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  1.    05 Aug 2017 #61
    Join Date : Apr 2017
    Posts : 8,903
    windows 10 professional version 1607 build 14393.969 64 bit

    This is one of the drivers that had a bsod earlier and you reported that you were unable to find a replacement driver.
    Please look again on the computer manufacturer's website as there should be drivers for the graphics card.
    In case there is not a suitable one there then use the Intel web site:
    Intel® Graphics Drivers
    Drivers & Software

    Code:
    ffffa881`27607a48  fffff804`83e79707Unable to load image \SystemRoot\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f18125a0cc6c75ee\igdkmd64.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for igdkmd64.sys*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys igdkmd64+0x59707


    Code:
    BugCheck C4, {9200f, fffff80480e78470, ffffe181887ec670, ffffe181887ec778}
    Probably caused by : ntkrnlmp.exe ( nt!IopProcessWorkItem+fb )
      My ComputerSystem Spec
  2.    06 Aug 2017 #62
    Join Date : Jul 2017
    Posts : 51
    Windows 10
    Thread Starter

    Forgot to reply, Acer's website does not have graphics drivers and Intel's website drivers cannot successfully install. Already filed the claim for manufacturer warranty and luckily its a 20 minute drive from my house.
      My ComputerSystem Spec
  3.    06 Aug 2017 #63
    Join Date : Apr 2017
    Posts : 8,903
    windows 10 professional version 1607 build 14393.969 64 bit

    How can Acer not have replacement drivers?
    You should be able to perform a clean install and install computer manufacturer supported drivers??
    What happens when you attempt to install driver from the Intel web site?
    Install this Intel driver update utility and see what it displays:
    Intel® Driver Update Utility

    Run each of these on the computer and report the results:
    Download Intel® Processor Identification Utility - Windows* Version
    Download Intel® Processor Diagnostic Tool
    Please use the Microsoft snippping tool and post images.
      My ComputerSystem Spec
  4.    06 Aug 2017 #64
    Join Date : Jul 2017
    Posts : 51
    Windows 10
    Thread Starter

    Not too sure, heres a picture to show you.

    Imgur: The most awesome images on the Internet

    Just thought of something, right when I got the laptop delivered I fresh installed a clean version of Windows 10 to avoid dealign with Acer's preinstalled bloatware. Maybe Acer's version of Windows 10 has drivers that this one doesnt? I'm going to try using the recovery partition to install Acer's version.

    Here are the pictures that you requested:
    Imgur: The most awesome images on the Internet
      My ComputerSystem Spec
  5.    06 Aug 2017 #65
    Join Date : Apr 2017
    Posts : 8,903
    windows 10 professional version 1607 build 14393.969 64 bit

    What are the vga drivers?
    What are the other 3 documents on the drive page that are cut off on the bottom?
    The Intel processor diagnostic tool displayed: Intel HD graphics 620
    Do you see Intel HD graphics 620 displayed in device manager?
    When you right click on ti > properties > driver details > does it display igdkmd64.sys
      My ComputerSystem Spec
  6.    06 Aug 2017 #66
    Join Date : Jul 2017
    Posts : 51
    Windows 10
    Thread Starter

    ... I feel dumb, downloading and installing them right now

    3 documents are user manuals. And yes, it does display in device manager.

    Imgur: The most awesome images on the Internet
      My ComputerSystem Spec
  7.    06 Aug 2017 #67
    Join Date : Jul 2017
    Posts : 51
    Windows 10
    Thread Starter

    Alright installed the updated VGA driver, ran verifier, still BSOD. Btw just realised I cant install OEM Image of Windows 10 because I wiped it.
      My ComputerSystem Spec
  8.    06 Aug 2017 #68
    Join Date : Apr 2017
    Posts : 8,903
    windows 10 professional version 1607 build 14393.969 64 bit

    Please post the bsod mini dumps as they occur and they can be debugged
      My ComputerSystem Spec
  9.    06 Aug 2017 #69
    Join Date : Jul 2017
    Posts : 51
    Windows 10
    Thread Starter
      My ComputerSystem Spec
  10.    06 Aug 2017 #70
    Join Date : Apr 2017
    Posts : 8,903
    windows 10 professional version 1607 build 14393.969 64 bit

    Nothing definitive in the 2 mini dumps on 8/6/2017
    Please perform a windows update
      My ComputerSystem Spec

 
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