New
#31
I finished the test but unfortunately got some poor results. As soon as the test finished my computer crashed and now will not post. It maxed out at 65°C.
I finished the test but unfortunately got some poor results. As soon as the test finished my computer crashed and now will not post. It maxed out at 65°C.
Run through the steps in this link:
POST troubleshooting steps
Just reseated the ram, reset bios, disconnected second monitor, and am noe using an HDMI to dvi cable directly to the gpu. It booted up fine. Could the cable have been an issue?
ALSO: I just re-ran the benchmark and got the same temperature but this time no crash. I have now connected my second monitor with an HDMI cable to see how it goes.
CRASHED AGAIN. I am getting tired of this. Am contemplating never buying a NVidia product again. Same issue:
"The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer."
Have read online that downgrading to 314.22 NVidia driver solves the problem, only issue is I CANNOT DOWNGRADE because my system is too new for it. The oldest driver I can install is 372.70 and it DOES NOT solve the problem. I need major help with this. I spent 3000 dollars on this computer and up to 1000 just replacing things. WHAT CAN I DO?
Please post an undated zip.
There have been other similar reports on the web.
Nvidia has direct support. Please post a link on their website and see what solutions they may have.
I have found something that may be the problem.
I have dug through my event viewer system logs, and every time I have gotten the "kernel power 41 task (63)" crash, it was immediately after the filter manager loaded two different filters. One being "npsvctrig," and the other being "FileCrypt."
Here are some screens:
Attachment 146669
The NPSVCTRIG Filter:
Attachment 146670
And the FILECRYPT Filter:
Attachment 146671
Bear in mind this has been consistent with every crash as far as I can see in the logs and I am confident this is some unsolved driver issue that no one seems to know the answer to. Yes, I have searched around online about these two filters and people are having identical problems to what I have been having.
This is definitely NOT a hardware issue.
Here is an updated zip:
Dropbox - JONAH-Tue_08_01_2017_162102_79.zip
There were no new bsod in the logs since 7/23/2017
Today there were several: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
These are some faulting applications in windows error reporting:
1) Uninstall MSI gaming
2) reinstall MSI gaming
3) if you can use other games instead of MSI gaming then keep MSI gaming uninstalled during the troubleshooting
4) In the left lower corner search type settings > privacy > on the left pane click background apps > turn off groove music
5) if you use groove music reboot then turn it back on otherwise keep it off during the troubleshooting
6) uninstall terraria
7) reinstall terraria
8) if you can use other game sites and not use terrari please keep it uninstalled during the troubleshooting
Code:7/7/2017 7:15 AM Application Error Faulting application name: MsiGamingOSD_x64.exe, version: 1.0.0.5, time stamp: 0x5799965d Faulting module name: KERNELBASE.dll, version: 10.0.14393.1358, time stamp: 0x59327897 Exception code: 0xe0434352 Fault offset: 0x0000000000033c58 Faulting process id: 0x720 Faulting application start time: 0x01d2f6f0bee3a191 Faulting application path: C:\Program Files (x86)\MSI\Gaming APP\OSD\x64\MsiGamingOSD_x64.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report Id: 3b2620a9-24f3-4d03-874b-61892ad27213 Faulting package full name: Faulting package-relative application ID:7/11/2017 7:08 AM Application Error Faulting application name: MsiGamingOSD_x64.exe, version: 1.0.0.5, time stamp: 0x5799965d Faulting module name: KERNELBASE.dll, version: 10.0.14393.1358, time stamp: 0x59327897 Exception code: 0xe0434352 Fault offset: 0x0000000000033c58 Faulting process id: 0x728 Faulting application start time: 0x01d2fa145e3857c8 Faulting application path: C:\Program Files (x86)\MSI\Gaming APP\OSD\x64\MsiGamingOSD_x64.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report Id: 10849fcc-a43b-4932-82e4-cc7a54eb0993 Faulting package full name: Faulting package-relative application ID:7/26/2017 2:40 AM Application Error Faulting application name: MsiGamingOSD_x64.exe, version: 1.0.0.5, time stamp: 0x5799965d Faulting module name: KERNELBASE.dll, version: 10.0.14393.1378, time stamp: 0x594a146b Exception code: 0xe0434352 Fault offset: 0x0000000000033c58 Faulting process id: 0x718 Faulting application start time: 0x01d305b8800dfa38 Faulting application path: C:\Program Files (x86)\MSI\Gaming APP\OSD\x64\MsiGamingOSD_x64.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report Id: 34bc1662-d396-4e7a-a6e0-b0f7525c94e2 Faulting package full name: Faulting package-relative application ID:7/30/2017 4:39 PM Application Error Faulting application name: MsiGamingOSD_x64.exe, version: 1.0.0.5, time stamp: 0x5799965d Faulting module name: KERNELBASE.dll, version: 10.0.14393.1378, time stamp: 0x594a146b Exception code: 0xe0434352 Fault offset: 0x0000000000033c58 Faulting process id: 0x72c Faulting application start time: 0x01d3095252059a07 Faulting application path: C:\Program Files (x86)\MSI\Gaming APP\OSD\x64\MsiGamingOSD_x64.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report Id: d17b4e87-11a0-4826-a6d4-71193de2c394 Faulting package full name: Faulting package-relative application ID:7/11/2017 7:07 AM Application Error Faulting application name: MsiGamingOSD_x86.exe, version: 1.0.0.5, time stamp: 0x5799965d Faulting module name: KERNELBASE.dll, version: 10.0.14393.1358, time stamp: 0x59327ae2 Exception code: 0xe0434352 Fault offset: 0x000da9f2 Faulting process id: 0x76c Faulting application start time: 0x01d2fa145e39777d Faulting application path: C:\Program Files (x86)\MSI\Gaming APP\OSD\x86\MsiGamingOSD_x86.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report Id: 25ebc296-7807-481d-b457-c949c992552b Faulting package full name: Faulting package-relative application ID:7/7/2017 7:15 AM Application Error Faulting application name: MsiGamingOSD_x86.exe, version: 1.0.0.5, time stamp: 0x5799965d Faulting module name: KERNELBASE.dll, version: 10.0.14393.1358, time stamp: 0x59327ae2 Exception code: 0xe0434352 Fault offset: 0x000da9f2 Faulting process id: 0x774 Faulting application start time: 0x01d2f6f0bee56fa2 Faulting application path: C:\Program Files (x86)\MSI\Gaming APP\OSD\x86\MsiGamingOSD_x86.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report Id: 9f98e929-f3d6-4ba2-be3a-8a98f1fa60f1 Faulting package full name: Faulting package-relative application ID:7/26/2017 2:40 AM Application Error Faulting application name: MsiGamingOSD_x86.exe, version: 1.0.0.5, time stamp: 0x5799965d Faulting module name: KERNELBASE.dll, version: 10.0.14393.1378, time stamp: 0x594a13be Exception code: 0xe0434352 Fault offset: 0x000da9f2 Faulting process id: 0x778 Faulting application start time: 0x01d305b88011442f Faulting application path: C:\Program Files (x86)\MSI\Gaming APP\OSD\x86\MsiGamingOSD_x86.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report Id: f33dd147-7201-4352-a698-a5971d056ea1 Faulting package full name: Faulting package-relative application ID:7/30/2017 4:39 PM Application Error Faulting application name: MsiGamingOSD_x86.exe, version: 1.0.0.5, time stamp: 0x5799965d Faulting module name: KERNELBASE.dll, version: 10.0.14393.1378, time stamp: 0x594a13be Exception code: 0xe0434352 Fault offset: 0x000da9f2 Faulting process id: 0x78c Faulting application start time: 0x01d309525207fc3a Faulting application path: C:\Program Files (x86)\MSI\Gaming APP\OSD\x86\MsiGamingOSD_x86.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report Id: 27b03c3c-5d8a-4106-ae4f-7dca63821a55 Faulting package full name: Faulting package-relative application ID:Code:7/30/2017 4:51 PM Application Error Faulting application name: Music.UI.exe, version: 10.17062.1411.0, time stamp: 0x59708782 Faulting module name: Windows.UI.Xaml.dll, version: 10.0.14393.1378, time stamp: 0x594a17be Exception code: 0xc000027b Fault offset: 0x00000000006d6abb Faulting process id: 0x1ed8 Faulting application start time: 0x01d30953f9cb2a03 Faulting application path: C:\Program Files\WindowsApps\Microsoft.ZuneMusic_10.17062.14111.0_x64__8wekyb3d8bbwe\Music.UI.exe Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll Report Id: 1f9e1de2-df3c-4bf9-aa7b-94160e829f2c Faulting package full name: Microsoft.ZuneMusic_10.17062.14111.0_x64__8wekyb3d8bbwe Faulting package-relative application ID: Microsoft.ZuneMusic
Code:7/27/2017 2:26 AM Application Error Faulting application name: Terraria.exe, version: 1.3.5.3, time stamp: 0x58ffb460 Faulting module name: KERNELBASE.dll, version: 10.0.14393.1378, time stamp: 0x594a13be Exception code: 0xe0434352 Fault offset: 0x000da9f2 Faulting process id: 0x1684 Faulting application start time: 0x01d3067fd143dc57 Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Terraria\Terraria.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report Id: 52374cf5-336e-46a0-8ed4-93c388cad1c2 Faulting package full name: Faulting package-relative application ID:
Can you tell that the applications are direct causes to the crashing?
What was the maximum temperature and duration of time during the GPU testing?
Please post an image of the Memtest86+ for 8 or more passes.
When these results are available we can use windows driver verifer to find misbehaving drivers
I believe it ran for a minute and the max temperature was 65 degrees Celsius.
Also, is the memtest completely necessary? I replaced my ram in attempt to solve the problem and it was to no avail. In addition to that I also UNDER-clocked my memory and that also did not fix the crashes.