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  1.    14 Jul 2017 #1
    Join Date : Jul 2017
    Posts : 15
    Win 10 64bit

    BSOD after fresh Win 10 install


    Was having various issues with BSOD's for a couple weeks previously, and it all seemed point to being driver related so I reinstalled Win 10 from scratch. After reinstalling, I am having new BSOD's seemingly at random with dxgmms2.sys. Would love to know what I managed to break windows again to cause so many issues.
      My ComputerSystem Spec
  2.    14 Jul 2017 #2
    Join Date : Apr 2017
    Posts : 8,584
    windows 10 professional version 1607 build 14393.969 64 bit

    Hi ThyMrMan ,

    Welcome to the BSOD forum.

    There was one minidump file and the misbehaving driver was the Nvidia graphics card driver.

    1) Make sure that there is no over clocking while troubleshooting.Sometimes there are problems in the bios that produce bsod.
    2) To ensure that there are no improper bios settings please reset the bios.
    Sometimes there can be failure to boot after resetting the bios.

    So please make sure your files are backed up.

    3) Please make a backup image with Macrium:
    Macrium Software | Macrium Reflect Free: Macrium Software | Your image is everything
    4) And please create a restore point.How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computers CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    Open administrative command prompt and type or copy and paste:


    1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)


    2) sfc /scannow


    3) dism /online /cleanup-image /restorehealth


    4) chkdsk /scan


    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread



    10) Uninstall all Nvidia drivers/softwareThe best way to do this is to uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from from the Asus website. When you do this enter the computer's serial or product number and operating system and view computer manufacturer approved drivers.
    In case there is not a suitable driver then use the Nvidia web site: NVIDIA
    When you do this be sure the "clean install" box is checked and only install the Graphics driver and the PhysX driver.Display Driver Uninstaller Download version 17.0.6.7: Official Display Driver Uninstaller DDU Download

    11) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials

    Code:
    Installation Failure: Windows failed to install the following update with error 0x80070103: NVIDIA - Display - 5/1/2017 12:00:00 AM - 22.21.13.8205.
    Code:
    Windows failed fast startup with error status 0xC00000D4.
    Code:
    BugCheck 1000007E, {ffffffffc0000005, fffff8011706af8a, ffffa380c0499758, ffffa380c0498fa0}*** WARNING: Unable to verify checksum for win32k.sysProbably caused by : memory_corruption
    Code:
    ffffa380`c0498988  fffff801`1b60709bUnable to load image \SystemRoot\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2386fda73b467ac8\nvlddmkm.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for nvlddmkm.sys*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys nvlddmkm+0x12709b
    nvlddmkm.sys nVidia Video drivers http://www.nvidia.com/Download/index.aspx
    Get from OEM for laptops


    Code:
    7/13/2017 6:32 AM    Application Hang    The program NVIDIA GeForce Experience.exe version 58.3029.1609.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
     Process ID: 23b0
     Start Time: 01d2fba07bc1d083
     Termination Time: 4294967295
     Application Path: C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe
     Report Id: 0a75fef2-07ab-4f6d-823e-cace066ac829
     Faulting package full name: 
     Faulting package-relative application ID:
    Last edited by zbook; 14 Jul 2017 at 12:04.
      My ComputerSystem Spec
  3.    14 Jul 2017 #3
    Join Date : Jul 2017
    Posts : 15
    Win 10 64bit
    Thread Starter

    Windows 10 Version 1703 (OS Build 15063.483)

    Microsoft Windows [Version 10.0.15063](c) 2017 Microsoft Corporation. All rights reserved.C:\Windows\system32>winverC:\Windows\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\Windows\system32>dism /online/cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.15063.0Error: 87The online/cleanup-image option is unknown.For more information, refer to the help by running DISM.exe /?.The DISM log file can be found at C:\Windows\Logs\DISM\dism.logC:\Windows\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.15063.0Image Version: 10.0.15063.0[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\Windows\system32>chkdsk /scanThe type of the file system is NTFS.Stage 1: Examining basic file system structure ... 269056 file records processed.File verification completed. 5292 large file records processed. 0 bad file records processed.Stage 2: Examining file name linkage ... 330420 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found.Stage 3: Examining security descriptors ...Security descriptor verification completed. 30683 data files processed.CHKDSK is verifying Usn Journal... 35231896 USN bytes processed.Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required. 999623679 KB total disk space. 139577508 KB in 210459 files. 128548 KB in 30684 indexes. 0 KB in bad sectors. 402499 KB in use by the system. 65536 KB occupied by the log file. 859515124 KB available on disk. 4096 bytes in each allocation unit. 249905919 total allocation units on disk. 214878781 allocation units available on disk.C:\Windows\system32>

    Sorry, I don't know how to make the paste from CMD to be better structured.

    edit:I have completed all the steps, guess I will just wait and see if anything changes.
      My ComputerSystem Spec
  4.    14 Jul 2017 #4
    Join Date : Jun 2015
    Posts : 12,854
    Windows 10 Pro

    Hi ThyMrMan,

    Use the button in the editor, marked below, to keep the format
    - click the button
    - paste the output
    Attachment 143943
      My ComputersSystem Spec
  5.    15 Jul 2017 #5
    Join Date : Jul 2017
    Posts : 15
    Win 10 64bit
    Thread Starter

    After doing everything in the second post, and not having any issues. I decided to run the verifier program, and had a near immediate crash.
    At this moment the bios is at default settings with the xmp profile enabled. No other overclocking or changes to the bios have been done.
      My ComputerSystem Spec
  6.    15 Jul 2017 #6
    Join Date : Jun 2015
    Posts : 12,854
    Windows 10 Pro

    Check if Logitech has software/driver updates, else reinstall it.
    Code:
    2: kd> lmvm LGBusEnum
    Browse full module list
    start             end                 module name
    fffff806`b60c0000 fffff806`b60c4e00   LGBusEnum T (no symbols)           
        Loaded symbol image file: LGBusEnum.sys
        Image path: \SystemRoot\system32\drivers\LGBusEnum.sys
        Image name: LGBusEnum.sys
        Browse all global symbols  functions  data
        Timestamp:        Mon Jun 13 20:47:08 2016 (575EFFAC)
        CheckSum:         00012B72
        ImageSize:        00004E00
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec
  7.    15 Jul 2017 #7
    Join Date : Jul 2017
    Posts : 15
    Win 10 64bit
    Thread Starter

    I went ahead and uninstalled and then reinstalled the Logitech software and ran verifier, got another BSOD.
      My ComputerSystem Spec
  8.    15 Jul 2017 #8
    Join Date : Apr 2017
    Posts : 8,584
    windows 10 professional version 1607 build 14393.969 64 bit

    The windows driver veririer dump displays 2 misbehaving drivers:
    iaStorA.sys
    LGBusEnum.sys

    Can you find another keyboard to use during the troubleshooting?

    Perform the following steps:
    1) find a replacement driver for LGBusEnum.sys using: the Asus web site (using the computers serial or product number and the operating system). If there is not a suitable computer manufacturer approved driver then use: Logitech Support + Downloads
    2) download the driver to the desktop
    3) using device manger uninstall: LGBusEnum.sys
    4) using files explorer search for: LGBusEnum.sys to make sure that it has been uninstalled
    5) reinstall LGBusEnum.sys using the link on the desktop
    6) on the Asus web site look for Intel rapid storage technology and download the application to the desktop. If a computer manufacturer approved driver is not found then use: Downloads for Intel® Rapid Storage Technology (Intel® RST)
    7) using control panel uninstall Intel rapid storage technology
    8) reinstall Install Intel rapid storage technology with the link on the desktop
    9) rerun windows driver verifier and post any new dump files with an updated zip: BSOD - Posting Instructions - Windows 10 Forums





    Code:
    iaStorA      iaStorA                iaStorA                Kernel        Boot       Running    OK         TRUE        FALSE        4,096             1,318,912   0          4/10/2017 9:06:24 AM   C:\Windows\system32\drivers\iaStorA.sys          4,096
    Code:
    LGBusEnum    Logitech Gaming VirtuaLogitech Gaming Virtua Kernel        Manual     Running    OK         TRUE        FALSE        5,248             7,552       0          6/13/2016 2:47:08 PM   C:\Windows\system32\drivers\LGBusEnum.sys        1,664
    Code:
    ffffc100`c9de7688  fffff806`e86d5433Unable to load image \SystemRoot\System32\Drivers\dump_iaStorA.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for dump_iaStorA.sys*** ERROR: Module load completed but symbols could not be loaded for dump_iaStorA.sys dump_iaStorA+0xd5433
    iaStorA.sys Intel RST (Rapid Storage Technology) driver http://downloadcenter.intel.com/Default.aspx XP


    Code:
    ffffc100`c9de8f78  fffff806`eaec01f0Unable to load image \SystemRoot\system32\drivers\LGBusEnum.sys, Win32 error 0n2*** ERROR: Module load completed but symbols could not be loaded for LGBusEnum.sys LGBusEnum+0x1f0

    Code:
    ffffc100`c9de9780  fffff806`e69098a5Unable to load image \SystemRoot\System32\drivers\iaStorA.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for iaStorA.sys*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys iaStorA+0xb98a5
    Code:
    ffffb301`e99df008  fffff806`b28410aeUnable to load image \SystemRoot\System32\Drivers\dump_iaStorA.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for dump_iaStorA.sys*** ERROR: Module load completed but symbols could not be loaded for dump_iaStorA.sys dump_iaStorA+0xc10ae
    iaStorA.sys Intel RST (Rapid Storage Technology) driver http://downloadcenter.intel.com/Default.aspx XP


    Code:
    ffffb301`e99df9a0  fffff806`b60c05d8Unable to load image \SystemRoot\system32\drivers\LGBusEnum.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for LGBusEnum.sys*** ERROR: Module load completed but symbols could not be loaded for LGBusEnum.sys LGBusEnum+0x5d8
      My ComputerSystem Spec
  9.    15 Jul 2017 #9
    Join Date : Jun 2015
    Posts : 12,854
    Windows 10 Pro

    @zbook, dump_iastora.sys is NOT the same as iastora.sys. I believe I explained this in a previous post.
      My ComputersSystem Spec
  10.    15 Jul 2017 #10
    Join Date : Jul 2017
    Posts : 15
    Win 10 64bit
    Thread Starter

    I have uninstalled the Logitech software completely, and started running verifier again. Thus far I haven't had any issues, if things keep going well I will try to install a different version of the software and see if there is any improvement.
      My ComputerSystem Spec

 
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