Windows 10: BSOD with multiple errors, random freezing and crashing

  1.    17 Jul 2017 #1

    BSOD with multiple errors, random freezing and crashing


    I've been having (and ignoring) these issues for a while, but they've started occurring more often lately and it's becoming a nuisance. The PC seems to crash randomly. If it crashes once, it's almost guaranteed it will crash again once or twice within the first few minutes after booting up. Once I make it through there, it's usually smooth sailing for a long time, might be hours, might even be days. It's probably a hardware error, because once it's even frozen in the BIOS, and a few times before even booting into Windows.

    Also, on an unrelated note, sometime the BIOS will "forget" the boot priority and try to boot from an HDD that contains no OS. I have to go change it back to the correct one manually and if I shut the PC down and boot it up later, chances are it will have forgotten again. Motherboard problem maybe?

    I'm attaching the DM collector file with multiple dmp files included. Also, sfc /scannow and chkdsk have returned no errors.
    Attachment 144390

    Thanks in advance for any help
      My ComputerSystem Spec


  2. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       17 Jul 2017 #2

    Hi Akkuron,

    Welcome to the BSOD forum.

    There were 9 bsod debugged and this indicated 2 misbehaving drivers:
    1) Nvidia drivers
    2) Realtek drivers
    The specific information is listed below.

    Open administrative command prompt and type or copy and paste:
    1) sfc /scannow
    2) dism /online /cleanup-image /restorehealth
    3) chkdsk /scan
    4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread
    6) Uninstall all Nvidia drivers/softwareThe best way to do this is to uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from the NVidia website. When you do this be sure the "clean install" box is checked and only install the Graphics driver and the PhysX driver.Display Driver Uninstaller Download version 17.0.6.7: Official Display Driver Uninstaller DDU Download
    7) Using device manager update: Realtek NICDRV 8169 PCIe GBE Family Controller driver: rt640x64.sys
    8) winamp was a frequently faulting application and as preventative maintenance consider reinstalling it.
    9) Cinch audio recorder was displayed multiple times as a problem signature and as preventative maintenance consider reinstalling it.
    10) Make sure that there is no over clocking while troubleshooting.
    Sometimes there are problems in the bios that produce bsod.
    The bios in your computer: BIOS Version/Date American Megatrends Inc. P3.10, 06/12/2011
    Please check to see if this is the most up to date version.
    To ensure that there are no improper bios settings please reset the bios.
    Sometimes there can be failure to boot after resetting the bios.
    So please make sure your files are backed up.
    Please make a backup image with Macrium:
    Macrium Software | Macrium Reflect Free: Macrium Software | Your image is everything
    And please create a restore point.
    How to Clear Your Computers CMOS to Reset BIOS Settings:How to Clear Your Computers CMOS to Reset BIOS Settings
    Ways to Reset Your BIOS - wikiHow:3 Ways to Reset Your BIOS - wikiHow
    11) Run memtest86+ version 5.01 for at least 8 runs. This may take hours so plan to run it overnight.
    Memtest86+ - Advanced Memory Diagnostic Tool
    Memory problems. - Microsoft Community
    When Memtest86+ has completed 8 or more runs make an image of the results to post into the thread.
    MemTest86+ - Test RAM Windows 10 BSOD Tutorials




    Code:
    Event[3734]:  Log Name: System  Source: Microsoft-Windows-StartupRepair  Date: 2017-07-10T21:30:13.837  Event ID: 1213  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: Kostas-PC  Description: Repaired the corrupted files from backup.
    Code:
    Crash dump initialization failed!
    Code:
    Startup Repair failed.
    Code:
    Problem signature:P1: Cinch Audio Recorder.exe
    Code:
    16/07/2017 17:13    Application Error    Faulting application name: winamp.exe, version: 5.6.6.3516, time stamp: 0x52aa753e
    Faulting module name: MSVCR90.dll, version: 9.0.30729.9279, time stamp: 0x57fb316a
    Exception code: 0xc0000417
    Fault offset: 0x00066812
    Faulting process id: 0x1330
    Faulting application start time: 0x01d2fe56da3caf54
    Faulting application path: C:\Program Files (x86)\Winamp\winamp.exe
    Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9279_none_50939ec6bcb7c97c\MSVCR90.dll
    Report Id: 39fae650-ec9f-4242-9338-296bcbf93b01
    Faulting package full name: 
    Faulting package-relative application ID:16/07/2017 17:12    Application Error    Faulting application name: winamp.exe, version: 5.6.6.3516, time stamp: 0x52aa753e
    Faulting module name: MSVCR90.dll, version: 9.0.30729.9279, time stamp: 0x57fb316a
    Exception code: 0xc0000417
    Fault offset: 0x00066812
    Faulting process id: 0x147c
    Faulting application start time: 0x01d2fe56bf02a354
    Faulting application path: C:\Program Files (x86)\Winamp\winamp.exe
    Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9279_none_50939ec6bcb7c97c\MSVCR90.dll
    Report Id: 0059b1c4-46ca-4b9c-b231-2eb3d035805c
    Faulting package full name: 
    Faulting package-relative application ID:16/07/2017 17:13    Application Error    Faulting application name: winamp.exe, version: 5.6.6.3516, time stamp: 0x52aa753e
    Faulting module name: MSVCR90.dll, version: 9.0.30729.9279, time stamp: 0x57fb316a
    Exception code: 0xc0000417
    Fault offset: 0x00066812
    Faulting process id: 0x179c
    Faulting application start time: 0x01d2fe56ce0cb9c4
    Faulting application path: C:\Program Files (x86)\Winamp\winamp.exe
    Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9279_none_50939ec6bcb7c97c\MSVCR90.dll
    Report Id: 56875f93-57e4-4442-9bc0-2a29e516d7b9
    Faulting package full name: 
    Faulting package-relative application ID:16/07/2017 17:13    Application Error    Faulting application name: winamp.exe, version: 5.6.6.3516, time stamp: 0x52aa753e
    Faulting module name: MSVCR90.dll, version: 9.0.30729.9279, time stamp: 0x57fb316a
    Exception code: 0xc0000417
    Fault offset: 0x00066812
    Faulting process id: 0x2b90
    Faulting application start time: 0x01d2fe56e1f14b7b
    Faulting application path: C:\Program Files (x86)\Winamp\winamp.exe
    Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9279_none_50939ec6bcb7c97c\MSVCR90.dll
    Report Id: 987046bc-7c38-4b9c-ae98-05596c97c480
    Faulting package full name: 
    Faulting package-relative application ID:16/07/2017 17:13    Application Error    Faulting application name: winamp.exe, version: 5.6.6.3516, time stamp: 0x52aa753e
    Faulting module name: MSVCR90.dll, version: 9.0.30729.9279, time stamp: 0x57fb316a
    Exception code: 0xc0000417
    Fault offset: 0x00066812
    Faulting process id: 0x548
    Faulting application start time: 0x01d2fe56e6e04fea
    Faulting application path: C:\Program Files (x86)\Winamp\winamp.exe
    Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9279_none_50939ec6bcb7c97c\MSVCR90.dll
    Report Id: 7e2523d0-848d-49c9-9b4a-09c5a8f0f323
    Faulting package full name: 
    Faulting package-relative application ID:16/07/2017 17:13    Application Error    Faulting application name: winamp.exe, version: 5.6.6.3516, time stamp: 0x52aa753e
    Faulting module name: MSVCR90.dll, version: 9.0.30729.9279, time stamp: 0x57fb316a
    Exception code: 0xc0000417
    Fault offset: 0x00066812
    Faulting process id: 0xb30
    Faulting application start time: 0x01d2fe56c6b62c2e
    Faulting application path: C:\Program Files (x86)\Winamp\winamp.exe
    Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9279_none_50939ec6bcb7c97c\MSVCR90.dll
    Report Id: 7f6951e2-ab7e-4c56-964f-56b36b17c54e
    Faulting package full name: 
    Faulting package-relative application ID:


    Code:
    ffffd681`3380e358  fffff805`92144858Unable to load image \SystemRoot\System32\drivers\rt640x64.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for rt640x64.sys*** ERROR: Module load completed but symbols could not be loaded for rt640x64.sys rt640x64+0x4858
    rt640x64.sys Realtek NICDRV 8169 PCIe GBE Family Controller driver http://www.realtek.com.tw/downloads/...&GetDown=false


    Code:
    fffff800`fb054488  fffff805`1af511f4Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_b67dc924fff8de6d\nvlddmkm.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for nvlddmkm.sys*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys nvlddmkm+0x1d11f4
    nvlddmkm.sys nVidia Video drivers http://www.nvidia.com/Download/index.aspx
    Get from OEM for laptops


    Code:
    BugCheck 19, {3, ffff8480944f8590, ffff8480944f85b0, ffff8480944f8590}Probably caused by : EhStorClass.sys ( EhStorClass!ForwardRequestToLocalIoTargetWithCompletionRoutine+d3 )
      My ComputerSystem Spec

  3.    17 Jul 2017 #3

    Code:
    Microsoft Windows [Version 10.0.15063](c) 2017 Microsoft Corporation. All rights reserved.
    
    
    C:\WINDOWS\system32>sfc /scannow
    
    
    Beginning system scan.  This process will take some time.
    
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    
    Windows Resource Protection did not find any integrity violations.
    
    
    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth
    
    
    Deployment Image Servicing and Management tool
    Version: 10.0.15063.0
    
    
    Image Version: 10.0.15063.0
    
    
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    
    
    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.
    Volume label is Installation.
    
    
    Stage 1: Examining basic file system structure ...
                                                                                                                                                                      502784 file records processed.                                                
    File verification completed.
                                                                                                                                                                      13068 large file records processed.
                                                                                                                                                                      0 bad file records processed.
    
    
    Stage 2: Examining file name linkage ...
                                                                                                                                                                      602066 index entries processed.                                               
    Index verification completed.
                                                                                                                                                                      0 unindexed files scanned.
                                                                                                                                                                      0 unindexed files recovered to lost and found.
    
    
    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
                                                                                                                                                                      49642 data files processed.
    CHKDSK is verifying Usn Journal...
                                                                                                                                                                      37896280 USN bytes processed.                                                 
    Usn Journal verification completed.
    
    
    Windows has scanned the file system and found no problems.
    No further action is required.
    
    
     249493503 KB total disk space.
     186460252 KB in 268892 files.
        167412 KB in 49643 indexes.
             0 KB in bad sectors.
        619759 KB in use by the system.
         65536 KB occupied by the log file.
      62246080 KB available on disk.
    
    
          4096 bytes in each allocation unit.
      62373375 total allocation units on disk.
      15561520 allocation units available on disk.
    
    
    C:\WINDOWS\system32>
    Steps 1 to 4 completed.

    edit: Also cleaned and reinstalled the geforce driver. The realtek driver has been updated. Winamp and Cinch are probably unrelated, cause the problem has occured many times without them, I've only been using them these last few days. I got rid of them anyway. The BIOS is up to date and has been for ages, asrock hasn't released anything new in years. No overclocking.

    I'll run memtest overnight before resorting to resetting the BIOS and report back.
    Last edited by Akkuron; 17 Jul 2017 at 19:55.
      My ComputerSystem Spec

  4.    18 Jul 2017 #4

    Memtest86+ results.
    Attachment 144531

    Think I've done everything except resetting the BIOS. I'm gonna keep using the PC for a bit and see if any new crashes occur.
      My ComputerSystem Spec


  5. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       18 Jul 2017 #5

    Looks fine.
    If you have any more bsod please update the zip or post a new one.
      My ComputerSystem Spec

  6.    19 Jul 2017 #6

    Check ALL disks:




    BSOD with multiple errors, random freezing and crashing Diagnostic Test BSOD with multiple errors, random freezing and crashing
     HDD TESTS

    Run HDTune to check health and scan for errors.



    Note   Note
    It may take some time, but look for signs of any errors or failure.

    You can also run a disk or health check using CrystalDiskInfo or chkdsk. Refer to the tutorial for details of how to do this.


    Take Screenshots of it and post it here.
      My ComputerSystem Spec


 

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