Windows 10: Kernal Power 41 Event 63 Please Help

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  1.    06 Jul 2017 #1

    Kernal Power 41 Event 63 Please Help


    INFO/SPECS:
    -------------------
    Windows 10 Pro 64bit
    Intel 17-7700k at 4.2 GHZ
    GTX 1070 not overclocked
    16 GB DDR4 RAM
    750W PSU
    -------------------

    I have been finding myself going through a lot of crashes recently and I found out it was kernel power 41.
    I replaced my PSU (upgraded to 750W from 650W)
    I replaced my RAM, and now I JUST got my new GPU in the mail and tried to play OVERWATCH but both of my monitors turned white, no response, (CTRL+ALT+DEL did not work)

    HERE ARE THE DETAILS FROM THE EVENT VIEWER CRASH LOGS


    -System
    - Provider

    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

    EventID 41

    Version 4

    Level 1

    Task 63

    Opcode 0

    Keywords 0x8000400000000002

    - TimeCreated

    [ SystemTime] 2017-07-06T19:31:52.676338700Z

    EventRecordID 4328

    Correlation

    - Execution

    [ ProcessID] 4
    [ ThreadID] 8

    Channel System

    Computer DESKTOP-7IAI7P6

    - Security

    [ UserID] S-1-5-18



    - EventData

    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress 0
    PowerButtonTimestamp 0
    BootAppStatus 0
    Checkpoint 0
    ConnectedStandbyInProgress false
    SystemSleepTransitionsToOn 0
    CsEntryScenarioInstanceId 0


    AND ALSO

    ATTACHED: (CRASH DUMP FILES)
      My ComputerSystem Spec


  2. Posts : 8,721
    windows 10 professional version 1607 build 14393.969 64 bit
       06 Jul 2017 #2

    There was one
    Code:
    Crash dump initialization failed!
    There were lots of crashes in the logs.
    There were no transmitted dmp files.

    1) Please boot to safe mode and send a new zip file.

    2) Also download and install whocrashed: http://www.resplendence.com/whocrashed
    3) Click the analyze tab and post the results into the thread.
    4) Click on the tools tab > crash dump test > type ACCEPT > check results

    5) Use this link to make sure you are set to capture the dmp files:
    BSOD Finding and fixing them - Microsoft Community: BSOD Finding and fixing them - Microsoft Community

    6) Keyboard: win + r keys simultaneously > type or copy and paste: sysdm.cpl > click advanced tab > under startup and recover click settings. Use windows snipping tool to post an image into the thread.

    Code:
    {Registry Hive Recovered} Registry hive (file): '\??\C:\Users\Jonah\AppData\Local\Microsoft\Windows\UsrClass.dat' was corrupted and it has been recovered. Some data might have been lost.
    Code:
    Windows failed fast startup with error status 0xC00000D4.
    Code:
    Startup Repair failed.
    Open administrative command prompt and type or copy and paste:


    7) winver (in the pop up about windows > view your windows version and build > type this information into the thread)


    8) sfc /scannow


    9) dism /online /cleanup-image /restorehealth


    10) chkdsk /scan


    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread

    11) perform windows updates and post any failed KB# with error code

    12) turn off windows fast start up:
    Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials

    13) run one of the SMART tests on your drives:


    CrystalDiskInfo - Software - Crystal Dew World: CrystalDiskMark - Software - Crystal Dew World


    HD Tune: http://www.hdtune.com/


    Hard Disk Sentinel - HDD health and temperature monitoring: Hard Disk Sentinel - HDD health and temperature monitoring

    14) open administrative command prompt > type chkdsk /x /r (this may take many hours so plan to run overnight)

    15) post the results of the chkdsk into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
      My ComputerSystem Spec

  3.    23 Jul 2017 #3

    UPDATE:

    INFO/SPECS:
    -------------------
    Windows 10 Pro 64bit
    Intel 17-7700k at 4.2 GHZ
    GTX 1070 not overclocked
    16 GB DDR4 RAM
    750W PSU
    -------------------
    CRASH DUMP ANALYSIS
    On Sat 7/22/2017 8:55:52 PM your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: Unknown (0xFFFFFFFFC000000D)
    Bugcheck code: 0x119 (0x2, 0xFFFFFFFFC000000D, 0xFFFFE78062A718E0, 0xFFFFD78D6CF8EBA0)
    Error: VIDEO_SCHEDULER_INTERNAL_ERROR
    Bug check description: This indicates that the video scheduler has detected a fatal violation.
    A third party driver was identified as the probable root cause of this system error.
    Google query: VIDEO_SCHEDULER_INTERNAL_ERROR


    IT HAPPENS AT LEAST ONCE A DAY WITH THE EXACT SAME CRASH DUMP ANALYSIS
    --------------------
    WHAT THE SCREEN LOOKS LIKE
    crash - Imgur
    --------------------
    WHAT I HAVE TRIED

    Replaced PSU (Upgraded 100w)
    Sent in graphics card to be repaired
    Replaced RAM
    Replaced MOBO
    Made sure all drivers are completely up to date
    Disabled PHYSX (Heard this may have something to do with this issue)
    Disabled all audio except for what comes through my headset(Also heard this could fix the issue)
    Inputted all hardware into PSU calculator, it says I only need about 450w or so

    -------------------
    I am completely lost and I have no other options. This is stupid annoying because it happens at random moments, in the past, though, it would crash while playing certain games like PUBG, League of Legends, and overwatch. Please help me and feel free to post asking about anything specific as I will answer almost immediately.

    EDIT: This is NOT a temperature issue, my temperatures have never gotten high even under stress benchmarks. I have a very high quality computer and I need help with this.
      My ComputerSystem Spec


  4. Posts : 8,721
    windows 10 professional version 1607 build 14393.969 64 bit
       23 Jul 2017 #4

    Please post a new zip: BSOD - Posting Instructions - Windows 10 Forums
    Please post the results of steps performed in post #2
      My ComputerSystem Spec

  5.    23 Jul 2017 #5

    Here is the rar file from that log exe program found in the posting instructions:
    DESKTOP-7IAI7P6-Sun_07_23_2017_202809_55

    6.
    Attachment 145306
    7. Version 1607 (OS BUILD 14393.1480)
    Windows 10 pro
    8. C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.
    9. C:\Windows\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.14393.0

    Image Version: 10.0.14393.0

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    10. C:\Windows\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    346880 file records processed.
    File verification completed.
    13922 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    476082 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    64602 data files processed.
    CHKDSK is verifying Usn Journal...
    41399816 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    976181247 KB total disk space.
    335478968 KB in 206601 files.
    139640 KB in 64603 indexes.
    0 KB in bad sectors.
    486879 KB in use by the system.
    65536 KB occupied by the log file.
    640075760 KB available on disk.

    4096 bytes in each allocation unit.
    244045311 total allocation units on disk.
    160018940 allocation units available on disk.

    11. Performed updates, device is now up to date.

    12. Fast Startup is off.

    13. Used HD Tune (Trial Version)
    Attachment 145307

    Any other tests I need to perform with this program?
    Last edited by hanojhd; 23 Jul 2017 at 20:07.
      My ComputerSystem Spec


  6. Posts : 8,721
    windows 10 professional version 1607 build 14393.969 64 bit
       23 Jul 2017 #6

    There are many sites that post links that download unsuspecting software or unwanted software.
    This link I was not able to view: DESKTOP-7IAI7P6-Sun_07_23_2017_202809_55
    Please use one drive or drop box so that those viewing the links do not get pups or accidentally click on unwanted downloads
    Did you want to upgrade from 1607 to 1703 or stay with the older version before the possible automatic upgrade?
    If you un-check the box for automatic restart you will then have time to view the bsod for stopcode or faulting driver information.
      My ComputerSystem Spec

  7.    23 Jul 2017 #7

    zbook said: View Post
    There are many sites that post links that download unsuspecting software or unwanted software.
    This link I was not able to view: DESKTOP-7IAI7P6-Sun_07_23_2017_202809_55
    Please use one drive or drop box so that those viewing the links do not get pups or accidentally click on unwanted downloads
    Did you want to upgrade from 1607 to 1703 or stay with the older version before the possible automatic upgrade?
    If you un-check the box for automatic restart you will then have time to view the bsod for stopcode or faulting driver information.
    Okay I will upload to dropbox.
    Also, did you look at the picture of my screen when it crashes? It is not a blue screen it has crazy colors and doesn't tell me what happened.
    EDIT: Here is the dropbox link Dropbox - DESKTOP-7IAI7P6-Sun_07_23_2017_202809_55.zip
    Also am going to uncheck restart automatically, even though it doesn't, I usually have to click the restart button on my case
      My ComputerSystem Spec


  8. Posts : 8,721
    windows 10 professional version 1607 build 14393.969 64 bit
       23 Jul 2017 #8

    In the two zip files spanning 2 weeks there were no bsod minidump files.
    Please download and install Whocrashed: http://www.resplendence.com/whocrashed
    Click analyze view the results and post into the thread.
    Immediately above analyze is tools. Click on tools > crash dump test > type ACCEPT > after the dump view the results and post into the thread.
    Use file explorer search for:
    Windows\MEMORY.DMP
    %SystemRoot%\MEMORY.DMP
    and post one of them as a share link into the thread
    Please continue the steps in post #2.

    Run HDTune to
    check the health,
    scan for errors, no quick scan but full scan
    run a benchmark.


    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    the health,
    the error scan,
    the benchmark incl. following
    transfer rate,
    access time,
    burst rate,
    cpu usage.
      My ComputerSystem Spec

  9.    23 Jul 2017 #9

    Here is the WHOCRASHED report for the problem:

    CRASH DUMP ANALYSIS
    On Sat 7/22/2017 8:55:52 PM your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: Unknown (0xFFFFFFFFC000000D)
    Bugcheck code: 0x119 (0x2, 0xFFFFFFFFC000000D, 0xFFFFE78062A718E0, 0xFFFFD78D6CF8EBA0)
    Error: VIDEO_SCHEDULER_INTERNAL_ERROR
    Bug check description: This indicates that the video scheduler has detected a fatal violation.
    A third party driver was identified as the probable root cause of this system error.
    Google query: VIDEO_SCHEDULER_INTERNAL_ERROR

    Here is the manually initiated crash:

    On Sun 7/23/2017 9:18:08 PM your computer crashed
    crash dump file: C:\Windows\Minidump\072317-18296-01.dmp
    This was probably caused by the following module: rspcrash64.sys (rspCrash64+0x108B)
    Bugcheck code: 0xDEADDEAD (0x0, 0x0, 0x19981B5B, 0x3C2A58ED)
    Error: MANUALLY_INITIATED_CRASH1
    file path: C:\Windows\system32\drivers\rspcrash64.sys
    product: WhoCrashed
    company: Resplendence Software Projects Sp.
    description: Resplendence WhoCrashed Crash Dump Test
    Bug check description: This indicates that the user deliberately initiated a crash dump from either the kernel debugger or the keyboard.
    This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.



    On Sun 7/23/2017 9:18:08 PM your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: rspcrash64.sys (rspCrash64+0x108B)
    Bugcheck code: 0xDEADDEAD (0x0, 0x0, 0x19981B5B, 0x3C2A58ED)
    Error: MANUALLY_INITIATED_CRASH1
    file path: C:\Windows\system32\drivers\rspcrash64.sys
    product: WhoCrashed
    company: Resplendence Software Projects Sp.
    description: Resplendence WhoCrashed Crash Dump Test
    Bug check description: This indicates that the user deliberately initiated a crash dump from either the kernel debugger or the keyboard.
    This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.


    -----------------------------


    I will start doing those tests with HD TUNE and post results.
    Also will do chkdsk /x /r tonight when I go to sleep so all will be finished as of tomorrow.
      My ComputerSystem Spec


  10. Posts : 8,721
    windows 10 professional version 1607 build 14393.969 64 bit
       23 Jul 2017 #10

    The whocrashed has confirmed that the dumps are being created.
    When possible please send the memory.dmp
    How old is your system?
    Do you want to upgrade to windows 1703?
    The image that you had referred to was not seen in the latest share link posts.


    Make sure that there is no over clocking while troubleshooting.


    Sometimes there are problems in the bios that produce bsod.

    The bios in your computer: BIOS Version/Date American Megatrends Inc. 1.40, 12/15/2016

    Please check to see if this is the most up to date version.

    To ensure that there are no improper bios settings please reset the bios.

    Sometimes there can be failure to boot after resetting the bios.

    So please make sure your files are backed up.

    Please make a backup image with Macrium:

    Macrium Software | Macrium Reflect Free: Macrium Software | Your image is everything

    And please create a restore point.




    How to Clear Your Computers CMOS to Reset BIOS Settings:

    How to Clear Your Computers CMOS to Reset BIOS Settings

    3 Ways to Reset Your BIOS - wikiHow:

    3 Ways to Reset Your BIOS - wikiHow





    If there are no dump files to send the next test will be Memtest86+ and then GPU stress testing:

    Run memtest86+ version 5.01 for at least 8 passes.
    This may take hours so plan to run it overnight.
    Memtest86+ - Advanced Memory Diagnostic Tool


    Memory problems. - Microsoft Community


    When Memtest86+ has completed 8 or more passes make an image of the results to post into the thread.
    MemTest86+ - Test RAM Windows 10 BSOD Tutorials


    We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it.


    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.
      My ComputerSystem Spec


 
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