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  1.    26 Jul 2017 #21
    Join Date : Apr 2017
    Posts : 8,592
    windows 10 professional version 1607 build 14393.969 64 bit

    When were the tests performed?
    How did you perform them without a functioning operating system?
      My ComputerSystem Spec
  2.    26 Jul 2017 #22
    Join Date : Jul 2017
    Posts : 20
    windows 10

    tests were performed two days ago
    one day ago I tried a clean install, but my comp froze midway, an unfortunate fluke,

    Its why id like to be walked through this fresh re-install, please.
      My ComputerSystem Spec
  3.    26 Jul 2017 #23
    Join Date : Apr 2017
    Posts : 8,592
    windows 10 professional version 1607 build 14393.969 64 bit

    For the clean install:
    all files will be removed
    all applications will be removed
    all partitions will be deleted
    the drive will be formatted
    the drive will become an unallocated drive
    a new version of windows 10 version 1703 will be installed using the bootable windows 10 iso
    Windows will need to be updated
    Drivers will need to be installed
    Applications will need to be installed
    Clean Install Windows 10 Windows 10 Installation Upgrade Tutorials


    For windows there were 2 versions.
    Did you have a valid license for each?
    Which one was the initial installation?
    Were they upgraded from 7 or 8.1 or did one come with the computer?



    1) Insert the new bootable windows 10 iso into any USB port
    2) power on the computer repetitively clicking the applicable F key to boot to a device
    3) it may take approximately 5 minutes for the windows icon to load
    4) the first menu should be to select language, time, currency, and keyboard
    5) the next menu should display install in the center and repair your computer in the left lower corner.
    Report into the thread when you have made it to step 5
      My ComputerSystem Spec
  4.    27 Jul 2017 #24
    Join Date : Jul 2017
    Posts : 20
    windows 10

    thankfully I started the process so im already on that screen

    purple backround..install in center, repair at lower left.

    As a note...you keep saying 1703, how can I make sure I dled that version? I got my file from microsofts site I believe

    Download Windows 10 here?
      My ComputerSystem Spec
  5.    27 Jul 2017 #25
    Join Date : Apr 2017
    Posts : 8,592
    windows 10 professional version 1607 build 14393.969 64 bit

    If you created a bootable windows 10 iso using a windows 10 PC in July then it should be version 1703.
    Please comment on the licensing so that we don't run into any unexpected problems.
      My ComputerSystem Spec
  6.    27 Jul 2017 #26
    Join Date : Jul 2017
    Posts : 20
    windows 10

    i created the usb about 3-4 days ago, so that wont be an issue I hope, on my windows 10 pc
      My ComputerSystem Spec
  7.    27 Jul 2017 #27
    Join Date : Apr 2017
    Posts : 8,592
    windows 10 professional version 1607 build 14393.969 64 bit

    Did the computer come with windows 7, 8.1 or 10?
    Was the computer upgraded during the free period?
    There were two versions of windows.
    Are there two active licenses?
      My ComputerSystem Spec
  8.    27 Jul 2017 #28
    Join Date : Jul 2017
    Posts : 20
    windows 10

    1. Started as windows 7
    2. Upgraded during free trial
    3. id assume my win 10 is active licence?

    Why...can you tell if I upgraded into home or regular version of win 10?
      My ComputerSystem Spec
  9.    27 Jul 2017 #29
    Join Date : Apr 2017
    Posts : 8,592
    windows 10 professional version 1607 build 14393.969 64 bit

    There are two version on the drive.
    Not having a license can trip up the process of clean install.
    Having upgraded during the free period you should have a valid digital license.
    If there is any question of a valid digital license you may get stuck.
    It could require you enter the product code.
    So it is important that there is a valid license
      My ComputerSystem Spec
  10.    27 Jul 2017 #30
    Join Date : Jul 2017
    Posts : 20
    windows 10

    well when I did an install..it does ask me to activate a product key.

    but it says If im reinstalling Itll activate automatically...

    Also I just checked, the version you get for free is home, so I wanna focus on that version, right?
      My ComputerSystem Spec

 
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