At the start of this month i've been getting a few bsod's while doing some casual things, the last one happened while i was shutting down, i'm struggling to find what is causing this but i'm pretty sure that this is driver related, i've sent to the technician a few days ago for hardware testing (ram, gpu, cpu, hdd, ssd) and they said that everything is fine.
Please change the default language to English and re-post the zip so that we can troubleshoot the logs:
Language - Add, Remove, and Change in Windows 10 Windows 10 General Tips Tutorials
BSOD - Posting Instructions - Windows 10 Forums
Here is the new one in english language
Hi Shirubidu.
Welcome to the BSOD forum.
Open administrative command prompt and type or copy and paste:
1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread
5) Using device manager expand mice and other pointing devices > identify Razur Rzudd engine driver > right click uninstall
reinstall: Razer Support
Code:BugCheck 19, {d, ffffbb09f75d4a00, a00a65fce517743, a00a65fce517742}*** WARNING: Unable to verify checksum for win32k.sysProbably caused by : memory_corruptionCode:fffff801`aafccbd8 fffff807`0ff5af9dUnable to load image \SystemRoot\System32\drivers\rzudd.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for rzudd.sys*** ERROR: Module load completed but symbols could not be loaded for rzudd.sys rzudd+0xaf9dCode:rzudd Razer Mouse Driver Razer Mouse Driver Kernel Manual Running OK TRUE FALSE 0 167.936 0 26-10-2016 09:12:19 C:\WINDOWS\system32\drivers\rzudd.sysCode:13-07-2017 18:56 Application Error Nome da aplicação com falha: RzSynapse.exe, versão: 2.20.17.413, carimbo de data/hora: 0x58eee157 Nome do módulo com falha: RazerConfigNative.dll, versão: 2.58.530.5, carimbo de data/hora: 0x5922b630 Código de exceção: 0xc0000409 Desvio de falha: 0x000c6be6 ID do processo com falha: 0x2b50 Hora de início da aplicação com falha: 0x01d2fbce07ae13ca Caminho da aplicação com falha: C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe Caminho do módulo com falha: C:\ProgramData\Razer\Synapse\Devices\RazerConfigNative.dll ID do Relatório: 17f2d18c-2beb-42b1-ade6-dd1adb44f072 Nome completo do pacote com falha: ID da aplicação relativa ao pacote com falha:Code:7/13/2017 6:56 PM Application Error Faulting application name: RzSynapse.exe, version: 2.20.17.413, time stamp: 0x58eee157 Faulting module name: RazerConfigNative.dll, version: 2.58.530.5, time stamp: 0x5922b630 Exception code: 0xc0000409 Fault offset: 0x000c6be6 Faulting process id: 0x2b50 Faulting application start time: 0x01d2fbce07ae13ca Faulting application path: C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe Faulting module path: C:\ProgramData\Razer\Synapse\Devices\RazerConfigNative.dll Report Id: 17f2d18c-2beb-42b1-ade6-dd1adb44f072 Faulting package full name: Faulting package-relative application ID:
Code:+++ WER3 +++:Fault bucket 116390157553, type 5Event Name: BEXResponse: Não disponívelCab Id: 0Problem signature:P1: RzSynapse.exeP2: 2.20.17.413P3: 58eee157P4: RazerConfigNative.dllP5: 2.58.530.5P6: 5922b630P7: 000c6be6P8: c0000409P9: 00000000P10:
rzudd.sys Razer Rzudd Engine Driver http://www.razersupport.com/index.ph...nloads&_a=view
Code:BugCheck D1, {1b6, 2, 1, fffff80cf8e3593c}Probably caused by : afd.sys ( afd!AfdCompletePollIrp+70 )Code:BugCheck 3B, {c0000005, ffff8b44b3fb6eb0, ffffa900ef004000, 0}*** WARNING: Unable to verify checksum for win32k.sysProbably caused by : memory_corruption
Thanks for the quick answer zbook,
OS Version:Microsoft Windows Version 1703 (OS Build 15063.483)
Here is the results from the command prompt:
I've unistalled the rzudd driver and re-installed razer support.Code:Microsoft Windows [Version 10.0.15063] (c) 2017 Microsoft Corporation. All rights reserved. C:\WINDOWS\system32>winver C:\WINDOWS\system32>sfc /scannow Beginning system scan. This process will take some time. Beginning verification phase of system scan. Verification 100% complete. Windows Resource Protection did not find any integrity violations. C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth Deployment Image Servicing and Management tool Version: 10.0.15063.0 Image Version: 10.0.15063.0 [==========================100.0%==========================] The restore operation completed successfully. The operation completed successfully. C:\WINDOWS\system32>chkdsk /scan The type of the file system is NTFS. Stage 1: Examining basic file system structure ... 498944 file records processed. File verification completed. 32784 large file records processed. 0 bad file records processed. Stage 2: Examining file name linkage ... 631438 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found. Stage 3: Examining security descriptors ... Security descriptor verification completed. 66248 data files processed. CHKDSK is verifying Usn Journal... 36442640 USN bytes processed. Usn Journal verification completed. Windows has scanned the file system and found no problems. No further action is required. 243633151 KB total disk space. 71051212 KB in 184040 files. 127040 KB in 66249 indexes. 0 KB in bad sectors. 623339 KB in use by the system. 65536 KB occupied by the log file. 171831560 KB available on disk. 4096 bytes in each allocation unit. 60908287 total allocation units on disk. 42957890 allocation units available on disk.
Got a new bsod, the file is attached below.
Edit: actually my Nvidia Experience updated today, but didn't updated the graphics driver yet, could that cause the issue?
The logs are in a foreign language. Please change the default language to English so that the logs can be troubleshooted.
Language - Add, Remove, and Change in Windows 10 Windows 10 General Tips Tutorials
BSOD - Posting Instructions - Windows 10 Forums
Run memtest86+ version 5.01 for at least 8 passes.
This may take hours so plan to run it overnight.
Memtest86+ - Advanced Memory Diagnostic Tool
Memory problems. - Microsoft Community
When Memtest86+ has completed 8 or more passes make an image of the results to post into the thread.
MemTest86+ - Test RAM Windows 10 BSOD Tutorials
We're looking for zero errors here. Even a single error will indicate RAM failure.
Make a photo of the result and post it.
Addition:
If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
If errors show up and you see them a lot later, no problem, the errors don't affect the test.
Code:BugCheck 3B, {c0000005, fffff803a400268c, ffff808081ceed70, 0}Probably caused by : memory_corruption
Sending the logs in english in the attachment below.
The thing is: i've been having this problem for quite some time and i already did memtest runs to see if there's any problem, all the tests had 8 passes (testing all the 16GB | aproximately: 12+ hours each test) and the last one was 1 month ago as well with a full Operative System repair.
This last bsod happened when i clicked the shutdown button, i don't know if this is relevant or not.
Do i really need to do this test again?
The debugging is indicating possible memory problem. The memtest86+ will be useful as problems happen over time and it will be helpful to have a fresh test/image in the thread to confirm that we have ruled in / ruled out memory problems.
Please make sure that you only use the Memtest86+ software:
Memtest86+ - Advanced Memory Diagnostic Tool
When Memtest86+ has completed 8 or more passes use a camera to take a picture and post the image into the thread.
Code:BugCheck 3B, {c0000005, fffff803a400268c, ffff808081ceed70, 0} Probably caused by : memory_corruption
If the image with 8 or more passes displays no errors the next step will be windows driver verifier. Please read these links so that you are up to date on how to use the software:
Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
Enable and Disable Driver Verifier in Windows 10 Windows 10 Performance Maintenance Tutorials
Sorry for the late reply zbook but i've ran into a couple of trouble since i was on my vacation
I told my brother to take a screenshot of the memtest but he forgot, but he said that there wasn't any red errors on the screen after the 8 passes
So after that i just skipped to the driver verifier, which gave me bsod with mbfilt64.sys that took me to the Realtek Audio Driver, so i just removed the driver and i'm keeping the Generic Windows 10 one, i've seen a lot of people complaining about the realtek driver.
And today i got another bsod: KMODE_EXCEPTION_NOT_HANDLED (ndu.sys)
These bsod's are so frustrating, sorry to bother with all of this
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