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  1.    20 Jul 2017 #1
    Join Date : Nov 2016
    Posts : 23
    Windows 10 64-bit

    PC restarts when waking from sleep, error 0x0000010e


    When I wake up my PC from sleep, it restarts, I see the bios splash screen and then have to log in again. According to bluescreenview it's caused by watchdog.sys. Seems to generate the exact same error codes each time. ZIP folder attached.

    I have reinstalled RAM, video card, removed and replaced the CMOS battery, cleaned out the inside of my case and cleaned the CPU fans.

    Thanks guys
      My ComputerSystem Spec
  2.    21 Jul 2017 #2
    Join Date : Apr 2017
    Posts : 8,627
    windows 10 professional version 1607 build 14393.969 64 bit

    Hi framack4 ,

    Welcome to the Tenforums.com/bsod-crashes-debuggingforum

    There were 4 bsod minidump files.
    Debugging the files all displayed the Nvidia driver as the misbehaving driver.
    This driver should be uninstalled and reinstalled with the method below.
    The computer event logs indicated multiple problems resuming from hybernation.



    Open administrative command prompt and type or copy and paste:


    1) sfc /scannow


    2) dism /online /cleanup-image /restorehealth


    3) chkdsk /scan

    4) Powercfg -h off


    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread

    5) Uninstall all Nvidia drivers/software
    The best way to do this is to uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Asus or from the NVidia website.
    Computer manufacturer approved drivers are preferred.
    If you use the Nvidia website be sure the "clean install" box is checked and only install the Graphics driver and the PhysX driver.
    Display Driver Uninstaller Download version 17.0.6.7: Official Display Driver Uninstaller DDU Download

    6) Make sure that there is no over clocking while troubleshooting.

    Sometimes there are problems in the bios that produce bsod.

    The bios in your computer: BIOS Version/Date American Megatrends Inc. 2101, 2/12/2014


    7) Please check to see if this is the most up to date version.


    7) To ensure that there are no improper bios settings please reset the bios.

    Sometimes there can be failure to boot after resetting the bios.

    9) So please make sure your files are backed up.

    10) Please make a backup image with Macrium:


    Macrium Software | Macrium Reflect Free: Macrium Software | Your image is everything


    11) And please create a restore point.





    How to Clear Your Computers CMOS to Reset BIOS Settings:


    How to Clear Your Computers CMOS to Reset BIOS Settings


    3 Ways to Reset Your BIOS - wikiHow:


    3 Ways to Reset Your BIOS - wikiHow





    Code:
    BugCheck 10E, {1d, ffffb88ada6ff220, 0, 0}Probably caused by : dxgmms2.sys ( dxgmms2!VIDMM_GLOBAL::UpdatePageTable+2a737 )
    Code:
    ffffd581`04994ad8  fffff808`aa98ef21Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nvaki.inf_amd64_cf17fec8b3c8ec54\nvlddmkm.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for nvlddmkm.sys*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys nvlddmkm+0x27ef21
    Code:
    ffffb181`5e907ad8  fffff803`ec11ef21Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nvaki.inf_amd64_cf17fec8b3c8ec54\nvlddmkm.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for nvlddmkm.sys*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys nvlddmkm+0x27ef2
    Code:
    BugCheck 10E, {1d, ffffab8700a693c0, 0, 0}Probably caused by : dxgmms2.sys ( dxgmms2!VIDMM_GLOBAL::UpdatePageTable+2a737 )
    Code:
    ffff8601`cb90d038  fffff800`e689ef00Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nvaki.inf_amd64_cf17fec8b3c8ec54\nvlddmkm.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for nvlddmkm.sys*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys nvlddmkm+0x27ef00
    Code:
    BugCheck 10E, {1d, ffffad82ff6ef810, 0, 0}
    
    Probably caused by : dxgmms2.sys ( dxgmms2!VIDMM_GLOBAL::UpdatePageTable+2a737 )
    Code:
    ffffd401`0b3952e8  fffff800`19f53cceUnable to load image \SystemRoot\System32\DriverStore\FileRepository\nvaki.inf_amd64_cf17fec8b3c8ec54\nvlddmkm.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0x303cce
    Code:
    Windows failed to resume from hibernate with error status 0xC0000001.
    Code:
    The attempt by user DESKTOP-3QCIKR6\Fraser to restart/shutdown computer DESKTOP-3QCIKR6 failed
      My ComputerSystem Spec
  3.    21 Jul 2017 #3
    Join Date : Nov 2016
    Posts : 23
    Windows 10 64-bit
    Thread Starter

    Microsoft Windows [Version 10.0.15063](c) 2017 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\WINDOWS\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.15063.0Image Version: 10.0.15063.0[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\WINDOWS\system32>chkdsk /scanThe type of the file system is NTFS.Stage 1: Examining basic file system structure ... 455424 file records processed.File verification completed. 12941 large file records processed. 0 bad file records processed.Stage 2: Examining file name linkage ... Found an unneeded link ($FILE_NAME: "{6D939~1") in index "$I30" of directory "\Windows\System32\WDI\{533a67eb-9fb5-473d-b884-958cf4b9c4a3} <0x38,0xa370>" ... repaired online. Found an unneeded link ($FILE_NAME: "UTCAPP~1.NEW") in index "$I30" of directory "\ProgramData\Microsoft\Diagnosis\DownloadedSettings <0x152,0xf786>" ... repaired online. 520918 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found.Stage 3: Examining security descriptors ...Security descriptor verification completed. 32748 data files processed.CHKDSK is verifying Usn Journal... 35968544 USN bytes processed.Usn Journal verification completed.Windows has found problems and they were all fixed online.No further action is required. 409036799 KB total disk space. 135333760 KB in 154139 files. 108540 KB in 32749 indexes. 0 KB in bad sectors. 585107 KB in use by the system. 65536 KB occupied by the log file. 273009392 KB available on disk. 4096 bytes in each allocation unit. 102259199 total allocation units on disk. 68252348 allocation units available on disk.C:\WINDOWS\system32>Powercfg -h offC:\WINDOWS\system32>




    About to do the rest of the instructions. Seems there were some issues?
    Thanks for help
      My ComputerSystem Spec
  4.    21 Jul 2017 #4
    Join Date : Apr 2017
    Posts : 8,627
    windows 10 professional version 1607 build 14393.969 64 bit

    When you have completed all of the above steps open administrative command prompt and type:
    chkdsk /x /r (this will take many hours so plan to run overnight)

    When it has completed find and report the results into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials


    Run one of the SMART tests on your drives:


    CrystalDiskInfo - Software - Crystal Dew World: CrystalDiskMark - Software - Crystal Dew World


    Software - Crystal Dew World


    HD Tune: http://www.hdtune.com/


    Hard Disk Sentinel - HDD health and temperature monitoring: Hard Disk Sentinel - HDD health and temperature monitoring


    When the SMART test has completed open the Microsoft snipping tool and make images of the results to post into the thread.
      My ComputerSystem Spec
  5.    21 Jul 2017 #5
    Join Date : Nov 2016
    Posts : 23
    Windows 10 64-bit
    Thread Starter

    DDU just found an ATI 3000 driver as well as my 1060 driver - I've never had an ATI 3000 card installed before, only an HD 7870 but I uninstalled that driver long ago with DDU. Just uninstalled both drivers anyway and installed new NVIDIA drivers from ASUS website this time. Uploaded zip folder of image showing this random driver. Any thoughts on what this could be?
    Will follow other steps later tonight
    Thanks for help

    Attachment 144910
      My ComputerSystem Spec
  6.    21 Jul 2017 #6
    Join Date : Apr 2017
    Posts : 8,627
    windows 10 professional version 1607 build 14393.969 64 bit

    For detective work you can view the driver file and the event log.
    There is an option in Windows to enable or disable Windows from updating drivers:
    Enable or Disable Driver Updates in Windows Update in Windows 10 Windows 10 Windows Update Activation Tutorials

    In the zip folder this is a file for drivers.
    These ATI drivers are listed:

    Code:
    amdkmdag     amdkmdag               amdkmdag               Kernel        Manual     Stopped    OK         FALSE       FALSE        2,535,424         8,290,304   0          14/01/2015 5:48:21 AM  C:\WINDOWS\system32\DRIVERS\atikmdag.sys
    Code:
    amdkmdap     amdkmdap               amdkmdap               Kernel        Manual     Stopped    OK         FALSE       FALSE        12,288            208,896     0          14/01/2015 5:20:43 AM  C:\WINDOWS\system32\DRIVERS\atikmpag.sys
    This is the information from the event log:
    Code:
    Event[2735]:  Log Name: System  Source: Service Control Manager  Date: 2017-07-17T18:12:11.932  Event ID: 7045  Task: N/A  Level: Information  Opcode: N/A  Keyword: Classic  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-3QCIKR6  Description: A service was installed in the system.Service Name:  amdkmdagService File Name:  \SystemRoot\system32\DRIVERS\atikmdag.sysService Type:  kernel mode driverService Start Type:  demand startService Account:
    Code:
    Event[2732]:  Log Name: System  Source: Microsoft-Windows-WindowsUpdateClient  Date: 2017-07-17T18:11:53.197  Event ID: 43  Task: Windows Update Agent  Level: Information  Opcode: Installation  Keyword: Installation,Started  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-3QCIKR6  Description: Installation Started: Windows has started installing the following update: Advanced Micro Devices, Inc. driver update for ATI Radeon 3000 Graphics

    Code:
    Event[2743]:  Log Name: System  Source: Microsoft-Windows-WindowsUpdateClient  Date: 2017-07-17T18:12:19.533  Event ID: 19  Task: Windows Update Agent  Level: Information  Opcode: Installation  Keyword: Installation,Success  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-3QCIKR6  Description: Installation Successful: Windows successfully installed the following update: Advanced Micro Devices, Inc. driver update for ATI Radeon 3000 Graphics
      My ComputerSystem Spec
  7.    21 Jul 2017 #7
    Join Date : Nov 2016
    Posts : 23
    Windows 10 64-bit
    Thread Starter

    I tried chkdsk /x /r but it says volume is locked. Pressed Y to do it on restart but nothing happened when I restarted. So I entered safe mode with CMD and got the same message.
    PC is still crashing when waking from sleep mode btw
      My ComputerSystem Spec
  8.    22 Jul 2017 #8
    Join Date : Apr 2017
    Posts : 8,627
    windows 10 professional version 1607 build 14393.969 64 bit

    [QUOTE=framack4;1086791]I tried chkdsk /x /r but it says volume is locked. Pressed Y to do it on restart but nothing happened when I restarted. So I entered safe mode with CMD and got the same message.
    PC is still crashing when waking from sleep mode btw

    Open administrative command prompt and type or copy and paste these commands:
    1) chkdsk /x /r

    Something similar to this should appear:

    Microsoft Windows [Version 10.0.15063]
    (c) 2017 Microsoft Corporation. All rights reserved.


    C:\Windows\system32>chkdsk /x /r
    The type of the file system is NTFS.
    Cannot lock current drive.


    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    2) Y
    3) powercfg.exe /hibernate off
    4) shutdown /r


    The above commands should take many hours to run so plan to run overnight.
    The chkdsk /x /r is to run a deeper check of the file system on the drive.
    There were some problems detected by chkdsk /scan and the chkdsk /x /r will perform a deeper study as it is run when the drive is off line. You will not be able to use the computer until it completes the examination and repair of the drive.

    The powercfg.exe /hybernate off will turn hybernation and Windows fast startup off.

    Please perform one of the SMART studies on the drives and post images into the thread.

    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials
    https://support.microsoft.com/en-us/...hat-is-running
    If there are any new bsod please update the zip or post a new one: BSOD - Posting Instructions - Windows 10 Forums






      My ComputerSystem Spec
  9.    22 Jul 2017 #9
    Join Date : Nov 2016
    Posts : 23
    Windows 10 64-bit
    Thread Starter

    I think this is what you want:

    Chkdsk was executed in verify mode on a volume snapshot. Checking file system on \Device\HarddiskVolume2Examining 1 corruption record ...Record 1 of 1: Corrupt File "<0x91,0x153a>" ... no corruption found.1 corruption record processed in 0.1 seconds.Windows has examined the list of previously identified potential issues and found no problems.No further action is required.



    Chkdsk was executed in verify mode on a volume snapshot. Checking file system on \Device\HarddiskVolume2Examining 4 corruption records ...Record 1 of 4: Corrupt File "\Windows\Prefetch\AgGlUAD_S-1-5-21-2672369349-3029959307-121268421-1001.db <0x51,0x83e>" ... no corruption found.Record 2 of 4: Corrupt File "\Windows\Prefetch\AgCx_SC1.db <0x1e5,0xee54>" ... no corruption found.Record 3 of 4: Corrupt File "\Windows\Prefetch\LOGONUI.EXE-09140401.pf <0x42,0x8e2b>" ... no corruption found.Record 4 of 4: Corrupt File "<0xd5,0x1538>" ... no corruption found.4 corruption records processed in 0.1 seconds.Windows has examined the list of previously identified potential issues and found no problems.No further action is required.
      My ComputerSystem Spec
  10.    22 Jul 2017 #10
    Join Date : Apr 2017
    Posts : 8,627
    windows 10 professional version 1607 build 14393.969 64 bit

    "corruption record processed in 0.1 seconds"
    How long did it take to run chkdsk /x /r?

      My ComputerSystem Spec

 
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