Windows 10: BSOD whilst running Bitdedfender Anti-Virus Full Scan Solved

  1.    16 Jul 2017 #1

    BSOD whilst running Bitdedfender Anti-Virus Full Scan


    Hi , Please can a BSOD expert view my file.
    My PC often crashes whilst am away from PC last time during an anti virus scan.
    On another ocassion whilst I was coping files from one partition to another.
    I would appreciate your help.
    Thanks
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,600
    Windows 10 Pro
       16 Jul 2017 #2

    Hi Yugmot,

    The 0x116 means that the display drivers were unable to recover from a timeout.
    However, the event log shows many issues with the hard drives. This may or may not be (indirectly) related to your problem.




    BSOD whilst running Bitdedfender Anti-Virus Full Scan Diagnostics Test BSOD whilst running Bitdedfender Anti-Virus Full Scan
     HDD TEST

    Note   Note
    Run the tests on all hard drives/partitions!


    Note   Note
    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.


    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums



    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver, you can use this tutorial for the installation part NVIDIA Drivers - Avoid Problems - Windows 7 Help Forums

    Code:
    0: kd> lmvm nvlddmkm
    Browse full module list
    start             end                 module name
    fffff801`629c0000 fffff801`6365d000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Browse all global symbols  functions  data
        Timestamp:        Mon Nov 14 10:42:35 2016 (5829870B)
        CheckSum:         00C548EE
        ImageSize:        00C9D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4


    Hard drive events:
    Attachment 144237
    Attachment 144238
    Attachment 144239
      My ComputersSystem Spec

  3.    25 Jul 2017 #3

    Thank you axe0,
    I will reinstall graphic drivers as you suggest. The PC in question is an old machine and is used for back up mainly.
    I know the Hard disks are old , I have decided to clone the Boot partition to a new SSD and copy the other files onto a new External hard drive before I loose data, then I may discard them.
    Thanks for your help.
      My ComputerSystem Spec


 

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