BSOD/freeze after exactly 11min 15sec uptime everytime Solved

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  1. Posts : 9
    Windows 10 Pro 64-bit
    Thread Starter

    (Frustrating - wrote another post which got wiped when I went to add an image)
    Anyway, this shows MsMpEng using a lot of CPU shortly before the PC froze. Unusually this time the disk blue line didn't max out when it happened. However all files in the disk pane were MsMpEng when it froze. Seems like Windows Defender might be overloading the disk to the point that a dump file can't be written and even the boot device becoming unavailable until a hard reset. Will pick it up again tomorrow.
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 14,402
    Windows 10 Pro

    The 0% progress with no pagefile is because the RAM can't be 'dumped'.

    BSOD/freeze after exactly 11min 15sec uptime everytime Diagnostics Test BSOD/freeze after exactly 11min 15sec uptime everytime


    Note   Note
    Run the tests on all hard drives/partitions!

    Note   Note
    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.

    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums
      My ComputersSystem Spec

  3. Posts : 9
    Windows 10 Pro 64-bit
    Thread Starter

    Many thanks axe0. The difficulty I have is that the system is only up for 11 minutes maximum which doesn't always allow time for these scans to complete. I'll post the HDscan results as text, below, for now as scanning and then creating images often leaves me out of time.

    I had to run chkdsk from the command prompt accessed from Windows 10 media installation disk. I haven't found a way to feed the results into a text file. (Event Viewer didn't show much detail and I suspect was only refering to scans at startup). There were however several disk errors not of of which seem to have been repaired.

    I've managed to create a Macrium rescue DVD and will probably go ahead get a new SSD drive to clone to.
    Must reboot now before lock up.
    Here's HDscn results in text

    HD Tune: Samsung SSD 840 EVO 120G Benchmark

    Transfer Rate Minimum : 1.4 MB/sec
    Transfer Rate Maximum : 408.9 MB/sec
    Transfer Rate Average : 268.2 MB/sec
    Access Time : 1.7 ms
    Burst Rate : 171.0 MB/sec
    CPU Usage : 9.3%

    HD Tune: Samsung SSD 840 EVO 120G Information

    Firmware version : EXT0AB0Q
    Serial number : S1D5NEAD705408N
    Capacity : 111.8 GB (~120.0 GB)
    Buffer size : n/a
    Standard : ATA/ATAPI-0 - SATA II
    Supported mode : UDMA Mode 6 (Ultra ATA/133)
    Current mode : UDMA Mode 6 (Ultra ATA/133)

    S.M.A.R.T : yes
    48-bit Address : yes
    Read Look-Ahead : yes
    Write Cache : yes
    Host Protected Area : yes
    Device Configuration Overlay : yes
    Automatic Acoustic Management: no
    Power Management : yes
    Advanced Power Management : no
    Power-up in Standby : no
    Security Mode : yes
    Firmware Upgradable : yes

    Partition : 1
    Drive letter :
    Label :
    Capacity : 350 MB
    Usage : 0.00%
    Type : NTFS
    Bootable : Yes

    Partition : 2
    Drive letter : C:\
    Label :
    Capacity : 113671 MB
    Usage : 53.37%
    Type : NTFS
    Bootable : No

    Partition : 3
    Drive letter :
    Label :
    Capacity : 450 MB
    Usage : 0.00%
    Type : unknown (27h)
    Bootable : No

    HD Tune: Samsung SSD 840 EVO 120G Health

    ID Current Worst ThresholdData Status
    (05) Reallocated Sector Count 100 100 10 0 Ok
    (09) Power On Hours Count 98 98 0 7753 Ok
    (0C) Power Cycle Count 97 97 0 2880 Ok
    (B1) (unknown attribute) 97 97 0 33 Ok
    (B3) (unknown attribute) 100 100 10 0 Ok
    (B5) (unknown attribute) 100 100 10 0 Ok
    (B6) (unknown attribute) 100 100 10 0 Ok
    (B7) (unknown attribute) 100 100 10 0 Ok
    (BB) (unknown attribute) 100 100 0 0 Ok
    (BE) Airflow Temperature 73 65 0 27 Ok
    (C3) Hardware ECC Recovered 200 200 0 0 Ok
    (C7) Ultra DMA CRC Error Count 99 99 0 4 Ok
    (EB) (unknown attribute) 99 99 0 421 Ok
    (F1) (unknown attribute) 99 99 0 -1497246429 Ok

    Power On Time : 7753
    Health Status : Ok

    HD Tune: Samsung SSD 840 EVO 120G Error Scan

    Scanned data : 114427 MB
    Damaged Blocks : 0.0 %
    Elapsed Time : 0:21
      My ComputerSystem Spec

  4. Posts : 9
    Windows 10 Pro 64-bit
    Thread Starter

    OK, booted from the excellent Bitdefender Rescue CD (on USB) and logged in from Firefox on that.
    Bitdefender showed 12 I/O errors before the CHKDSK scan mentioned in my previous post and still one afterwards. I can't get any detail on what these errors are but I'm feeling the disk is a bit flaky and should clone the image as a precaution if not an actual resolution.

    I'm wondering if disk errors could cause the 11 minute lockup (perhaps by corrupting a certain file that is accessed by some delayed service or something. It's 11 minutes whether the system is in use of left idle, btw). Or perhaps the disk errors are caused by the frequent hard rebooting of the PC with all the lock ups. It's an SSD drive but I guess they're susceptible to some of the same issues as magnetic drives in this regard?

    I know it might take a while for a response to this post and am thinking I might just pop out and get a new drive anyway.
      My ComputerSystem Spec

  5. axe0's Avatar
    Posts : 14,402
    Windows 10 Pro

    Looking at the results, I too think you better get a new drive.
      My ComputersSystem Spec

  6. Posts : 9
    Windows 10 Pro 64-bit
    Thread Starter

    Yay! Three more chkdsks later (the last from the command prompt of Macrium Reflect rescue disk being the only one to actually finish (and repair the MFT)) and the clone process finally worked and the computer has now been running on a new disk for more than 11m 15s for the first time in weeks.
    Many thanks to axe0 and all.
      My ComputerSystem Spec

  7. axe0's Avatar
    Posts : 14,402
    Windows 10 Pro

      My ComputersSystem Spec

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