1.    29 Jul 2017 #1
    Join Date : Mar 2016
    Posts : 20
    10

    PC randomly freezing, can't move mouse


    So my PC will sometimes randomly freeze, where I can no longer move the mouse

    Can you please help me find what the source of the issue may be?

    thank you
      My ComputerSystem Spec
  2.    30 Jul 2017 #2
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    Rule 4
    No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.

    One of the main reasons for this is that the act of pirating the software will inevitably change the working of the software and make investigation and repair impossible. Please install a legitimate copy of the software and if you are still experiencing the issue we will be pleased to assist - No further assistance will be provided until we are satisfied that the software is genuine.


    Open administrative command prompt and type or copy and paste: slmgr /dlv

    Please post an image in the thread.
      My ComputerSystem Spec
  3.    30 Jul 2017 #3
    Join Date : Mar 2016
    Posts : 20
    10
    Thread Starter
      My ComputerSystem Spec
  4.    30 Jul 2017 #4
    Join Date : Mar 2016
    Posts : 20
    10
    Thread Starter

    Should I blur out any info ? is anything private ?
      My ComputerSystem Spec
  5.    31 Jul 2017 #5
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    ... changed
    Last edited by zbook; 31 Jul 2017 at 09:58.
      My ComputerSystem Spec
  6.    01 Aug 2017 #6
    Join Date : Mar 2016
    Posts : 20
    10
    Thread Starter

    Hmm do you think it adobe that's causing the issues ? do you think I should fully uninstall it ? Thank you!
      My ComputerSystem Spec
  7.    05 Aug 2017 #7
    Join Date : Mar 2016
    Posts : 20
    10
    Thread Starter

    Here is another DMP File, just had another random shut down

    I am thinking of just re-installing windows 10, it will be painful but hopefully will solve my issue.. or I might buy a new PC
      My ComputerSystem Spec
  8.    05 Aug 2017 #8
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    Using the keyboard type these commands:
    !) win + x (keys simultaneously)
    2) a
    3) alt + y (key simultaneously)
    Administrative command should open.
    Then type these commands:
    1) sfc /scannow
    2) dism /online /cleanup-image /restorehealth
    3) chkdsk /scan
    4) net user test /add
    5) use a camera or smart phone camera to take a picture and post the image of the results into the thread.
    5) shutdown /r
    6) when the computer reboots sign on with the new user named test.
    7) report into the thread whether you can or cannot use the mouse cursor after the above steps.
    8) Run memtest86+ version 5.01 for 8 or more passes
    Memtest86+ - Advanced Memory Diagnostic Tool
    Make sure you use the link above as there are other software with the similar name.
    For the testing 8 or more passes is critical to avoid false negatives.
    A false negative is a pass when there is malfunctioning RAM.
    The computer has 16 GB of RAM.
    The estimated time to complete 8 passes is 1 - 2 hours /GB or 16 to 32 hours.
    Only 1 error is a fail and testing can be aborted.
    If there is 1 error you will then need to determine which RAM module is malfunctioning.
    To do this you will remove 1 RAM module and test each module in the same DIMM.
    If the both pass in the same DIMM you will move 1 RAM module to the next DIMM and test again for 8 or more passes.
    This will differentiate RAM from DIMM/MB
    Please plan ahead so that there are at least 8 passes.
    The more passes the better.
    For each Memtest886+ please use a camera or smart phone camera to take a picture and post images into the thread.

    https://answers.microsoft.com/en-us/...f-ecc7b7ff6461
    MemTest86+ - Test RAM Windows 10 BSOD Tutorials




    BugCheck 4E, {99, 2a13f1, 2, 600037000375ff0}*** WARNING: Unable to verify timestamp for win32k.sys*** ERROR: Module load completed but symbols could not be loaded for win32k.sysProbably caused by : memory_corruption
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
Solved PC Randomly Freezing
Hello, Toar4ever here. I've posted on this forum before (a year ago or so?), when I seemed to be having a freeze/BSOD issue which at the time "we" fixed with updating the vBIOS of my GPU. My PC worked for about a year since that fix and I...
BSOD Crashes and Debugging
Solved Windows 10 Freezing randomly
Hi! I have a problem with Windows 10. My computer freezes randomly, sometimes when I'm playing games, sometimes when surfing, ect. I do not get a BSOD, everything just freezes, just like this. I have tried updating my graphic drivers, as...
Performance & Maintenance
No mouse pointer after startup until i move the mouse
When windows starts up there is no mouse pointer, and will stay hidden until i move my mouse. This was the case without the logitech drivers; with the drivers installed but not running and with the drivers installed and running. So i doubt this is...
Drivers and Hardware
Windows 10 Mouse issue (can move mouse but cannot click anything)
Hello, I want to preface by saying this is now the second time (and second account - will get to that later) that this has happened. This morning, I go to wake up my computer from sleep (Windows 10, now with Anniversary update) and it...
Drivers and Hardware
Windows 10 Freezing randomly
Hi! I have a problem with Windows 10. My computer freezes randomly, sometimes when I'm playing games, sometimes when surfing, ect. I do not get a BSOD, everything just freezes, just like this. I have tried updating my graphic drivers, as well...
BSOD Crashes and Debugging
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 09:19.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums