1.    15 Jul 2017 #1
    Join Date : Jul 2017
    Posts : 3
    Windows 10 Home

    BSOD Unwanted Store Exception 1 day after Clean Install


    Hello to all.

    I have a Dell Latitude E6410 which is an i5 processor with 4.00 GB ram and which is an NVIDIA NVS 3100M

    It's a little bit old - around 2 years. 2-3 weeks ago I had some BSOD problems, it started as one "Unwanted Store Exception". After that crash I was still able to use it for a few days but the next crash was a Critical Process Died BSOD and after that crash i was never able to boot up my computer in regular mode again so I troubleshooted from safe mode.

    In safe mode with networking, I ran TDSSkiller and Rkill with no threats detected. I then tried Malwarebytes and the scans would never finish as it would be interrupted and automatically restart into the normal mode and go to the perpetual critical process BSOD.

    I tried to restore it from safe mode however all my attempts lead to failure. In fact, every time I would click restore on my windows settings, the window would just automatically close.

    So I finally decided to do a clean install using rufus.

    The only problem during the reinstallation was that it got stuck in "getting ready" so I reinstalled again and this time it worked but on my first booting up, it asked me which windows to run, giving me identical choices (volume 2 or something like that i think)

    : After Clean Installl :

    Everything was working great on the day of the clean install and the next day until I put down the cover of my laptop for 30 minutes. When I came back, I saw the dreaded BSOD Unwanted Store Exception again so i'm panicking that it will eventually revert back to the critical process

    And here I thought that a fresh install would mean that I wouldn't have problems for at least a year.

    Side notes:

    1.) Does this mean that there's a hardware problem because a fresh windows problem apparently didn't fix the problem?
    2.) I'm using Avast! Free Antivirus but I haven't yet uninstalled Windows Defender (do i have to?)
    3.) Before the cleaninstall i already did all the command prompt things like sfc scannow and diskhealth things, with no results.

    Thank you all for your help
      My ComputerSystem Spec
  2.    15 Jul 2017 #2
    Join Date : Jun 2015
    Posts : 12,854
    Windows 10 Pro

    Hi nbalive2005,

    Your drive looks to be failing:
    Numberous events of the following
    Attachment 144009

    A few others
    Attachment 144010
    Attachment 144011

    Replace the hard drive a.s.a.p.
      My ComputersSystem Spec
  3.    15 Jul 2017 #3
    Join Date : Jul 2017
    Posts : 3
    Windows 10 Home
    Thread Starter

    Thanks for the reply.

    I'm currently doing a chksk scan and it seems to be stuck at 90%

    I'm wondering if there is another hard drive test that I could do before shelling out the money to get a new HD?

    EDIT: I'm also wondering why i'm only getting a problem (for now) when my computer goes on idle? (the BSOD has already happened 3 times in idle mode, and not yet during use)
      My ComputerSystem Spec
  4.    15 Jul 2017 #4
    Join Date : Jul 2017
    Posts : 3
    Windows 10 Home
    Thread Starter

    Hello I just finished the chkdsk, sfc scannow and disk health scans and these are the results.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.15063.0

    Image Version: 10.0.15063.0

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\Windows\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    172288 file records processed.
    File verification completed.
    4409 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    229770 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    28742 data files processed.
    CHKDSK is verifying Usn Journal...
    40644552 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    243633151 KB total disk space.
    26216240 KB in 131181 files.
    98820 KB in 28743 indexes.
    24 KB in bad sectors.
    287667 KB in use by the system.
    65536 KB occupied by the log file.
    217030400 KB available on disk.

    4096 bytes in each allocation unit.
    60908287 total allocation units on disk.
    54257600 allocation units available on disk.

    C:\Windows\system32>

    It seems like there are no problems on the HD. Should I still get a new HD?

    However my previous sfc / scannow from earlier today did have some results but i cannot find them anymore as my computer crashed before i could save them to my desktop (I went out for a break and found my computer in BSOD)
    Last edited by nbalive2005; 15 Jul 2017 at 09:00. Reason: FormatC:\Windows\system32>sfc /scannow Beginning system scan. This process will take some time. Beginning verification phase of system scan. Verification 100% complete. Windows Resource Protect
      My ComputerSystem Spec
  5.    15 Jul 2017 #5
    Join Date : Jun 2015
    Posts : 12,854
    Windows 10 Pro

    All hard drive tests except for the chkdsk, are evaluation tests to identify the status. Only chkdsk can actually perform actions.

    Chkdsk /scan isn't a good command to fix errors, run chkdsk /r instead.
      My ComputersSystem Spec
  6.    15 Jul 2017 #6
    Join Date : Apr 2017
    Posts : 8,618
    windows 10 professional version 1607 build 14393.969 64 bit

    Disk Concepts and Troubleshooting

    Please perform chkdsk /r as per axe0 and post the results into the thread:

    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials

    The bios in your computer: BIOS Version/Date Dell Inc. A05, 10/08/2010

    Check the dell web site entering your computer's serial or product number and operating system to see if this driver has been updated.

    When the chkdsk has completed run one of the SMART tests on your drive:

    CrystalDiskInfo - Software - Crystal Dew World: http://crystalmark.info/software/CrystalDiskMark/index-e.html

    Software - Crystal Dew World

    HD Tune: http://www.hdtune.com/Hard

    Disk Sentinel - HDD health and temperature monitoring: https://www.hdsentinel.com/

    When the SMART test has completed open the Microsoft snipping tool and make images of the results to post into the thread.

    Run Sea tools for windows on your drive using SMART, short and long generic tests:

    How to use SeaTools for Windowshttp://www.seagate.com/support/downloads/seatools/seatools-win-master/

    How to use SeaTools for Windows
      My ComputerSystem Spec
  7.    15 Jul 2017 #7
    Join Date : Jun 2015
    Posts : 12,854
    Windows 10 Pro

    @zbook, there is no need for hard drive tests. We know that the drive cannot be used for much longer.
    Even if the scan results were good, according to Windows it cannot be used for much longer.
      My ComputersSystem Spec

 


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