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  1.    01 Aug 2017 #11
    Join Date : Jul 2017
    Posts : 51
    Windows 10
    Thread Starter

    Two more BSODs but only one minidump, same thing happened with the MBAM driver.

    ERIK-WINDOWS-08_01_17_112854_89.zip - Google Drive
      My ComputerSystem Spec
  2.    01 Aug 2017 #12
    Join Date : Jul 2017
    Posts : 51
    Windows 10
    Thread Starter

    Again two more BSODs, very similar looking to my previous post. Caused by VerifierExt.sys and ntoskrnl.exe again. I dont think running verifier further will fix it as the same blue screen just keeps repeating. Heres the new files.

    ERIK-WINDOWS-08_01_17_113911_64.zip - Google Drive
      My ComputerSystem Spec
  3.    01 Aug 2017 #13
    Join Date : Apr 2017
    Posts : 8,903
    windows 10 professional version 1607 build 14393.969 64 bit

    There were two misbehaving drivers identified.
    One was in the bsod min dump debugging: MBAMSwissArmy.sys
    And one was identified using Windows error reporting: 8/01/17 6:30 PM Windows Error Reporting Qcamain10x64.sys
    Qualcomm Atheros Extensible wireless LAN

    1) Uninstall Malwarebytes using control panel
    Use file explorer and search for MBAMSwissArmy.sys to confirm that it has been uninstalled
    2) Open device manager > expand network adapters > find Qualcom Atheros wireless LAN > right click > properties > driver > driver details > confirm Qcamain10x64.sys > OK > left click update driver
    If the above method fails to update the Qualcom wireless LAN driver > open Acer website > enter computer's serial or product number > download the latest Acer approved driver
    If there are no drivers on the Acer website then use the Killer networking website to find the latest Qualcom driver.
    Home
    3) continue running windows driver verifier for 36 hours when there are no longer any bsod.

    Code:
    BugCheck C4, {2000, fffff802dbe48e23, 0, 41724765}*** WARNING: Unable to verify timestamp for MBAMSwissArmy.sys*** ERROR: Module load completed but symbols could not be loaded for MBAMSwissArmy.sysProbably caused by : MBAMSwissArmy.sys ( MBAMSwissArmy+18e23 )

    Code:
    8/01/17 6:20 PM    Application Error    Faulting application name: mbam.exe, version: 3.0.0.1068, time stamp: 0x59125ef2
    Faulting module name: Qt5Core.dll, version: 5.6.2.0, time stamp: 0x58ed4d4f
    Exception code: 0xc0000005
    Fault offset: 0x0018da93
    Faulting process id: 0x734
    Faulting application start time: 0x01d30af2c90976fb
    Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
    Faulting module path: C:\Program Files\Malwarebytes\Anti-Malware\Qt5Core.dll
    Report Id: 079481e1-10ed-4c60-8967-51989eafedd9
    Faulting package full name: 
    Faulting package-relative application ID:

    Code:
    8/01/17 6:10 PM    Windows Error Reporting    Fault bucket 0xc4_2000_VRF_MBAMSwissArmy!unknown_function, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 93aaa2c2-ac3e-42a9-9eb1-61cd52be47aa
    
    Problem signature:
    P1: c4
    P2: 2000
    P3: fffff802dbe48e23
    P4: 0
    P5: 41724765
    P6: 10_0_15063
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\080117-2828-01.dmp
    \\?\C:\Windows\Temp\WER-4406-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1C03.tmp.WERInternalMetadata.xml
    \\?\C:\Windows\Temp\WER12B.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_c4_5c7cf8e911c788f4e34ae9403129e5f99c69852d_00000000_cab_02d01c03
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 306f2818-366b-4276-bd0d-6a5aa361bc4c
    Report Status: 16388
    Hashed bucket:

    Code:
    8/01/17 6:30 PM    Windows Error Reporting    Fault bucket 0xc4_NdisTimedDataHang_XDV_VRF_IMAGE_Qcamain10x64.sys, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 71b9e104-984a-4b08-b95d-3bf4dea5ec53
    
    Problem signature:
    P1: c4
    P2: 9200f
    P3: fffff808fa678470
    P4: ffff990e5faabeb0
    P5: ffff990e5faabfb8
    P6: 10_0_15063
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\080117-2828-02.dmp
    \\?\C:\Windows\Temp\WER-3578-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1760.tmp.WERInternalMetadata.xml
    \\?\C:\Windows\Temp\WER11F4.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_c4_79d8a1da16665488c5a5907a28742ecbf8a82fe_00000000_cab_02d01760
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 5fc2ce08-c835-4fc8-b2c9-cf32f6e19705
    Report Status: 16388
    Hashed bucket:
    Qcamain10x64.sys Qualcomm Atheros Extensible Wireless LAN device driver Download - http://www.killernetworking.com/supp...iver-downloads
    Support - http://www.killernetworking.com/about/contact





    Code:
    Qcamain10x64 Qualcomm Atheros Exten Qualcomm Atheros Exten Kernel        Manual     Running    OK         TRUE        FALSE        4,096             1,703,936   0          8/23/16 3:50:43 AM     C:\Windows\system32\drivers\Qcamain10x64.sys     8,192
      My ComputerSystem Spec
  4.    01 Aug 2017 #14
    Join Date : Jul 2017
    Posts : 51
    Windows 10
    Thread Starter

    Updated my Qualcomm WLAN driver and still getting the same blue screen from driver verifier.

    ERIK-WINDOWS-08_01_17_144937_65.zip - Google Drive
      My ComputerSystem Spec
  5.    01 Aug 2017 #15
    Join Date : Apr 2017
    Posts : 8,903
    windows 10 professional version 1607 build 14393.969 64 bit

    Malwarebytes is still appearing as a faulting application (unless it is a time zone issue).
    Same with Qualcom.
    Do you have the option to connected to the internet with a wired connection? Using cat5e cable?
    If you can do this for a few hours while using windows driver verifier the qualcom driver can be uninstalled and the testing resumed
    Which method did you use to fix the qualcom driver problem? device manager update? Acer website download? or from killer networks?



    1) download and install everything:
    voidtools
    Everything search will index everything on internal and external drives.
    It can be set to start on boot or when you need it.
    It displays search results instantaneously.
    The more characters you type the narrower the search results.

    2) open everything and type:
    mbamswissarmy.sys
    mbam
    malwarebytes
    malware
    3) Post the search results into the thread.




    Code:
    BugCheck C4, {9200f, fffff80f3adc8470, ffff95835c045230, ffff95835c045338}
    Probably caused by : ntkrnlmp.exe ( nt!IopProcessWorkItem+fb )
    Code:
    8/01/17 6:20 PM    Application Error    Faulting application name: mbam.exe, version: 3.0.0.1068, time stamp: 0x59125ef2
    Faulting module name: Qt5Core.dll, version: 5.6.2.0, time stamp: 0x58ed4d4f
    Exception code: 0xc0000005
    Fault offset: 0x0018da93
    Faulting process id: 0x734
    Faulting application start time: 0x01d30af2c90976fb
    Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
    Faulting module path: C:\Program Files\Malwarebytes\Anti-Malware\Qt5Core.dll
    Report Id: 079481e1-10ed-4c60-8967-51989eafedd9
    Faulting package full name: 
    Faulting package-relative application ID:
      My ComputerSystem Spec
  6.    02 Aug 2017 #16
    Join Date : Jul 2017
    Posts : 51
    Windows 10
    Thread Starter

    Sorry for the late response, was at work. I did not actually uninstall Malwarebytes, I just removed it from startup options. As for the Qualcomm driver, I updated it in Device Manager.

    You mentioned time zone issue, I actually have been having issues with time zone. I run a Windows 10 and Ubuntu 16.04 dual boot and whenever I switched from Ubuntu to Windows, Windows clock would be 8 hours again of my PST time. I managed to fix this by making the UBUNTU clock run off time zone and not UTC or something like that.

    Will try fully uninstalling Malwarebytes, then running driver verifier again.

    If I'm still getting blue screens, will download WLAN driver directly from Acer's website and run driver verifier again.
      My ComputerSystem Spec
  7.    02 Aug 2017 #17
    Join Date : Apr 2017
    Posts : 8,903
    windows 10 professional version 1607 build 14393.969 64 bit

    Now there should only be one anti-virus software during the troubleshooting: windows defender
    If there are others in use please post that information into the thread.
      My ComputerSystem Spec
  8.    02 Aug 2017 #18
    Join Date : Jul 2017
    Posts : 51
    Windows 10
    Thread Starter

    Uninstalled Malwarebytes and ran verifier, same BSODs. And no I do not have any more antivirus software. Here is my zip file.

    ERIK-WINDOWS-08_02_17__01841_73.zip - Google Drive
      My ComputerSystem Spec
  9.    02 Aug 2017 #19
    Join Date : Apr 2017
    Posts : 8,903
    windows 10 professional version 1607 build 14393.969 64 bit

    1) open the Acer website and enter your computer's serial or product number to view available drivers.
    2) download and install an up to date Intel graphics driver igdkmd64.sys
    3) if no driver is found on the Acer website open device manager > display adapters > right click on the Intel graphics > properties > driver details > confirm igdkmd64.sys > ok > update driver
    4) if you are not able to do # 2 or #3 open the Intel web site and download the most up to date driver:
    IntelĀ® Graphics Drivers


    Code:
    ffffe081`fc31a540  fffff803`63065b98Unable to load image \SystemRoot\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f18125a0cc6c75ee\igdkmd64.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for igdkmd64.sys*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys igdkmd64+0x25b98
      My ComputerSystem Spec
  10.    02 Aug 2017 #20
    Join Date : Jul 2017
    Posts : 51
    Windows 10
    Thread Starter

    Uninstalled the updated WLAN drivers and downloaded fresh ones off Acer's website, still getting blue screens. Will proceed to update Intel graphics driver.

    ERIK-WINDOWS-08_02_17__03804_54.zip - Google Drive
      My ComputerSystem Spec

 
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