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  1.    18 Jul 2017 #1
    Join Date : Jul 2017
    Posts : 9
    Windows 10 Pro 64-bit

    BSOD/freeze after exactly 11min 15sec uptime everytime


    BSOD/freeze after exactly 11min 15sec uptime every time.

    This has been going on for some time while I've been trialing and erroring. Computer locks up exactly 11m 15s after power on (BIOS set to boot with power on). That's 11m 10s after POST beep or about 10m 55s after desktop first appears.

    It happens in various safe modes but not when booting from a flash drive, eg, for anti-virus offline scan or Windows ISO repair, etc.

    When it locks up the mouse initially keeps moving. My task bar is autohidden and that can still be popped up but clicking Start won't bring up the menu. If monitoring Resource Monitor the disk "highest active time" blue line shoots straight up to 100% and stays there. After a few seconds the system is completely unresponsive and eventually will go to BSOD or I'll just hard restart before that.

    Happy to answer any questions but must post now before it locks up again. ;o)


    Here's stuff I saaw asked for in another thread.
    Thanks in advance

    Version 1703 (OS Build 15063.483)

    Microsoft Windows [Version 10.0.15063]
    (c) 2017 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.15063.0

    Image Version: 10.0.15063.0

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    516864 file records processed.
    File verification completed.
    13634 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    611662 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    47400 data files processed.
    CHKDSK is verifying Usn Journal...
    39413976 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    116399103 KB total disk space.
    61998096 KB in 233177 files.
    162312 KB in 47401 indexes.
    0 KB in bad sectors.
    634315 KB in use by the system.
    65536 KB occupied by the log file.
    53604380 KB available on disk.

    4096 bytes in each allocation unit.
    29099775 total allocation units on disk.
    13401095 allocation units available on disk.

    C:\WINDOWS\system32>
      My ComputerSystem Spec
  2.    18 Jul 2017 #2
    Join Date : Jun 2015
    Posts : 12,860
    Windows 10 Pro

    Hi Pogle,

    Welcome to the 10forums

    What BSOD error shows up?


    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.

    In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

      My ComputersSystem Spec
  3.    18 Jul 2017 #3
    Join Date : Jan 2017
    Karlsruhe
    Posts : 730
    Windows 10 Pro

    Please give us one exact timecode for the system freeze (date/time/seconds)

    Please give us one exact timecode for "power on" (date/time/seconds)

    thanks
      My ComputerSystem Spec
  4.    18 Jul 2017 #4
    Join Date : Apr 2017
    Posts : 8,670
    windows 10 professional version 1607 build 14393.969 64 bit

    In the zip there were no bsod minidump files.
    1) List the hardware that is attached to your computer
    2) If there is an Epsom printer please disconnect it and uninstall the Epsom software using control panel and device manager
    3) check the performance of the computer after the disconnection of the Epson products and removal of the software.
    4) if performance has not improved place the computer into clean boot:
    5) open administrative command prompt and type or copy and paste:
    6) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)
    7) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)
    8) shutdown /r (you will reboot the computer so that it is in clean boot)

    Evaluate the performance on your computer in clean boot during typical use. Are the boots faster or slower? Are the shutdowns faster or slower? How has the audio and video performance changed? Is it better, worse, or the same? How have the freezes/hangs changed? Are they better, worse or the same?
    Continue using clean boot indefinitely to monitor performance.

    9) modify the settings so that your computer is set up to view bsod windows and save minidump files:

    Keyboard: win + r keys simultaneously > type or copy and paste: sysdm.cpl > click advanced tab > under startup and recover click settings > under system failure uncheck automatically restart See this link:
    BSOD Finding and fixing them - Microsoft Community: BSOD Finding and fixing them - Microsoft Community


    10) Make sure that there is no over clocking while troubleshooting.

    Sometimes there are problems in the bios that produce bsod.

    The bios in your computer: BIOS Version/Date American Megatrends Inc. F10, 18/08/2015

    Please check to see if this is the most up to date version.

    To ensure that there are no improper bios settings please reset the bios.

    Sometimes there can be failure to boot after resetting the bios.

    So please make sure your files are backed up.

    Please make a backup image with Macrium:
    Macrium Software | Macrium Reflect Free:

    Macrium Software | Your image is everything

    And please create a restore point.How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computers CMOS to Reset BIOS Settings

    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow



    Code:
    Event[132]:  Log Name: System  Source: Service Control Manager  Date: 2017-06-16T23:43:43.675  Event ID: 7045  Task: N/A  Level: Information  Opcode: N/A  Keyword: Classic  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: s-doody-o  Description: A service was installed in the system.Service Name:  Epson Scanner ServiceService File Name:  C:\WINDOWS\system32\EscSvc64.exeService Type:  user mode serviceService Start Type:  auto startService Account:  LocalSystem
    Code:
    Event[134]:  Log Name: System  Source: Service Control Manager  Date: 2017-06-16T23:43:43.677  Event ID: 7045  Task: N/A  Level: Information  Opcode: N/A  Keyword: Classic  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: s-doody-o  Description: A service was installed in the system.Service Name:  MyEPSON Connect ServiceService File Name:  "C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe"Service Type:  user mode serviceService Start Type:  auto startService Account:  LocalSystem
    Code:
    Event[203]:  Log Name: System  Source: Service Control Manager  Date: 2017-06-16T23:44:37.843  Event ID: 7034  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: s-doody-o  Description: The MyEPSON Connect Service service terminated unexpectedly. It has done this 1 time(s).
    Code:
    Event[393]:  Log Name: System  Source: Service Control Manager  Date: 2017-06-17T14:45:43.993  Event ID: 7034  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: s-doody-o  Description: The MyEPSON Connect Service service terminated unexpectedly. It has done this 1 time(s).
    Code:
    Event[7407]:  Log Name: System  Source: Microsoft-Windows-Kernel-PnP  Date: 2017-07-11T13:28:05.630  Event ID: 225  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: s-doody-o  Description: The application \Device\HarddiskVolume2\Program Files (x86)\epson\MyEPSON Connect\mep.exe with process id 4624 stopped the removal or ejection for the device PCI\VEN_8086&DEV_8C02&SUBSYS_B0051458&REV_04\3&11583659&0&FA.
    Code:
    20/06/2017 15:05    Application Error    Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Exception code: 0xc000000d
    Fault offset: 0x0006c169
    Faulting process ID: 0x970
    Faulting application start time: 0x01d2e9d6a8957048
    Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Report ID: 108f7125-ef82-4bc3-a550-324e6f22d26d
    Faulting package full name: 
    Faulting package-relative application ID:16/06/2017 22:44    Application Error    Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Exception code: 0xc000000d
    Fault offset: 0x0006c169
    Faulting process ID: 0xb54
    Faulting application start time: 0x01d2e6f2217c7a7b
    Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Report ID: 81047d99-e48e-4579-b63d-f93d8774a8c0
    Faulting package full name: 
    Faulting package-relative application ID:
    20/06/2017 14:40    Application Error    Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Exception code: 0xc000000d
    Fault offset: 0x0006c169
    Faulting process ID: 0xb80
    Faulting application start time: 0x01d2e9d33b608a65
    Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Report ID: 75552d32-8abd-45b2-a256-388268682626
    Faulting package full name: 
    Faulting package-relative application ID:
    18/06/2017 16:49    Application Error    Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Exception code: 0xc000000d
    Fault offset: 0x0006c169
    Faulting process ID: 0xb8c
    Faulting application start time: 0x01d2e852cad7374f
    Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Report ID: bf261f39-c353-4052-91a0-6a18e361c64a
    Faulting package full name: 
    Faulting package-relative application ID:
    19/06/2017 12:38    Application Error    Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Exception code: 0xc000000d
    Fault offset: 0x0006c169
    Faulting process ID: 0xbd8
    Faulting application start time: 0x01d2e8f8e531777a
    Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Report ID: 2ee80943-557f-49b2-ae9a-e00493c32450
    Faulting package full name: 
    Faulting package-relative application ID:
    19/06/2017 13:48    Application Error    Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Exception code: 0xc000000d
    Fault offset: 0x0006c169
    Faulting process ID: 0xbd8
    Faulting application start time: 0x01d2e902c0e0f77e
    Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Report ID: dcfbacad-f8a1-42a9-b32c-234b9f85e256
    Faulting package full name: 
    Faulting package-relative application ID:
    17/06/2017 13:45    Application Error    Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Exception code: 0xc000000d
    Fault offset: 0x0006c169
    Faulting process ID: 0xbe0
    Faulting application start time: 0x01d2e770035396c1
    Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Report ID: 1e5ac92b-0040-4826-a751-fcaf22274843
    Faulting package full name: 
    Faulting package-relative application ID:
    19/06/2017 22:05    Application Error    Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Exception code: 0xc000000d
    Fault offset: 0x0006c169
    Faulting process ID: 0xbf4
    Faulting application start time: 0x01d2e9482b233b8d
    Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Report ID: e26bd9e7-fd13-42da-9682-d34cce252102
    Faulting package full name: 
    Faulting package-relative application ID:
    21/06/2017 10:44    Application Error    Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Exception code: 0xc000000d
    Fault offset: 0x0006c169
    Faulting process ID: 0xc14
    Faulting application start time: 0x01d2ea7b6d093739
    Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Report ID: 8881fe1e-2f6d-4f15-b728-1ca4bb9e8442
    Faulting package full name: 
    Faulting package-relative application ID:
    20/06/2017 12:16    Application Error    Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Exception code: 0xc000000d
    Fault offset: 0x0006c169
    Faulting process ID: 0xc1c
    Faulting application start time: 0x01d2e9bf05a55da8
    Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Report ID: ed5808e3-19f8-41d2-98d6-0a035a98d58c
    Faulting package full name: 
    Faulting package-relative application ID:
    20/06/2017 12:02    Application Error    Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Exception code: 0xc000000d
    Fault offset: 0x0006c169
    Faulting process ID: 0xc28
    Faulting application start time: 0x01d2e9bd1c501942
    Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Report ID: e219ecbd-f8fc-4d42-8730-21e0355f150e
    Faulting package full name: 
    Faulting package-relative application ID:
    19/06/2017 11:21    Application Error    Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Exception code: 0xc000000d
    Fault offset: 0x0006c169
    Faulting process ID: 0xc2c
    Faulting application start time: 0x01d2e8ee341f7c30
    Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Report ID: db4ea319-f7c1-4c28-a86b-4643336b66f3
    Faulting package full name: 
    Faulting package-relative application ID:
    20/06/2017 10:42    Application Error    Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Exception code: 0xc000000d
    Fault offset: 0x0006c169
    Faulting process ID: 0xc30
    Faulting application start time: 0x01d2e9b1ed859083
    Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Report ID: d5c429b4-fbde-4283-b433-f6c6b5ec9498
    Faulting package full name: 
    Faulting package-relative application ID:
    21/06/2017 10:54    Application Error    Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Exception code: 0xc000000d
    Fault offset: 0x0006c169
    Faulting process ID: 0xc34
    Faulting application start time: 0x01d2ea7ccaddaaee
    Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Report ID: 1e2dec4b-872c-4a95-8cb7-be55e933f033
    Faulting package full name: 
    Faulting package-relative application ID:
    19/06/2017 09:57    Application Error    Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Exception code: 0xc000000d
    Fault offset: 0x0006c169
    Faulting process ID: 0xc38
    Faulting application start time: 0x01d2e8e27b8d01dc
    Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Report ID: 7828c772-f467-4a36-a4dd-e0263dde6bc4
    Faulting package full name: 
    Faulting package-relative application ID:
    20/06/2017 14:53    Application Error    Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Exception code: 0xc000000d
    Fault offset: 0x0006c169
    Faulting process ID: 0xc44
    Faulting application start time: 0x01d2e9d4efc4ef34
    Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Report ID: 373c4ad0-1d29-49ef-840a-8061b92e82de
    Faulting package full name: 
    Faulting package-relative application ID:
    19/06/2017 10:58    Application Error    Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Exception code: 0xc000000d
    Fault offset: 0x0006c169
    Faulting process ID: 0xc4c
    Faulting application start time: 0x01d2e8eaee199eda
    Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Report ID: 2c06a7b4-1fb5-4170-9fe5-1468e1b3cfbb
    Faulting package full name: 
    Faulting package-relative application ID:
    19/06/2017 09:33    Application Error    Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Exception code: 0xc000000d
    Fault offset: 0x0006c169
    Faulting process ID: 0xc58
    Faulting application start time: 0x01d2e8df1a0f9069
    Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Report ID: 949286a6-89f0-4893-bf75-39c69e540d1e
    Faulting package full name: 
    Faulting package-relative application ID:
    19/06/2017 12:47    Application Error    Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Exception code: 0xc000000d
    Fault offset: 0x0006c169
    Faulting process ID: 0xc80
    Faulting application start time: 0x01d2e8fa275c0799
    Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Report ID: 6e3f0c6b-9221-4599-9aad-a4ee7451b507
    Faulting package full name: 
    Faulting package-relative application ID:
    20/06/2017 11:33    Application Error    Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Exception code: 0xc000000d
    Fault offset: 0x0006c169
    Faulting process ID: 0xc80
    Faulting application start time: 0x01d2e9b8fd4d334f
    Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Report ID: dc2dc85c-84c1-482e-a4fe-7bd6c7574dfd
    Faulting package full name: 
    Faulting package-relative application ID:
    20/06/2017 09:45    Application Error    Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Exception code: 0xc000000d
    Fault offset: 0x0006c169
    Faulting process ID: 0xc84
    Faulting application start time: 0x01d2e9a9e4009fb2
    Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Report ID: dee8b958-b9bd-4edb-a00b-cc0aea721c90
    Faulting package full name: 
    Faulting package-relative application ID:
    20/06/2017 11:14    Application Error    Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Exception code: 0xc000000d
    Fault offset: 0x0006c169
    Faulting process ID: 0xc90
    Faulting application start time: 0x01d2e9b655d2e905
    Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Report ID: 4b8c4674-ab97-4de0-bdb7-494f1ad94543
    Faulting package full name: 
    Faulting package-relative application ID:
    20/06/2017 10:29    Application Error    Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Exception code: 0xc000000d
    Fault offset: 0x0006c169
    Faulting process ID: 0xcac
    Faulting application start time: 0x01d2e9b01c724627
    Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Report ID: fdc64001-ff43-47f6-9f57-7907788613ea
    Faulting package full name: 
    Faulting package-relative application ID:
    20/06/2017 10:15    Application Error    Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Exception code: 0xc000000d
    Fault offset: 0x0006c169
    Faulting process ID: 0xcd0
    Faulting application start time: 0x01d2e9ae256e386c
    Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Report ID: 77dbcb71-58e3-4d67-ac26-5d592d1669c1
    Faulting package full name: 
    Faulting package-relative application ID:
    20/06/2017 10:23    Application Error    Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Exception code: 0xc000000d
    Fault offset: 0x0006c169
    Faulting process ID: 0xd24
    Faulting application start time: 0x01d2e9af4be91a80
    Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Report ID: ed4bb6fc-8e86-4442-ab63-04e887c8060e
    Faulting package full name: 
    Faulting package-relative application ID:
    20/06/2017 11:46    Application Error    Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Exception code: 0xc000000d
    Fault offset: 0x0006c169
    Faulting process ID: 0xd2c
    Faulting application start time: 0x01d2e9bace19a54d
    Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Report ID: 104e1925-c921-493b-8070-83eeb1219ced
    Faulting package full name: 
    Faulting package-relative application ID:
    19/06/2017 09:44    Application Error    Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Exception code: 0xc000000d
    Fault offset: 0x0006c169
    Faulting process ID: 0xd40
    Faulting application start time: 0x01d2e8e0af37795b
    Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Report ID: 76f5aed1-675d-4d8a-ab51-8982b06807a7
    Faulting package full name: 
    Faulting package-relative application ID:
    20/06/2017 11:23    Application Error    Faulting application name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Faulting module name: mepService.exe, version: 1.0.3.0, time stamp: 0x50692fd9
    Exception code: 0xc000000d
    Fault offset: 0x0006c169
    Faulting process ID: 0xd44
    Faulting application start time: 0x01d2e9b7a41b53e8
    Faulting application path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Faulting module path: C:\Program Files (x86)\EPSON\MyEPSON Connect\mepService.exe
    Report ID: af8a7370-bc1a-4883-9e9c-6332bbaa2cf2
    Faulting package full name: 
    Faulting package-relative application ID:
      My ComputerSystem Spec
  5.    19 Jul 2017 #5
    Join Date : Jul 2017
    Posts : 9
    Windows 10 Pro 64-bit
    Thread Starter

    Thanks for all your replies. Apologies but perhaps BSOD is not exactly what I'm seeing. As described, the system locks up/freezes at EXACTLY the same time after start-up each time, without fail (so to speak!). If left for a minute or so (I usually reboot without waiting) a blue screen appears saying it's collecting data and will reboot. Or, after updating various drivers and disabling some services, it changed slightly to saying critical process speed but no specific error code. That's what I took to be a BSOD assuming things were different under Win 10, not having actually had one since XP. (I can't see how to attach an image here or I'd post a photo of the message). Sometimes there's a 0% progress indicator which doesn't progress. When it reboots itself the SSD is not listed as a boot device and a hard reset is always required.

    I've pretty much disconnected everything from this computer already except.
    Logitech C-UAT 51 wireless mouse
    Saitek PK25 USB keyboard
    EasyAcc H40 USB 3.0 hub
    Akasa AK-P040FG7 400W ATX PSU Power Supply

    I followed the steps for selective boot etc in their previous post, disabling Mon-Microsoft services, but the problem remains - lock up at 11m 15s. If I knew how I'd also attach a photo of Resource Monitor showing the disk activity blue line maxed out shortly before the blue screen.

    In reply to the request for exact system times, I'm not sure how to provide those. Would simply quoting the Windows clock be sufficient? I could give the time at which the disk maxes out to within a couple of seconds.

    It did indeed have an Epson printer which I disconnected and fully uninstalled last week. No change.
      My ComputerSystem Spec
  6.    19 Jul 2017 #6
    Join Date : Jun 2015
    Posts : 12,860
    Windows 10 Pro

    When this BSOD happens again, make a photo with a camera or phone and use How to upload files to upload the photo.
    Your description sounds like a BSOD (bluescreen of death).

    A picture of a BSOD screen in the newest Windows 10, earlier versions don't have the QR code which leads to a Microsoft page for generic troubleshooting steps.
    Attachment 144648
      My ComputersSystem Spec
  7.    19 Jul 2017 #7
    Join Date : Jun 2015
    Posts : 12,860
    Windows 10 Pro

    Just found an explanation for the lack of dumps, thanks @zbook for this great catch!

    Please setup a pagefile on the C: partition, most preferable let Windows handle it.
    Without a pagefile no dump can be saved.
    Manage Virtual Memory Pagefile in Windows 10 Windows 10 Virtualization Tutorials
      My ComputersSystem Spec
  8.    19 Jul 2017 #8
    Join Date : Jul 2017
    Posts : 9
    Windows 10 Pro 64-bit
    Thread Starter

    Thanks axe0. Yes, that's the BSOD I'm getting, except it just sits there on 0%. Sometimes it restarts itself without having progressed but, when it does, there's no boot device and a power off/on is always required. Sometimes the BSOD is without the 'we're collecting data' bit, saying 'You can restart'.

    Yes, I saw that about the pagefile too. I had disabled it at some point when I was desperately disabling anything I could think of. I've reconfigure that and set up mini dump so I hope the following post from the PC (this is from a tablet) will contain a dump.

    Actually, before that I'll try to post the photo of Resource Monitor as the problem is occurring.
      My ComputerSystem Spec
  9.    19 Jul 2017 #9
    Join Date : Jul 2017
    Posts : 9
    Windows 10 Pro 64-bit
    Thread Starter

    Hopefully, the Resource Monitor photo is now attached. On the right the second graph down shows the disk maxing out in the blue line. This happens whenever the problem is occurring. Now that just about everything is disabled is interesting that the process at the top is MsMpEng.exe on all four panes (apologies for grainy image - low brightness on monitor). This was not always the case but may be significant.

    Ok, I'll start up the computer after the last freeze and try to generate and post another dump from there...
      My ComputerSystem Spec
  10.    19 Jul 2017 #10
    Join Date : Jul 2017
    Posts : 9
    Windows 10 Pro 64-bit
    Thread Starter

    Well, I don't know what's happening now. First time I ran dm_log since lasty post it said something like system cannot find path to dump file. Having selected small dump I saw the path should be %SystemRoot%\Minidump but found the folder didn't exist so I created it. It has full access from SYSTEM and administrator though not sure who'll be writing the file. Anyway, I waited for another freeze, BSOD, restart and run collector again. this time it found the folder but said no dump file found. Is this to do with the 0% indicator on BSOD not progressing, ie. doesn't collect data? Maybe for same reason as no boot device on restart, ie. SSD drive not available until after hard restart?

    It seems MsMpEng.exe gets really busy around this time. But need to post this now before system locks again...
    Will probably now leave this till the morning.
      My ComputerSystem Spec

 
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