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  1.    05 Aug 2017 #51
    Join Date : Apr 2017
    Posts : 8,762
    windows 10 professional version 1607 build 14393.969 64 bit

    If the problem is RAM/DIMM/MB then that will be ruled in or ruled out with the Memtest86+ testing.
    If the RAM is malfunctioning > can use just one stick
    Do you know if single or dual channel RAM?
    If not download and install either CPU-Z or HWINFO
    HWiNFO - Download
    CPU-Z | Softwares | CPUID
    If the memtest86+ rules out RAM then back to windows driver verifier to find other misbehaving drivers.
      My ComputerSystem Spec
  2.    05 Aug 2017 #52
    Join Date : Jul 2017
    Posts : 51
    Windows 10
    Thread Starter

    Dual channel, I'm assuming thats two sticks?
      My ComputerSystem Spec
  3.    05 Aug 2017 #53
    Join Date : Apr 2017
    Posts : 8,762
    windows 10 professional version 1607 build 14393.969 64 bit

    If you need to replace RAM you will need to know the type of RAM.
    There is single channel and dual channel RAM.
    See these links:
    RAM Performance Benchmark: Single-Channel vs. Dual-Channel - Does It Matter? | GamersNexus - Gaming PC Builds Hardware Benchmarks
    Single memory vs dual channel - Memory - Toms Hardware
      My ComputerSystem Spec
  4.    05 Aug 2017 #54
    Join Date : Jul 2017
    Posts : 51
    Windows 10
    Thread Starter

    Can't replace the RAM, its soldered to the motherboard. This is really pissing me off at this point. Right now fingerprint reader stopped working and none of my USB devices are being detected in Windows. Should I just go ahead with a reinstall of Windows and see if blue screens occur afterwards?
      My ComputerSystem Spec
  5.    05 Aug 2017 #55
    Join Date : Jul 2017
    Posts : 51
    Windows 10
    Thread Starter

    Tried installing fingerprint drivers, still doesnt appear in device manager and Acer's website has no USB drivers available for download.
      My ComputerSystem Spec
  6.    05 Aug 2017 #56
    Join Date : Apr 2017
    Posts : 8,762
    windows 10 professional version 1607 build 14393.969 64 bit

    If you have no important files a clean install helps in that it can rule out many operating system problems.
    It comes close to narrowing down problems to hardware and bios if no drivers are installed.
    If you do a clean install create a bootable windows 10 iso: Download Windows 10
    Then boot to the iso and follow the steps in this link: Clean Install Windows 10 Windows 10 Installation Upgrade Tutorials
    When you do the clean install you will delete partitons, format the drive, create an unallocated drive, then reinstall a new windows 10 version 1703 operating system.

    So if you do a clean install don't connect to the internet at all.
    Don't install any non-Windows drivers.
    Turn on windows driver verifier and see what happens. If you can go hours without a bsod then connect to the internet and see what happens with Windows updates. Then install drivers one at a time and see what happens while windows driver verifer is still on.
    Then install applications and so forth.

    The memory testing still needs to be done for 8 or more passes to rule in/out problems with RAM/DIMM/MB
      My ComputerSystem Spec
  7.    05 Aug 2017 #57
    Join Date : Jul 2017
    Posts : 51
    Windows 10
    Thread Starter

    Alright, reinstalling.
      My ComputerSystem Spec
  8.    05 Aug 2017 #58
    Join Date : Apr 2017
    Posts : 8,762
    windows 10 professional version 1607 build 14393.969 64 bit

    Post the results as you get them. I'll catch up with you later in the day.
    The RAM/DIMM/MB is very important to rule in /out with Memtest86+ for 8 or more passes as there have been multiple different drivers.
      My ComputerSystem Spec
  9.    05 Aug 2017 #59
    Join Date : Apr 2017
    Posts : 8,762
    windows 10 professional version 1607 build 14393.969 64 bit

    With a computer that is new (just 2 to 3 weeks old) there should not be any computer problems.
    Can it be returned?
    How come the RAM is soldered to the DIMM?
      My ComputerSystem Spec
  10.    05 Aug 2017 #60
    Join Date : Jul 2017
    Posts : 51
    Windows 10
    Thread Starter

    Cant be returned, a week out of policy but it should be good for manufacturer warranty. Not sure why, maybe Acer doesnt want people swapping RAM and instead getting them to buy a new laptop.

    Anyways, fresh install of Windows caused blue screens again, I did allow Windows update to automatically install everything. Might as well post the zip. Probably gunna RMA it.

    DESKTOP-0HA2B5O-2017-08-05__23828_06.zip - Google Drive
      My ComputerSystem Spec

 
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