Windows 10: BSODs at random times (no particular program used)

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  1.    08 Jul 2017 #31

    All of that is correct to date yes.

    zbook said: View Post
    At this time this is the information that is available ....please make any corrections:
    1) after the bsod(s) there were no minidump files on the zip log
    2) the who crashed test confirms that you are now setup to save bsod mini dump files.
    3) there was corruption on the drive.
    4) drive smart tests are needed and we have not yet figured out why HD tune, crystal disk, and HD sentinel all incapable of testing your drive in the current computer environment.
    5) the dell bios has no diagnostic studies to run
    6) the operating system is up to date and the tests display no integrity violations
    7) you have made a back up image with Macrium
    8) you have made a brand new restore point
      My ComputerSystem Spec

  2.    08 Jul 2017 #32

    The Samsung 951 M.2 SSD is the original drive that was in the XPS when it arrived from Dell.

    Got the computer in June of 2016, so the drive should be the same.

    As for why there are 2 recovery partitions I don't know. That was how it came stock from Dell. Also don't know why one is small and the other large (12GB).

    If there are any new BSOD here I will start the process over with a new zip and reply to this thread.

    I downloaded the Samsung Magician software and attempted to use it, but when I did I got the image below. Was shocked to see that listed so I did some searching and found that Samsung doesn't support my M.2 drive through Magician due to be it OEM and installed by the computer manufacturer. That boggles my mind, but found that on samsung forums and a number of others.

    I am not using hardware or software RAID.

    zbook said: View Post
    Please confirm that you have a SSD. Is it the the original drive on the computer?
    Approximately how old is the drive?
    There are 2 recovery partitions.
    How come the second one is nearly 12 GB?
    If there are any new bsod please post a new zip: BSOD - Posting Instructions - Windows 10 Forums
    With you drive being a Samsung product see what happens with the Samsung magician software: Tool & Software | Download | Samsung V-NAND SSD
    Are you using hardware or software RAID?
      My ComputerSystem Spec

  3.    08 Jul 2017 #33

    Thought found something that would run the S.M.A.R.T. test (userbenchmark) as it mentioned that was part of the test. However when I run it that isn't an option that shows up in the results. After clicking the drive it self on there for results it listed others that have tested the drive and they also didn't have the S.M.A.R.T. test result pull down that when I searched other drives made by Samsung they did have them listed and even allowed me to review other peoples tests.

    Not sure why Samsung won't allow my particular M.2 SSD to be S.M.A.R.T. test supported, but it appears that I'm out of luck on that end.

    Here is a forum post from this board that references the same unfortunately.

    Samsung Magician
      My ComputerSystem Spec

  4.    11 Jul 2017 #34

    Well it happened again... I opened "WhoCrashed" and this is what I got... appears whatever error this is it won't actually create anything.

    From some of the previous steps in the process it didn't auto restart (in fact after leaving it on the BSOD it stayed at 0% for over 30 min) so I just hit the power button to restart it as it appeared it wasn't going to do anything. The second image is the BSOD that I was finally able to capture.

    I have also attached the new BSOD zip file.

    There appears to be a folder called "TFdebugFiles" on my desktop as well, but I'm not sure what that is.
      My ComputerSystem Spec

  5.    11 Jul 2017 #35

    Can you provide us with the kernel memory dump please? Its located in C:\Windows\MEMORY.DMP.
    You can upload it to an cloud service like dropbox or onedrive.
      My ComputerSystem Spec

  6.    11 Jul 2017 #36

    A friend has suggested that I just scrap everything and start a new fresh copy of Windows 10 from the recovery partition and keep it disconnected from the internet while I install the new anniversary edition copy of windows and then turn off Windows 10's ability to update anything other than Windows and slowly reinstall drivers to the graphics and network and then turn back on the Windows 10 ability to download drivers for all things and stop using Dell's driver assistant.

    He mentioned that he read on a forum (he couldn't remember where) that said not installing the Intel Rapid driver and the Intel Management Engine driver seemed to fix this issue (mentioned they needed to be reinstalled, but that as long as you install them after upgrading to the Anniversary Edition then you won't have any problems).

    The above makes no real sense to me as to why that would be my issue, but figured I'd see if anyone else had any thoughts perhaps.
      My ComputerSystem Spec

  7.    11 Jul 2017 #37

    Naturally I don't see a Memory.dmp file within the Windows folder itself.

    I do know that was one of the settings that was set up earlier when I was doing the 8 steps zbook had posted, so I'm not sure why computer didn't create one.

    BSODHunter said: View Post
    Can you provide us with the kernel memory dump please? Its located in C:\Windows\MEMORY.DMP.
    You can upload it to an cloud service like dropbox or onedrive.
    Last edited by CaliByWayOfKS; 11 Jul 2017 at 10:14.
      My ComputerSystem Spec

  8.    11 Jul 2017 #38

    Just noticed something while I was perusing the BIOS settings, under System Configuration -> SATA Operation -> It actually had "RAID On" selected and not AHCI.

    Earlier I didn't believe there was any RAID (hardware or software) was on, but it appears it is on by default on my dell xps. Not sure if that is because of the PM951 M.2 SSD or what. Since I never chose that setting I wouldn't have figured it would be a default setting.

    Apologizes about that, this may change some thoughts or etc in ref to troubleshooting.
      My ComputerSystem Spec


  9. Posts : 8,721
    windows 10 professional version 1607 build 14393.969 64 bit
       11 Jul 2017 #39

    Please post an image into the thread.
      My ComputerSystem Spec

  10.    12 Jul 2017 #40

    Here are some images from the BIOS, not sure if the two images about Intel Speed Step and Intel Turbo Boost should be included or not, but I went ahead and did.

    There is a "SMART Reporting" tab as well and it's included as well. Perhaps this why my drive isn't being recognized by any program?
      My ComputerSystem Spec


 
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