1.    23 Jul 2017 #1
    Join Date : Jul 2017
    Posts : 2
    windows 10

    BSOD (Watchdog Violation) when watching youtube videos


    Hi, my young daughers notebook (HP Stream 13 SSD) has begun crashing randomly with BSOD when she is watching youtube videos. It only happens on youtube / video streaming, all other uses (word, general internet usage etc..) are fine. Have ran malwarebytes on it and no malware. It is also updated to latest version of windows 10 and security updates. Nothing showing on windows defender scan either. have tried changing resolution down on youtube also but is still occasionly BSODing.

    Wonder if any of you lovely people have any ideas? I have attached the zip dump files also..

    Thanks so much :-)
      My ComputerSystem Spec
  2.    23 Jul 2017 #2
    Join Date : Jul 2017
    Posts : 33
    Windows 10 x64 - Windows 7 SP1 x86

    Code:
    0: kd> lmvm rtwlane
    Browse full module list
    start             end                 module name
    fffff807`48600000 fffff807`48ca8000   rtwlane  T (no symbols)           
        Loaded symbol image file: rtwlane.sys
        Image path: \SystemRoot\system32\DRIVERS\rtwlane.sys
        Image name: rtwlane.sys
        Browse all global symbols  functions  data
        Timestamp:        Wed May 03 06:44:59 2017 (59096E5B)
        CheckSum:         00683BEE
        ImageSize:        006A8000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Have you attempted to update the driver? Please note that the latest driver updates can be found here - Realtek

    This appears to be the same issue as the this thread - DPC watchdog violation - Windows 10 Forums

    I suspect that there may be a bug with the driver used by HP.

    Have you also tried booting into Safe Mode with Networking, and checking if the issue occurs there?
      My ComputerSystem Spec
  3.    23 Jul 2017 #3
    Join Date : Jul 2017
    Posts : 2
    windows 10
    Thread Starter

    Hi. I tried to update from realtek site but says not compatible! I did update from device manager though and it installed a newer version. Hopefully it makes a difference. Thanks a lot for the advice.
      My ComputerSystem Spec
  4.    23 Jul 2017 #4
    Join Date : Jul 2017
    Posts : 33
    Windows 10 x64 - Windows 7 SP1 x86

    If there are any other issues, then please let us know!
      My ComputerSystem Spec

 


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