Windows 10: BSOD dpc dogwatch violation while watching youtube/netflix

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  1. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       29 Jul 2017 #11

    Do you have access to ethernet with a cat 5e cable?
    Are you able to turn off wireless and connect to the internet?
    No reply for 40 minutes
    Last edited by zbook; 29 Jul 2017 at 03:05.
      My ComputerSystem Spec


  2. Posts : 12,863
    Windows 10 Pro
       29 Jul 2017 #12

    Could you check if ASUS has BIOS updates.
      My ComputersSystem Spec

  3.    29 Jul 2017 #13

    @axe0, I just updated my BIOS. @zbook, I don't have an ethernet cable but I could get one. I know I could solve this issue by just using an ethernet cable instead of wifi but that's not really a viable option for me.
      My ComputerSystem Spec


  4. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       29 Jul 2017 #14

    The connection for the internet is only temporary and is for the added flexibility to download drivers after uninstalling them.
    The alternative is to download to the desktop.
    However the plan is to completely uninstall the driver and to make sure it is gone with search.
    Then to download and reinstall a new driver and make sure windows update of non-Microsoft drivers is set off.
      My ComputerSystem Spec

  5.    01 Aug 2017 #15

    Update: Ever since I updated my BIOS it seems like I've stopped getting BSODs from youtube, so thank you @axe0! However, it's still happening when I watch netflix (mostly just really loud static noise with freezing then it resumes after a couple of seconds).
      My ComputerSystem Spec


  6. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       02 Aug 2017 #16

    1) Open the Asus website and enter your computer's serial or product number and windows 10 to view all of the available drivers.
    2) Look for the Realtek driver rtwlane.
    or Realtek PCI-E Wireless LAN NIC NDIS Driver
    3) Post what you see for windows 10 into the thread.
    4) Then change the operating system on the Asus web site to windows 8.1 or 7.0 to see if there are any other Asus drivers approved for your computer's configuration. If you find any additional dirvers please post them into the thread.
    5) Open the Realtek website and look for any available driver for your computer's configuration. Please post that into the thread.
    6) Change the operating system to windows 8.1 or 7.0 and see if there are any additional drivers for your computer's configuration
    7) Once you have a list of possible drivers you can see how many choices there are whether you update, roll forward, or roll backward.
    8) If you can temporarily use a wired connection it is preferred.
    9) Windows can be set to not install non-Microsoft drivers but this is fallible.
    9) If you cannot get a wired connection it still can be done by downloading to the desktop but the aim is to uninstall all drivers while connected to the internet and to see whether or not windows was reinstalling the driver. If you download to the desktop then disconnect wireless then install it can be done but you may have to do further checking to see whether windows is attempting to install the driver.
    10) Whenever you post the available drivers let us know whether you can or cannot get temporary access to a wired connection.
      My ComputerSystem Spec

  7.    03 Aug 2017 #17

    @zbook
    Drivers from asus site
    3) Windows 10: Realtek Wireless Lan Driver and Application
    Version V2023.55.415.2017
    Version V2023.40.801.2016

    4) Windows 8.1: Realtek Wireless Lan Driver and Application
    Version V2012.14.0417.2014

    5) Only driver I found from realtek site:
    32bit/64bit Windows7, Windows8.1, Windows10 WLAN PCI Express Driver (Install package), version 2023.56.0502.2017,
    2017/6/26


    I do have access to a wired connection.





      My ComputerSystem Spec


  8. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       03 Aug 2017 #18

    This will be the first driver that you try: Version V2023.40.801.2016 from the Asus web site.

    Download and install everything search: voidtools
    This search software makes an index of everything on the computers internal and external drives.
    It can be set to start on boot or when you need it.
    When launched it takes about a minute to index everything.
    Then as you type a character there are instantaneous results.
    The more characters you type the narrower the search results.


    When you have a reliable wired internet connection look for a mechanical button to turn on or off wireless and turn off wireless.
    The open everything and type: rtwlane.sys
    Then open device manager and expand network adapters.
    Then look for Realtek wireless LAN
    Then right click > properties > driver details > confirm rtwlane.sys
    Then ok > uninstall the driver
    The view everything search
    The perform windows updates
    Then report into the thread whether there were or were not any new entries in everything for rtwlane.sys
      My ComputerSystem Spec


  9. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       03 Aug 2017 #19

    Please confirm that you are available now to complete this step.
    If you are unavailable this can be done later today.
    There is an option to turn on/off windows updates of non-Microsoft drivers. Don't make any modifications of this at this time but report into the thread the current setting.


    Enable or Disable Driver Updates in Windows Update in Windows 10 Windows 10 Windows Update Activation Tutorials
      My ComputerSystem Spec

  10.    05 Aug 2017 #20

    Sorry for the late reply. When I uninstall the driver, do I check the box that says "uninstall the software for this driver"? Also, what if there are no windows updates to install at the moment?

    Edit: Before and after I uninstalled the driver, I had 40 files of rtwlane.sys on everything. After I restarted my computer, it reinstalled the driver then I saw 39 files of rtwlane.sys. The windows option to update non-Microsoft drivers is on.
      My ComputerSystem Spec


 
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