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  1.    12 Aug 2017 #31
    Join Date : Apr 2017
    Posts : 8,761
    windows 10 professional version 1607 build 14393.969 64 bit

    There was no definitive misbehaving driver displayed in the debugging.

    Were you able to run scannow, restorehealth and chkdsk?
      My ComputerSystem Spec
  2.    12 Aug 2017 #32
    Join Date : Jul 2017
    Posts : 26
    Windows 10 Pro x64
    Thread Starter

    See my post above, I just edited it, TFdebugFiles uploaded. It mysteriously disappeared, very odd (not in recycle bin either). So I had to run the Hibernate etc again to create it again.

    Not sure which instruction is the "trial and error" method in which earlier post?
      My ComputerSystem Spec
  3.    12 Aug 2017 #33
    Join Date : Apr 2017
    Posts : 8,761
    windows 10 professional version 1607 build 14393.969 64 bit

    If the scannow or restorehealth cannot be completed or if mysterious things happen one option to fix possible registry issues is an in place upgrade repair. This should save files and applications.
    Please create a bootable windows 10 iso:
    Download Windows 10
    This link has text and images:
    Repair Install Windows 10 with an In-place Upgrade Windows 10 Installation Upgrade Tutorials
      My ComputerSystem Spec
  4.    13 Aug 2017 #34
    Join Date : Jul 2017
    Posts : 26
    Windows 10 Pro x64
    Thread Starter

    ....run scannow, restorehealth and chkdsk
    Yes, all done last week, no errors.

    Mysteriously, I can now see all available networks when clicking on the wirerless icon in the taskbar system tray. I don't know how this has repaired itself!

    I don't want to start messing with the registry by a windows repair just now, but will do soon and report back.
      My ComputerSystem Spec
  5.    03 Sep 2017 #35
    Join Date : Jul 2017
    Posts : 26
    Windows 10 Pro x64
    Thread Starter

    I've been off air for a bit while HP have tried a few things. At one point there was some corrupt memory. I think this was a red herring as I checked the memory when I first started getting the stop code and it was fine, so I didn't think replacing the memory would solve the problem. And it didn't. HP fixed a new motherboard last week and I still get stop code. They are coming back next week to fit yet another motherboard, saying this will fix it, but I don't think it will.

    I've run the latest data collection/dmp file etc and wonder if you could look at to see if anything has changed (I've downloaded several drivers which needed updating which weren't actually showing up, or getting listed in the HP utility check, to no effect). I attach the file.

    HP-HENRY-03_09_2017_233855_70.zip
      My ComputerSystem Spec
  6.    03 Sep 2017 #36
    Join Date : Apr 2017
    Posts : 8,761
    windows 10 professional version 1607 build 14393.969 64 bit

    The zip was empty.

    Please attempt again allowing 5 minutes for it to complete and see if it works.

    Also post a memory.dmp:

    %SystemRoot%\MEMORY.DMP

    C:\Windows\MEMORY.DMP
      My ComputerSystem Spec
  7.    03 Sep 2017 #37
    Join Date : Apr 2017
    Posts : 8,761
    windows 10 professional version 1607 build 14393.969 64 bit

    Were you able to give the dm log collector another try?
    Have you tried clean boot or safe mode:

    https://support.microsoft.com/en-us/...oot-in-windows
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts Windows 10 Performance Maintenance Tutorials

    See if you can post:

    msinfo32
    dxdiag
    %SystemRoot%\MEMORY.DMP
    %SystemRoot%\Minidump
      My ComputerSystem Spec
  8.    03 Sep 2017 #38
    Join Date : Jul 2017
    Posts : 26
    Windows 10 Pro x64
    Thread Starter

    Every time I run the TENSFORUMdm_log_collector.exe application it produces an empty zip file although it appears to run through all the analysis with no problem. It was working perfectly well before so no idea why the data, which is being generated, is now not written to the file.

    I've done all the other things you've selected, more than once!. They produce nothing of any interest - all OK.

    I've been working with a clean boot for a couple of weeks now.

    Safe mode has no hibernate option, so cannot check whether hibernating in safe mode would throw up the stop code or not.
      My ComputerSystem Spec
  9.    03 Sep 2017 #39
    Join Date : Apr 2017
    Posts : 8,761
    windows 10 professional version 1607 build 14393.969 64 bit

    The DM log collector collect may txt files. These are some of them:

    msinfo32
    dxdiag
    %SystemRoot%\MEMORY.DMP
    %SystemRoot%\Minidump

    Since it is malfunctioning in the computer environment please manually generate the above txt.s and one drive links so that they can be troubleshooted.

    1) mini dump: file explorer > this PC local c: drive > search:
    %SystemRoot%\Minidump
    or
    c:\windows\minidump


    2) memory dump: file explorer > this PC local c: drive > search:
    %SystemRoot%\MEMORY.DMP
    or
    C:\Windows\MEMORY.DMP


    3) msinfo32: In left lower corner search type msinfo32 wait 5 minutes for it to load > save to desktop > share link

    4) dxdiag: In left lower corner search type dxdiag > wait 5 minutes for it to load > save to desktop > share link
      My ComputerSystem Spec
  10.    04 Sep 2017 #40
    Join Date : Jul 2017
    Posts : 26
    Windows 10 Pro x64
    Thread Starter

    Here are the files attached.

    There is no MEMORY.DMP

    Attachment 151831
      My ComputerSystem Spec

 
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