Windows 10: MEMORY_MANAGEMENT (Blue Screen) After 30-2hrs of using computer

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  1. Posts : 20,131
    windows 10 professional version 1607 build 14393.969 64 bit
       14 Jul 2017 #11

    Which antivirus programs have been used over the past few months?
    Which antivirus programs are currently being used?
    The debugging of the bsod indicate that the ESET software has malfunctioning drivers.
    Please use the control panel to uninstall the software.
    And then complete the un-installation using the ESET uninstall tool: Uninstall ESET manually using the ESET uninstaller toolESET Knowledgebase

    Please use Microsoft Windows defender during the troubleshooting process.

    If you can temporarily change the default language to English and post the DM log that would enable us to troubleshoot the logs.
    Language - Add, Remove, and Change in Windows 10 Windows 10 General Tips Tutorials
    Afterwards you could change the language back to your preferred langauge.

    Please run the administrative commands again from post#6

    BugCheck 1A, {41793, ffffc080df15fff8, 200, 1ff}Probably caused by : memory_corruption
    BugCheck 3B, {c0000005, fffff801a9a3d453, ffffad0150056430, 0}*** WARNING: Unable to verify timestamp for eamonm.sys*** ERROR: Module load completed but symbols could not be loaded for eamonm.sys*** WARNING: Unable to verify timestamp for em018_64.dll*** ERROR: Module load completed but symbols could not be loaded for em018_64.dllProbably caused by : memory_corruption
    ffffad01`50057d68  fffff80f`c7439a00Unable to load image \SystemRoot\system32\DRIVERS\ehdrv.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for ehdrv.sys*** ERROR: Module load completed but symbols could not be loaded for ehdrv.sys ehdrv+0x19a00

      My ComputerSystem Spec

  2.    14 Jul 2017 #12

    I only had this pc for about 2-3 days, and I used ESET the whole time. At the moment I am doing the dism /online /cleanup-image /restorehealth scan and it has bin stuck at 100% for the past 40 mins
      My ComputerSystem Spec

  3. Posts : 20,131
    windows 10 professional version 1607 build 14393.969 64 bit
       14 Jul 2017 #13

    There was/is corruption of the operating system.

    Create a restore point now.

    Create a backup image of the drive using Macrium: Macrium Software | Your image is everything

    Press control alt delete simultaneously to open task manager.

    When the task manager pop up appears view the menu bar and click on file.

    Then click on run new task.

    then type:
    shutdown /r

    This will reboot the computer.

    When the computer reboots:
    1) follow the steps above to uninstall ESET
    2) turn on windows defender
    3) open administrative command prompt and run again these commands:
    a) sfc /scannow
    b) dism /online /cleanup-image /checkhealth
    c) dism /online /cleanup-image /scanhealth
    d) dism /online /cleanup-image /restorehealth

    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
      My ComputerSystem Spec

  4. philc43's Avatar
    Posts : 3,561
    64bit Win 10 Pro ver 1803 Build 17134.285 and W10 Insider Build 18234
       15 Jul 2017 #14

    If this is a new computer I would take it back to where you bought it and get them to fix it or give you one that works. You should not be having this trouble on a new PC.
      My ComputersSystem Spec

  5.    17 Jul 2017 #15

    New computer without SSD? I say memory or hard disk ist deffective.
      My ComputerSystem Spec

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