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  1.    19 Jul 2017 #1
    Join Date : Jul 2017
    Posts : 75
    windows 10

    BSOD mainly when playing HOTS


    Hello I'm trying to help my brother with his Windows 10 computer, a few weeks ago it started having issues with the BSOD. It's not constant or even daily but frequent enough to cause concern.

    It seems to happen the most when he's playing the online game Heros of the storm but it has also seems to have happened when he wasn't even on it, ie he went to wake it up and discovered it had rebooted its self at some point.

    I've downloaded WhoCrashed and I've been looking at the errors in the Reliability Monitor and there's a clear point where it suddenly starts having errors on a nearly daily basis, what I'm trying to figure out is why.

    Up until now it's run absolutely perfectly, it still runs smoothly the mass majority of the time but the BSOD are very frustrating for everyone involved.

    I've followed the instructions to attach the dumpfiles so hopefully someone can help me shed some light over whats happening here.
      My ComputerSystem Spec
  2.    20 Jul 2017 #2
    Join Date : Jan 2017
    Karlsruhe
    Posts : 733
    Windows 10 Pro

    Hi,

    your seagate harddisk is failing. You should backup your data and perform tests on your hard disk.

    Every dumps shows failing disk:

    Code:
    0x00000154:    UNEXPECTED_STORE_EXCEPTION (19.07.2017 08:11:45) [Windows 10] 
     
    CAUSED BY:     hardware_disk    
     
    PROCESS:       MemCompression
    Code:
    0x00000154:    UNEXPECTED_STORE_EXCEPTION (19.07.2017 01:23:43) [Windows 10] 
     
    CAUSED BY:     hardware_disk    
     
    PROCESS:       MemCompression
    Code:
    2017-07-02 00:17:54  Warning: An error was detected on device \Device\Harddisk0\DR0 during a paging operation. 
    2017-07-02 00:17:54  Warning: An error was detected on device \Device\Harddisk0\DR0 during a paging operation. 
    2017-07-02 00:17:54  Warning: An error was detected on device \Device\Harddisk0\DR0 during a paging operation. 
    2017-07-02 00:17:54  Warning: An error was detected on device \Device\Harddisk0\DR0 during a paging operation. 
    2017-07-02 00:17:54  Warning: An error was detected on device \Device\Harddisk0\DR0 during a paging operation.

    Please make a backup!:

    1. Back Up ALL your data on an external device
    2. Create System Image Backup with Macrium Reflect





    BSOD mainly when playing HOTS Diagnostic Test BSOD mainly when playing HOTS
     HDD TESTS

    Run HDTune to check health and scan for errors.



    Note   Note
    It may take some time, but look for signs of any errors or failure.

    You can also run a disk or health check using CrystalDiskInfo or chkdsk. Refer to the tutorial for details of how to do this.


    Take Screenshots of it and post it here.
      My ComputerSystem Spec
  3.    21 Jul 2017 #3
    Join Date : Jul 2017
    Posts : 75
    windows 10
    Thread Starter

    Hi there, thank you so much for your reply! I spent the day preparing to back up the system, I got an external all ready to go and started the back up.

    It went for about 2 1/2 maybe 3hrs, it was just over half way done when the computer suddenly got the BSOD and rebooted.

    I'm not 100% sure what to do now but I'll start again tomorrow
      My ComputerSystem Spec
  4.    21 Jul 2017 #4
    Join Date : Jan 2017
    Karlsruhe
    Posts : 733
    Windows 10 Pro

    most important thing is to backup your private data.

    If system image doesnt work, its because the hard disk is at the point of no return. Then you have to install windows on an new HDD/SSD.
      My ComputerSystem Spec
  5.    21 Jul 2017 #5
    Join Date : Jul 2017
    Posts : 75
    windows 10
    Thread Starter

    It was working nicely for hours before it suddenly blue screened again :/
      My ComputerSystem Spec
  6.    21 Jul 2017 #6
    Join Date : Jan 2017
    Karlsruhe
    Posts : 733
    Windows 10 Pro

    U can try that 2-3 times, if this doesnt work your HDD is too defective and you have to reinstall Windows again on a new disk. Im sorry for you!
      My ComputerSystem Spec
  7.    21 Jul 2017 #7
    Join Date : Jul 2017
    Posts : 43
    Windows 10 Enterprise

    If u have a laptop or another pc nearby , u could try using a lan cable to transfer the data , because as soon as the pc crashes it will say error , try again? so u wait till u press that untill the broken pc is booted again and then try n resume it
      My ComputerSystem Spec
  8.    21 Jul 2017 #8
    Join Date : Jul 2017
    Posts : 75
    windows 10
    Thread Starter

    I'll order a new hard drive today and in the mean time try backing up again I was using the built in Windows tool last time so maybe this time I'll try that program you recommended
      My ComputerSystem Spec
  9.    21 Jul 2017 #9
    Join Date : Jul 2017
    Posts : 75
    windows 10
    Thread Starter

    So quick question, is there a way to figure out what kind of drive I need without having to open the thing up?
      My ComputerSystem Spec
  10.    21 Jul 2017 #10
    Join Date : Jul 2017
    Posts : 75
    windows 10
    Thread Starter

    I looked in device manager and it says it's a ATA ST31000524AS SCSI Disk Device

    i just want to make sure I order something that's actually going to be compatible 0.0
      My ComputerSystem Spec

 
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