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#1
BSODs at random times (no particular program used)
Hello there,
On June 3rd, 2017 my Dell XPS got its first BSOD and I didn't think much of it due to the fact that the BSOD was so fast that I couldn't even catch what the particular error was. Unfortunately it has occured 11 more times since that day and the Windows 10 troubleshooters find no errors or etc.
*Each time the error occured I was either in the room not touching the computer and I saw it flash the BSOD or I was using a different program or just browsing the internet (chrome, itunes, microsoft excel, and etc).*
I then did some searching online and found that I could get some more potential information in the "event viewer" feature in Windows 10, which listed "Event 41, Kernel-Power, Task Category (63)". I then contacted Windows Support which first asked me if I was on a computer that was taken from Windows 8 to Windows 10, which I informed them no and that my computer started with Windows 10. After they did some searching based on what I told them I was informed my error was due to display drivers. So was told I needed to uninstall both of them and restart my computer and my problem would be fixed.
Unfortunately that didn't fix my issue, so they told me that the issue would be my power supply... since it wasn't plugged into the power supply when the error occurred that also was incorrect. They had me change a few settings in the power management settings and was told to observe over the weekend. However I just go the error again so I thought I would post here in case someone else might have any thoughts or etc.
Some other information would be that under "Event Viewer" I could click on the tab for details and this was what was listed below.
BugcheckCode 340
BugcheckParameter1 0xffffd4813198e000
The other BugcheckParameters only listed "0x0"
Hopefully someone may have some insight to what my issue is perhaps. I did the log collector, but on my screen I didn't have anything listed in the "mini dump files" as the video example did so I hope that doesn't cause an issue with potential trouble shooting (I haven't cleared anything or etc so everything should still be there).
Thanks in advance.
Last edited by CaliByWayOfKS; 07 Jul 2017 at 13:58. Reason: additional information between * symbols