Page 5 of 6 FirstFirst ... 3456 LastLast
  1.    04 Sep 2017 #41
    Join Date : Apr 2017
    Posts : 8,761
    windows 10 professional version 1607 build 14393.969 64 bit

    Do you use ccleaner?

    There were approximately 50 mini dump files so there must be a memory dump file

    download and install everything search: voidtools

    Search for:

    %SystemRoot%\MEMORY.DMP
    or
    C:\Windows\MEMORY.DMP
    or
    MEMORY.DMP


    The MSINFO32 was not able to be opened.

    Please attempt to:
    1) send another zip file
    2) send msinfo32
    3) send memory.dmp file

      My ComputerSystem Spec
  2.    04 Sep 2017 #42
    Join Date : Jul 2017
    Posts : 26
    Windows 10 Pro x64
    Thread Starter

    Here is another MSINFO32 saved file.

    I do not use ccleaner.

    I have a search everything program,including system & hidden, and I can assure you there is no MEMORY.dmp file

    HP_HENRY-040917_systeminfo.zip
      My ComputerSystem Spec
  3.    04 Sep 2017 #43
    Join Date : Apr 2017
    Posts : 8,761
    windows 10 professional version 1607 build 14393.969 64 bit

    At this juncture it is unclear how the dm log collector was able to collect logs and is no longer able to do so.
    It is unclear how the windows error reporting indicates windows memory dump and there is no memory dump file to be found.
    The troubleshooting process is handicapped when there are missing test results and logs.

    1) find a flash drive that you can format
    2) create a bootable windows 10 iso
    3) perform an in place upgrade repair (save files and applications)
    4) follow the text and images in this link:
    Repair Install Windows 10 with an In-place Upgrade Windows 10 Installation Upgrade Tutorials
      My ComputerSystem Spec
  4.    13 Sep 2017 #44
    Join Date : Jul 2017
    Posts : 26
    Windows 10 Pro x64
    Thread Starter

    Thanks for all the help. HP have been working on the machine and told me to do a fresh install of Windows.

    I am not happy about this as repair has not been tried, but they've deleted windows and installed ubuntu. Now I have to install Windows.

    The Windows install was difficult because various stuff had incorrect settings, but it is now installed and up to date.

    I now have to re-install all my software which is about 40 applications. More waste of time.

    Thanks for all your help.
      My ComputerSystem Spec
  5.    13 Sep 2017 #45
    Join Date : Apr 2017
    Posts : 8,761
    windows 10 professional version 1607 build 14393.969 64 bit

    Your welcome.
    Please report into the thread the steps that HP had you perform.
    Was the Ubuntu step to test the hardware and differentiate Windows problems from hardware problems?
    Did Ubuntu work smoothly?
    Was the Ubuntu run from a flash drive or was it installed onto a drive partition.
    Did Windows continue to have problems with a normally working Ubuntu?
    Did all of the HP UEFI diagnostics pass?
    You can post a DM zip and we can review the logs now and then once you have installed all updated drivers and applications.
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec
  6.    13 Sep 2017 #46
    Join Date : Jul 2017
    Posts : 26
    Windows 10 Pro x64
    Thread Starter

    HP had me send them much the same information as I sent here. I collected it myself rather than a program doing it. It showed corrupt memory.

    They replaced the motherboard with memory. The fault still happened.

    I knew it would as the corrupt memory was not present when I first started testing things, so although it became corrupt later, it was a red herring.

    Because the fault still happened HP sent an engineer to fit another motherboard in case the first replacement was faulty.

    (I wanted them to look at system stuff again now the memory issue was cleared, but they wouldn't and sent the engineer).

    However the engineer did not fit it. Instead he installed ubuntu to the machine (from a flash drive) to see if that ran ok. It did. Also it meant I could still use the machine. I no longer had access to Windows. I think he wiped windows. I had an iso image on the hard drive which we could have copied out to a flash drive, but that didn't happen. All HP UEFI diagnostics passed as far as I know.

    So, long story, I had to do the fresh windows install. They sent me two DVDs for installation. The laptop does not have a DVD drive. They must know that obviously. In fact it was a USB drive that was ordered. I queried this and was told they don't do USB for this model. I think they are nuts, I got messed around, and they failed to resolve the problem.

    Furthermore. I had the second disc in the DVD drive (connected via USB) and was in Windows Explorer. I had the setup .exe file highlighted. By mistake (I have bad hand tremors) I clicked a key by mistake, one of the alphabetic keys, and everything on the DVD was deleted. Unbelievable. So now I am waiting (and hoping) they will send another DVD replacement.

    The engineer wants me to check the windows stop code does not occur with the fresh installation, to make sure it is not a hardware fault. HP called me today to close the case, I said no, as I am nowhere near proving anything as need the second DVD for drivers etc., then need to update drivers - then need to re-install my software, about 40 applications. Only if the machine does not fail after all that will I be happy for them to close the case.

    It's been the usual farce of trying to get past first line support all the time.

    I will post the new evidence when all installed. Don't hold your breath!

    Thanks
      My ComputerSystem Spec
  7.    13 Sep 2017 #47
    Join Date : Apr 2017
    Posts : 8,761
    windows 10 professional version 1607 build 14393.969 64 bit

    As a backup plan consider the following:

    There is a digital license.
    There was a major hardware change (motherboard)
    https://support.microsoft.com/en-us/...ardware-change
    It is possible to install the operating system using a bootable windows 10 iso:
    Download Windows 10
    Then you can install applications and files.
      My ComputerSystem Spec
  8.    13 Sep 2017 #48
    Join Date : Jul 2017
    Posts : 26
    Windows 10 Pro x64
    Thread Starter

    As I said, they sent a Windows DVD which I installed.

    It's just the second DVD they sent which lost its data - Applications and Drivers - in fact losing files was after I did the drivers install and the recommended programs install, it's only the "select programs you'd like to install" left to do so it is not a disaster at present. It would be if I ever needed to use the DVD again. So asked for replacement.

    I'll see if there's anything on the Microsoft site.
      My ComputerSystem Spec
  9.    14 Sep 2017 #49
    Join Date : Jun 2015
    Posts : 12,864
    Windows 10 Pro

    HP should have all drivers and apps available on their support page for your laptop. There shouldn't be a need for a DVD.
      My ComputersSystem Spec
  10.    14 Sep 2017 #50
    Join Date : Jul 2017
    Posts : 26
    Windows 10 Pro x64
    Thread Starter

    Yes, they have a drivers page for my machine.

    They also have an update drivers utility which does it all for you.

    Not the applications though.

    They are sending another DVD.
      My ComputerSystem Spec

 
Page 5 of 6 FirstFirst ... 3456 LastLast


Similar Threads
Thread Forum
BSOD immediately after sleep/hibernate V2
This is just a continuation of a previous thread which was marked as too old. See https://www.tenforums.com/bsod-crashes-debugging/63396-bsod-immediately-after-sleep-hibernate.html Had another BSOD immediately after returning from hibernate. I...
BSOD Crashes and Debugging
BSOD immediately after sleep/hibernate
I sometimes get a failure from either Corrupt Page or Memory Management after returning from either sleep mode or hibernate. Always caused by ntoskrnl.exe+142940. I wonder if it might be caused by my trying to log in too soon and the different...
BSOD Crashes and Debugging
Strange behavior after waking from hibernate
Lately my computer has been doing strange things after waking from hibernate. The first time 2 days ago after waking from hibernate my monitor did not wake up and just remained a black screen, yet after i restarted the computer it acted as if i had...
General Support
BSOD waking from sleep or hibernate
Hello! I have BSODs after waking my computer up. Windows 10 upgraded from Windows 8.1. Waking from hibernate generates Kernel_Security_Check_Failure. Waking from sleep generates mostly IRQ NOT EQUAL. Could you please help? Thanks!
BSOD Crashes and Debugging
BSOD resuming from Hibernate
This also happened with Windows 8.x but it persisted after I upgraded to Windows 10. It's an older machine with limited support, but I'd like to try and use it if I can. It's a tank of a laptop. 40024 Thanks
BSOD Crashes and Debugging
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 10:01.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums