1.    11 Jul 2017 #1
    Join Date : Apr 2017
    Posts : 30
    Windows 10

    BSOD Bad Pool Error. Please help me pinpoint the culprit driver.


    Hello all,

    I'm getting the BSOD bad pool error. I am 99.9% sure the problem is with a driver but I am unable to figure out which one on my own.

    Attached is my DM Log. I appreciate any and all help. Thank you all for your efforts.

    Sincerely,

    Frank

    PS - How does one delete no longer needed files from the file upload manager?
      My ComputerSystem Spec
  2.    11 Jul 2017 #2
    Join Date : Apr 2017
    Posts : 30
    Windows 10
    Thread Starter

    Oops, sorry. This is a Dell XPS 8500, stock motherboard, I7 CPU, 16gb ram, SSD Hard Drive. Not overheating, memory is good.
      My ComputerSystem Spec
  3.    12 Jul 2017 #3
    Join Date : Apr 2017
    Posts : 8,634
    windows 10 professional version 1607 build 14393.969 64 bit

    Code:
    The system failed to flush data to the transaction log. Corruption may occur in VolumeId: H:, DeviceName: \Device\HarddiskVolume34.(A device which does not exist was specified.)
    Code:
    The system failed to flush data to the transaction log. Corruption may occur in VolumeId: H:, DeviceName: \Device\HarddiskVolume37.(A device which does not exist was specified.)
    Code:
    The system failed to flush data to the transaction log. Corruption may occur in VolumeId: H:, DeviceName: \Device\HarddiskVolume48.(A device which does not exist was specified.)
    Code:
    An error was detected on device \Device\Harddisk5\DR27 during a paging operation.
    Code:
    BugCheck C2, {7, 206c644d, 40d000d, ffffca8bbdb61ab0}*** WARNING: Unable to verify timestamp for A6100.sys
    Code:
    A6100        NETGEAR A6100 WiFi Ada NETGEAR A6100 WiFi Ada Kernel        Manual     Running    OK         TRUE        FALSE        4,096             2,674,688   0          Thursday, December 10, C:\WINDOWS\system32\drivers\A6100.sys            4,096

    Code:
    BugCheck 133, {0, 501, 500, 0}*** WARNING: Unable to verify timestamp for rtwlanu.sys*** ERROR: Module load completed but symbols could not be loaded for rtwlanu.sysProbably caused by : rtwlanu.sys ( rtwlanu+2a7b5a )
    Code:
    RtlWlanu     Realtek Wireless LAN 8 Realtek Wireless LAN 8 Kernel        Manual     Stopped    OK         FALSE       FALSE        4,096             2,240,512   0          Thursday, September 29 C:\WINDOWS\system32\drivers\rtwlanu.sys          4,096
    rtwlanu.sys Realtek RTLxxxxx Wireless USB 2.0 Adapter
    Used by different manufacturer's
    http://www.realtek.com.tw/downloads/

    Code:
    BugCheck 9F, {4, 12c, ffff9487f2e81040, ffffd48146c79980}Implicit thread is now ffff9487`f2e81040Probably caused by : UsbHub3.sys
    Code:
    ffffd481`51fb1f28  fffff807`f5cf3297Unable to load image \SystemRoot\system32\DRIVERS\file_protector.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for file_protector.sys*** ERROR: Module load completed but symbols could not be loaded for file_protector.sys file_protector+0x33297


    Code:
    file_protect Acronis File Protector Acronis File Protector File System   Auto       Running    OK         TRUE        FALSE        0                 401,408     0          Saturday, March 25, 20 C:\WINDOWS\system32\DRIVERS\file_protector.sys   8,192



    Open administrative command prompt and type or copy and paste:


    1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)


    2) sfc /scannow


    3) dism /online /cleanup-image /restorehealth


    4) chkdsk /scan


    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread


    5) perform windows updates and post any failed KB# with error code

    6) Make sure that there is no over clocking while troubleshooting.

    Sometimes there are problems in the bios that produce bsod.

    The bios in your computer: BIOS Version/Date Dell Inc. A12, Wednesday, August 28, 2013


    Please check to see if this is the most up to date version.


    To ensure that there are no improper bios settings please reset the bios.


    Sometimes there can be failure to boot after resetting the bios.

    So please make sure your files are backed up.

    Please make a backup image with Macrium:

    Macrium Software | Macrium Reflect Free: Macrium Software | Macrium Reflect Free


    And please create a restore point.


    How to Clear Your Computers CMOS to Reset BIOS Settings:


    How to Clear Your Computers CMOS to Reset BIOS Settings


    3 Ways to Reset Your BIOS - wikiHow:


    3 Ways to Reset Your BIOS - wikiHow

    7) connect your computer to ethernet using cat5e and disconnect wireless or download the drivers first to the desktop before turning off wireless:

    8) Open device manager > expand > network adapters > identify Realtek Wireless LAN 8 with driver: rtwlanu.sys

    9) uninstall rtwlanu.sys and reinstall by view the dell web site > enter your computer's serial or product number and operating system.

    10) uninstall: NETGEAR A6100 WiFi with driver:A6100.sys
    install new driver from the dell web site or download | Support | NETGEAR

    10) uninstall: Acronis File Protector File System with driver: protector.sys and install: from the Dell web site or from: Customer Service & Support - Acronis

    11) run one of the SMART tests on your drives:
    CrystalDiskInfo - Software - Crystal Dew World: CrystalDiskMark - Software - Crystal Dew World
    Software - Crystal Dew World
    HD Tune: http://www.hdtune.com/
    Hard Disk Sentinel - HDD health and temperature monitoring: Hard Disk Sentinel - HDD health and temperature monitoring


    When the SMART test has completed open the Microsoft snipping tool and make images of the results to post into the thread.

    12) Run memtest86+ version 5.01 for at least 8 runs.
    This may take many hours so plan to run it overnight.Memtest86+ - Advanced Memory Diagnostic Tool
    When Memtest86+ has completed 8 or more runs make an image of the results to post into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM Windows 10 BSOD Tutorials
      My ComputerSystem Spec
  4.    12 Jul 2017 #4
    Join Date : Jan 2017
    Karlsruhe
    Posts : 729
    Windows 10 Pro

    A6100.sys should be the main problem. The Netgear device is the cause for the bluescreens.

    See here:
    A6100 Blue Screen SYSTEM_THREAD_EXCEPTION_NOT_HAND... - NETGEAR Communities
    A6100 on Windows 10 - Page 2 - NETGEAR Communities

    @zbook
    I ask you here for a very last time the users do not mess with things which obviously have nothing to do with the system crashes.

    In the last 10 bsod dumps, only the driver for the Netgear device is displayed.

    Please consider your analysis strategy.
      My ComputerSystem Spec
  5.    12 Jul 2017 #5
    Join Date : Apr 2017
    Posts : 8,634
    windows 10 professional version 1607 build 14393.969 64 bit

    When you ignore the dumps are you doing it by count or by date or some other method?

    With just a one week parameter there were three different drivers producing bsod.
      My ComputerSystem Spec
  6.    12 Jul 2017 #6
    Join Date : Jan 2017
    Karlsruhe
    Posts : 729
    Windows 10 Pro

    Quote Originally Posted by zbook View Post
    When you ignore the dumps are you doing it by count or by date or some other method?


    With just a one week parameter there were three different drivers producing bsod.
    I only take the last five dumps by date. After I have read thousands of threads in this forum, the number five has proven itself very well with the bsod analysts. Five bluescreens dumps can be deduced very well from where the problem could come that certain causes are always repeated and thus are visible. In this case, the netgear driver "emerges as the only driver" in the last five dumps. This tells me that the focus on this driver or the corresponding device (which uses the driver) should be placed. If the user replaces the driver with another version and/or the device had a problem, further bsods should be awaited to start another analysis.

    The only exception, if the last five bsod dumps do not produce any results at all, I also look at the older ones or ask for a MEMORY.DMP.
      My ComputerSystem Spec
  7.    12 Jul 2017 #7
    Join Date : Apr 2017
    Posts : 30
    Windows 10
    Thread Starter

    Great, thank you for responding so fast I appreciate it. Sorry I didn't write back sooner. I was sleeping and after that I had work. I'll let you know if the problem goes away and close this out if it does. I should know by late tonight. Thanks!!!!
      My ComputerSystem Spec
  8.    12 Jul 2017 #8
    Join Date : Apr 2017
    Posts : 30
    Windows 10
    Thread Starter

    Thanks to both of you. I uninstalled everything Netgear. After that I installed just the newest driver and all is great. On the DSLreports speed test I'm getting over 9000 kB/s downstream. No more BSOD.
      My ComputerSystem Spec
  9.    13 Jul 2017 #9
    Join Date : Jan 2017
    Karlsruhe
    Posts : 729
    Windows 10 Pro

    Glad to hear that your problem is now fixed. Let us know if there are any other problems.
      My ComputerSystem Spec

 


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