New
#41
Hi naseemessa,
The malware scans show results of cracks.
In order for us to continue, please remove all piracy related stuff from your system and visit AntiVirus, Firewalls and System Security - Windows 10 Forums for a thorough scan.
Until everything is removed we cannot provide anymore support.
We are aware that you performed a reset, but you choose to reset and keeping personal files. The malware scans show that there were / may still be cracks in personal folders.