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  1.    09 Jul 2017 #1
    Join Date : Jul 2017
    Posts : 4
    Windows 10 x64

    BSOD caused by USB (?)


    Hello all.Long Story Short:About 2 weeks ago lightning hit really close to my house, a spark went off in the PC and upon restart I found out that my Ethernet port and the network card weren't working anymore.So I bought a USB 3.0 Ethernet Adapter to use my ethernet cable again.I plugged in the adapter and after starting a download (so the adapter was under "heavy load" for like 5 mins) the USB 3.0 port stopped working and the yellow triangle with the exclamation mark popped up near it in the device manager.When I went and pressed "Scan for Hardware Changes" bam! BSOD.I tried multiple times again and it always happens in the same circustances, heavy load, USB 3.0 stops working, if I try to interact with it from device manager, BSOD.So logically I tried to use the USB 2.0 ports instead, since it's compatible with those aswell.Again, if under heavy load, the device stops working, but this time it's not the port, it's just the device, and unplugging it and plugging it back in makes it work again.To verify even further, I tried using another USB adapter, a wireless one. Using it and making it go under load in the 2.0 made the ports not recognize the device anymore (Yes, all of them).
    In the 3.0 it replicated the same thing as with the Ethernet one, yellow triangle in device manager and BSOD if I try to interact with it.

    I tried updating all drivers for these devices, rolling back to previous ones etc. but to no avail, I really don't know where to bash my head in anymore.

    Could this be caused by a damaged PSU/Motherboard after the lightning hit?
    Or is it totally something else?
    At first I thought it could've been the ethernet adapter, but seeing how the same problem happens with the other one too, I really don't know anymore.

    I also noticed that when I view the BSOD info in BlueScreenView there's no entry for the Bug Check String.

    Attachment 143285

    Sorry for the long post, but I tried to give as much info as possible to identify the problem, thanks to everyone who's gonna offer help!
    Last edited by Rugachan; 09 Jul 2017 at 21:03.
      My ComputerSystem Spec
  2.    09 Jul 2017 #2
    Join Date : Apr 2017
    Posts : 8,665
    windows 10 professional version 1607 build 14393.969 64 bit

    The event log is in a foreign language. Please modify the default language to English and re-post the zip files so we can troubleshoot them.
    Language - Add, Remove, and Change in Windows 10 Windows 10 General Tips Tutorials
      My ComputerSystem Spec
  3.    09 Jul 2017 #3
    Join Date : Jul 2017
    Posts : 4
    Windows 10 x64
    Thread Starter

    Ugh, terribly sorry about that, here you go, should be fine now.

    Attachment 143286
      My ComputerSystem Spec
  4.    09 Jul 2017 #4
    Join Date : Apr 2017
    Posts : 8,665
    windows 10 professional version 1607 build 14393.969 64 bit

    Code:
    BugCheck 124, {0, ffffd30bd644b8f8, 0, 0}
    
    
    Probably caused by : AuthenticAMD

    Code:
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffd30bd644b8f8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

    Code:
    The system failed to flush data to the transaction log. Corruption may occur in VolumeId: G:, DeviceName: \Device\HarddiskVolume5.
    (A device which does not exist was specified.)
    Code:
    Crash dump initialization failed!

    Code:
    The system failed to flush data to the transaction log. Corruption may occur in VolumeId: G:, DeviceName: \Device\HarddiskVolume5.

    Code:
    {Delayed Write Failed} Windows was unable to save all the data for the file \Device\HarddiskVolume5\Games\steamapps\downl .. inematics\videos\golden_path\outro\OUT_050.vib. The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere.

    Code:
    An error was detected on device \Device\Harddisk3\DR3 during a paging operation.
    Open administrative command prompt and type or copy and paste:


    1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)


    2) sfc /scannow


    3) dism /online /cleanup-image /restorehealth


    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread


    4) chkdsk /x /f /r (this may take many hours to run so plan to run overnight)
    Please find the report in eventvwr and post into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials


    5) perform windows updates and post any failed KB# with error code.

    Make sure that there is no over clocking while troubleshooting.


    Sometimes there are problems in the bios that produce bsod.


    The bios in your computer: BIOS Version/Date Award Software International, Inc. FA, 4/23/2013


    Please check to see if this is the most up to date version.


    To ensure that there are no improper bios settings please reset the bios.


    Sometimes there can be failure to boot after resetting the bios.


    So please make sure your files are backed up.


    Please make a backup image with Macrium:

    Macrium Software | Macrium Reflect Free: Macrium Software | Macrium Reflect Free


    And please create a restore point.




    How to Clear Your Computers CMOS to Reset BIOS Settings:


    How to Clear Your Computers CMOS to Reset BIOS Settings


    3 Ways to Reset Your BIOS - wikiHow:


    3 Ways to Reset Your BIOS - wikiHow




    When testing for WHEA hardware errors we need to systematically check CPU, GPU, memory and drive.




    Once the bios is reset and there is no overclocking:


    Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:


    Speccy - Free Download - Piriform: Speccy - System Information - Free Download


    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID


    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer


    1) download and install the Intel Processor Diagnostic Tool


    When the test completes please use the Microsoft snipping tool to post an image into the thread.


    Download Intel® Processor Diagnostic Tool: Download Intel® Processor Diagnostic Tool
    The Intel® Processor Diagnostic Tool: The Intel® Processor Diagnostic Tool








    2) Run Prime95 - Stress Test Your CPU


    Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials


    Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials


    Please use the Microsoft snipping tool to post images into the thread.




    3) Run memtest86+ version 5.01 for at least 8 runs.


    This may take hours so plan to run it overnight.


    Memtest86+ - Advanced Memory Diagnostic Tool


    Memory problems. - Microsoft Community

    MemTest86+ - Test RAM Windows 10 BSOD Tutorials


    When Memtest86+ has completed 8 or more runs make an image of the results to post into the thread.


    4) Run HD Sentinel:


    Hard Disk Sentinel - HDD health and temperature monitoring


    When it has completed please use the Microsoft snipping to make an image and post into the thread.




    5) Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials


    Please make note of the importance of temperature monitoring and aborting the test in the GPU link.


    FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials: FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials


    All of these test should be done with the bios reset and no over clocking.


    For each of the above tests please record maximum temperatures.


    And please make sure that you use the Microsoft snipping tool to post images of each into the thread.
    Last edited by zbook; 09 Jul 2017 at 21:35.
      My ComputerSystem Spec
  5.    09 Jul 2017 #5
    Join Date : Apr 2017
    Posts : 8,665
    windows 10 professional version 1607 build 14393.969 64 bit

    The above post was updated after viewing the event log.
      My ComputerSystem Spec
  6.    09 Jul 2017 #6
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,343
    Windows 10 Pro X64 16299.19

    Also, the
    Code:
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffd802f9b508f8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    Code:
    0: kd> !errrec ffffd802f9b508f8
    ===============================================================================
    Common Platform Error Record @ ffffd802f9b508f8
    -------------------------------------------------------------------------------
    Record Id     : 01d2f90294b22510
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 7/9/2017 22:27:44 (UTC)
    Flags         : 0x00000002 PreviousError
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffd802f9b50978
    Section       @ ffffd802f9b50a50
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : BUS error
    Operation     : Generic
    Flags         : 0x00
    Level         : 3
    CPU Version   : 0x0000000000600f20
    Processor ID  : 0x0000000000000000
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffd802f9b509c0
    Section       @ ffffd802f9b50b10
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : 20 0f 60 00 00 08 06 00 - 0b 32 98 3e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffffd802f9b50b10
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffd802f9b50a08
    Section       @ ffffd802f9b50b90
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)
      Status      : 0xfe00000000070f0f
      Address     : 0x00000000e0200000
      Misc.       : 0xc00a0fff01000000
    shows a possible problem with processor 0, Are you over clocking? Are the voltages correct.

    Here is a similar problem from a Windows 8.1 system with an AMD processor: http://www.tomshardware.com/answers/...s-64bytes.html
      My ComputersSystem Spec
  7.    10 Jul 2017 #7
    Join Date : Jan 2017
    Karlsruhe
    Posts : 730
    Windows 10 Pro

    tasklist.txt

    Line 29
      My ComputerSystem Spec
  8.    10 Jul 2017 #8
    Join Date : Jul 2017
    Posts : 4
    Windows 10 x64
    Thread Starter

    Winver: Version 1703 (OS Build 15063.413)

    sfc and dism:

    Microsoft Windows [Version 10.0.15063](c) 2017 Microsoft Corporation. All rights reserved.C:\Windows\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\Windows\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.15063.0Image Version: 10.0.15063.0[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\Windows\system32>

    Windows Update: Says that I'm up to date.

    Pretty sure that I never did any overclocking, resetted the BIOS settings aswell anyways.

    Gonna run the rest of the tests tonight when I get back home, thanks for the help and the patience.

    Also, why the Intel Processor Diag Tool if my processor is AMD?
      My ComputerSystem Spec
  9.    10 Jul 2017 #9
    Join Date : Apr 2017
    Posts : 8,665
    windows 10 professional version 1607 build 14393.969 64 bit

    For WHEA error hardware testing you will run:
    CPU: Prime95;
    GPU: Furmark;
    Drive: HD Sentinel;
    Memory: Memtest86+ version 5.01
    Temperature monitoring: Speecy, HW monitor, or Speed fan
      My ComputerSystem Spec
  10.    11 Jul 2017 #10
    Join Date : Jul 2017
    Posts : 4
    Windows 10 x64
    Thread Starter

    Sorry for the late answer but after resetting the BIOS settings I had no more errors, tried to put both the ethernet and wifi adapter under heavy load and they both returned no errors for almost the whole day, which is kinda weird since I didn't fiddle with any BIOS setting in the first place.

    I'll keep it monitored for a bit more and mark this as solved if nothing pops up, thanks for the help!
      My ComputerSystem Spec

 
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