Windows 10: BSOD KMODE_EXCEPTION_NOT_HANDLED ( ntoskrnl.exe , ntkrnlmp.exe)

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  1.    24 Jul 2017 #41

    zbook said: View Post
    There was corruption found on the drive.
    There are failed cumulative windows updates.
    Run the spotfix.
    Then reboot and run chkdsk /x /f /r and plan to run this for many hours. It may run overnight.
    ok , it already tells me it will start a scan on reboot , the other scandisktest u talking about do i run them in cmd or before boot?

    (spotfix needs to be done before boot too it says)
      My ComputerSystem Spec


  2. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       24 Jul 2017 #42

    Run the chkdsk /spotfix command first.
    Then after the next boot open administrative command prompt and type or copy and paste:
    chkdsk /x /f /r
    Then after it responds type Y
    Then reboot.
    Many hours later it should complete.
    Sometimes a spotfix makes the /r substantially faster and lately one completed in 30 minutes. But most of the time it can take 4 to 8 hours or even days depending on the drive size the duration of the scan and repair.

    Microsoft Windows [Version 10.0.15063]
    (c) 2017 Microsoft Corporation. All rights reserved.


    C:\Windows\system32>chkdsk /x /f /r
    The type of the file system is NTFS.
    Cannot lock current drive.


    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)
      My ComputerSystem Spec

  3.    24 Jul 2017 #43

    zbook said: View Post
    Run the chkdsk /spotfix command first.
    Then after the next boot open administrative command prompt and type or copy and paste:
    chkdsk /x /f /r
    Then after it responds type Y
    Then reboot.
    Many hours later it should complete.
    Sometimes a spotfix makes the /r substantially faster and lately one completed in 30 minutes. But most of the time it can take 4 to 8 hours or even days depending on the drive size the duration of the scan and repair.

    Microsoft Windows [Version 10.0.15063]
    (c) 2017 Microsoft Corporation. All rights reserved.


    C:\Windows\system32>chkdsk /x /f /r
    The type of the file system is NTFS.
    Cannot lock current drive.


    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)
    i got that same message for spotfix

    ok it is now doing scandisk on reboot , rly fast 45%

    Also my disk is only 512gb so what time u think it may take for the other scans?
      My ComputerSystem Spec


  4. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       24 Jul 2017 #44

    Yes that's correct.

    When the chkdsk has completed run one of these SMART tests on your drive:
    CrystalDiskInfo - Software - Crystal Dew World:
    CrystalDiskMark - Software - Crystal Dew World
    Software - Crystal Dew World
    HD Tune: http://www.hdtune.com/
    Hard Disk Sentinel - HDD health and temperature monitoring: Hard Disk Sentinel - HDD health and temperature monitoring
    When the SMART test has completed open the Microsoft snipping tool and make images of the results to post into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    For the drive tests:
    1) Check the health,
    2) Scan for errors, no quick scan but full scan
    3) run a benchmark

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    the health,
    the error scan,
    the benchmark incl. following
    transfer rate,
    access time,
    burst rate,
    cpu usage.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
      My ComputerSystem Spec

  5.    24 Jul 2017 #45

    zbook said: View Post
    Yes that's correct.

    When the chkdsk has completed run one of these SMART tests on your drive:




    CrystalDiskInfo - Software - Crystal Dew World:


    CrystalDiskMark - Software - Crystal Dew World




    Software - Crystal Dew World




    HD Tune: http://www.hdtune.com/




    Hard Disk Sentinel - HDD health and temperature monitoring: Hard Disk Sentinel - HDD health and temperature monitoring




    When the SMART test has completed open the Microsoft snipping tool and make images of the results to post into the thread.


    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials






    For the drive tests:
    1) Check the health,
    2) Scan for errors, no quick scan but full scan
    3) run a benchmark


    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    the health,
    the error scan,
    the benchmark incl. following
    transfer rate,
    access time,
    burst rate,
    cpu usage.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    it has alrdy finished

    i will try

    (but i do honestly doubt its my disk xD)
      My ComputerSystem Spec


  6. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       24 Jul 2017 #46

    Now reboot and run the chkdsk /x /f /r and when it finishes run the drive SMART scans.

    Use this link to find and report the result of the chkdsk /x /f /r:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
      My ComputerSystem Spec

  7.    24 Jul 2017 #47

    zbook said: View Post
    Now reboot and run the chkdsk /x /f /r and when it finishes run the drive SMART scans.

    Use this link to find and report the result of the chkdsk /x /f /r:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    About smart , i recently did that and it told me the disk was at 95% health
      My ComputerSystem Spec


  8. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       24 Jul 2017 #48

    Was that result already in the thread?
    Not yet in the thread.
    Please post images of the results including the error scan.
      My ComputerSystem Spec

  9.    24 Jul 2017 #49

    zbook said: View Post
    Was that result already in the thread?
    nope
      My ComputerSystem Spec


  10. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       24 Jul 2017 #50

    Okay, I'll catch up with you at a later time after the chkdsk and SMART test results.
    The prior malware and the failed windows enterprise update troubleshooting can be addressed later.
      My ComputerSystem Spec


 
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