


    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    36324 data files processed.
    CHKDSK is verifying Usn Journal...
    35859040 USN bytes processed.
    Usn Journal verification completed.


    Windows has scanned the file system and found no problems.
    No further action is required.


    243617791 KB total disk space.
    95055040 KB in 158965 files.
    108104 KB in 36325 indexes.
    0 KB in bad sectors.
    466779 KB in use by the system.
    65536 KB occupied by the log file.
    147987868 KB available on disk.


    4096 bytes in each allocation unit.
    60904447 total allocation units on disk.
    36996967 allocation units available on disk.


    ---------------

    Here is a list of my parts, including everything you asked: System Build - Core i7-7700K 4.2GHz Quad-Core, GeForce GTX 980 4GB, En... - PCPartPicker. Only thing not listed here is the Blue Yeti Mic used for Sound and Recording.

    Whocrashed had nothing to report, I cant seem to replicate the BSOD, as it seems to go at random.

    BIOS was reset as part of resetting windows. I'll have to run memtest while I am sleeping/ at work, but I ran it about a week ago and there were no failures.


    EDIT 1: Memtest vs 5.0.1 simply wont boot. I need to go to sleep, so I'll just run 7 from Passmark. At least try something. V5 just says no OS, even tho I followed the steps given to me from this forum to a tee.
    Last edited by MrTheElk; 02 Aug 2017 at 00:53.
      My ComputerSystem Spec
  6.    02 Aug 2017 #16
    Join Date : Apr 2017
    Posts : 8,561
    windows 10 professional version 1607 build 14393.969 64 bit

    Please use the snipping tool to make an image of system control panel > advanced settings > startup and recovery settings

    You will want to have whocrashed be able to create a dump file so that we can debug the bsod mini dump or memory dump files.

    Once you post the image we will evaluate it and see if there any changes that need to be made.

    The whocrashed testing will then need to be repeated to make sure it creates a dump file.
      My ComputerSystem Spec
  7.    02 Aug 2017 #17
    Join Date : Jul 2017
    Posts : 12
    Windows 10 EDU
    Thread Starter

    Quote Originally Posted by zbook View Post
    Please use the snipping tool to make an image of system control panel > advanced settings > startup and recovery settings

    You will want to have whocrashed be able to create a dump file so that we can debug the bsod mini dump or memory dump files.

    Once you post the image we will evaluate it and see if there any changes that need to be made.

    The whocrashed testing will then need to be repeated to make sure it creates a dump file.
    I'll try and see if I can get the BSOD to repeat but I'm not sure what causes it and sometimes the system just hangs and I can leave it for hours and it won't do anything. I'll try again tomorrow but no promises.

    I'll take a picture of control panel stuff because right now mem test is running. As stated in the earlier post v5 simply won't boot and I can't figure out why. Just says no OS

    But I used the tool provided and followed the win 10 steps to a tee.
      My ComputerSystem Spec
  8.    02 Aug 2017 #18
    Join Date : Apr 2017
    Posts : 8,561
    windows 10 professional version 1607 build 14393.969 64 bit

    Please clarify. The memory test is running now so the above image was before the reset and save files?
    You just did a reset save files and have had in the past or are having after the reset and save files the above boot problem?
    A scannow, restorehealth, and chkdsk scan were just done and all displayed no problems. Were these before or after the above problem?

    Are your files backed up?
    Have you made an image of the drive?
    If you had to perform a clean install (delete partitions, format drive) would you be able to?
      My ComputerSystem Spec
  9.    02 Aug 2017 #19
    Join Date : Jul 2017
    Posts : 12
    Windows 10 EDU
    Thread Starter

    Mem test is after windows reset. The scans we're just done last night so after reset. Files are all cloud based for me, just a pain to reinstall everything once more.

    Just to be clean windows still boots fine!

    Mem test v5.0.1 will not boot unless I try v7 from passmark.

    Here are the results from memtest. 8 passes, no errors.
    Last edited by MrTheElk; 02 Aug 2017 at 07:05.
      My ComputerSystem Spec
  10.    02 Aug 2017 #20
    Join Date : Apr 2017
    Posts : 8,561
    windows 10 professional version 1607 build 14393.969 64 bit

    Do you have USB 2 and USB 3 ports? If so see if switching from one to the other will allow you to boot using Memtest86+ flash drive.
    When you boot to USB port are you clicking a F key or are you changing the bios boot order?
      My ComputerSystem Spec

 
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