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  1.    27 Jul 2017 #31
    Join Date : Jul 2017
    Posts : 23
    Windows 10 Pro
    Thread Starter

    I finished the test but unfortunately got some poor results. As soon as the test finished my computer crashed and now will not post. It maxed out at 65C.
      My ComputerSystem Spec
  2.    27 Jul 2017 #32
    Join Date : Apr 2017
    Posts : 8,761
    windows 10 professional version 1607 build 14393.969 64 bit

    Run through the steps in this link:
    POST troubleshooting steps
      My ComputerSystem Spec
  3.    27 Jul 2017 #33
    Join Date : Jul 2017
    Posts : 23
    Windows 10 Pro
    Thread Starter

    Just reseated the ram, reset bios, disconnected second monitor, and am noe using an HDMI to dvi cable directly to the gpu. It booted up fine. Could the cable have been an issue?

    ALSO: I just re-ran the benchmark and got the same temperature but this time no crash. I have now connected my second monitor with an HDMI cable to see how it goes.
      My ComputerSystem Spec
  4.    30 Jul 2017 #34
    Join Date : Jul 2017
    Posts : 23
    Windows 10 Pro
    Thread Starter

    CRASHED AGAIN. I am getting tired of this. Am contemplating never buying a NVidia product again. Same issue:

    "The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer."

    Have read online that downgrading to 314.22 NVidia driver solves the problem, only issue is I CANNOT DOWNGRADE because my system is too new for it. The oldest driver I can install is 372.70 and it DOES NOT solve the problem. I need major help with this. I spent 3000 dollars on this computer and up to 1000 just replacing things. WHAT CAN I DO?
      My ComputerSystem Spec
  5.    30 Jul 2017 #35
    Join Date : Apr 2017
    Posts : 8,761
    windows 10 professional version 1607 build 14393.969 64 bit

    Please post an undated zip.
    There have been other similar reports on the web.
    Nvidia has direct support. Please post a link on their website and see what solutions they may have.
      My ComputerSystem Spec
  6.    01 Aug 2017 #36
    Join Date : Jul 2017
    Posts : 23
    Windows 10 Pro
    Thread Starter

    I have found something that may be the problem.
    I have dug through my event viewer system logs, and every time I have gotten the "kernel power 41 task (63)" crash, it was immediately after the filter manager loaded two different filters. One being "npsvctrig," and the other being "FileCrypt."

    Here are some screens:

    Attachment 146669

    The NPSVCTRIG Filter:
    Attachment 146670

    And the FILECRYPT Filter:
    Attachment 146671

    Bear in mind this has been consistent with every crash as far as I can see in the logs and I am confident this is some unsolved driver issue that no one seems to know the answer to. Yes, I have searched around online about these two filters and people are having identical problems to what I have been having.

    This is definitely NOT a hardware issue.

    Here is an updated zip:
    Dropbox - JONAH-Tue_08_01_2017_162102_79.zip
      My ComputerSystem Spec
  7.    01 Aug 2017 #37
    Join Date : Apr 2017
    Posts : 8,761
    windows 10 professional version 1607 build 14393.969 64 bit

    There were no new bsod in the logs since 7/23/2017
    Today there were several: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    These are some faulting applications in windows error reporting:
    1) Uninstall MSI gaming
    2) reinstall MSI gaming
    3) if you can use other games instead of MSI gaming then keep MSI gaming uninstalled during the troubleshooting
    4) In the left lower corner search type settings > privacy > on the left pane click background apps > turn off groove music
    5) if you use groove music reboot then turn it back on otherwise keep it off during the troubleshooting
    6) uninstall terraria
    7) reinstall terraria
    8) if you can use other game sites and not use terrari please keep it uninstalled during the troubleshooting


    Code:
    7/7/2017 7:15 AM	Application Error	Faulting application name: MsiGamingOSD_x64.exe, version: 1.0.0.5, time stamp: 0x5799965d
    Faulting module name: KERNELBASE.dll, version: 10.0.14393.1358, time stamp: 0x59327897
    Exception code: 0xe0434352
    Fault offset: 0x0000000000033c58
    Faulting process id: 0x720
    Faulting application start time: 0x01d2f6f0bee3a191
    Faulting application path: C:\Program Files (x86)\MSI\Gaming APP\OSD\x64\MsiGamingOSD_x64.exe
    Faulting module path: C:\Windows\System32\KERNELBASE.dll
    Report Id: 3b2620a9-24f3-4d03-874b-61892ad27213
    Faulting package full name: 
    Faulting package-relative application ID:7/11/2017 7:08 AM	Application Error	Faulting application name: MsiGamingOSD_x64.exe, version: 1.0.0.5, time stamp: 0x5799965d
    Faulting module name: KERNELBASE.dll, version: 10.0.14393.1358, time stamp: 0x59327897
    Exception code: 0xe0434352
    Fault offset: 0x0000000000033c58
    Faulting process id: 0x728
    Faulting application start time: 0x01d2fa145e3857c8
    Faulting application path: C:\Program Files (x86)\MSI\Gaming APP\OSD\x64\MsiGamingOSD_x64.exe
    Faulting module path: C:\Windows\System32\KERNELBASE.dll
    Report Id: 10849fcc-a43b-4932-82e4-cc7a54eb0993
    Faulting package full name: 
    Faulting package-relative application ID:7/26/2017 2:40 AM	Application Error	Faulting application name: MsiGamingOSD_x64.exe, version: 1.0.0.5, time stamp: 0x5799965d
    Faulting module name: KERNELBASE.dll, version: 10.0.14393.1378, time stamp: 0x594a146b
    Exception code: 0xe0434352
    Fault offset: 0x0000000000033c58
    Faulting process id: 0x718
    Faulting application start time: 0x01d305b8800dfa38
    Faulting application path: C:\Program Files (x86)\MSI\Gaming APP\OSD\x64\MsiGamingOSD_x64.exe
    Faulting module path: C:\Windows\System32\KERNELBASE.dll
    Report Id: 34bc1662-d396-4e7a-a6e0-b0f7525c94e2
    Faulting package full name: 
    Faulting package-relative application ID:7/30/2017 4:39 PM	Application Error	Faulting application name: MsiGamingOSD_x64.exe, version: 1.0.0.5, time stamp: 0x5799965d
    Faulting module name: KERNELBASE.dll, version: 10.0.14393.1378, time stamp: 0x594a146b
    Exception code: 0xe0434352
    Fault offset: 0x0000000000033c58
    Faulting process id: 0x72c
    Faulting application start time: 0x01d3095252059a07
    Faulting application path: C:\Program Files (x86)\MSI\Gaming APP\OSD\x64\MsiGamingOSD_x64.exe
    Faulting module path: C:\Windows\System32\KERNELBASE.dll
    Report Id: d17b4e87-11a0-4826-a6d4-71193de2c394
    Faulting package full name: 
    Faulting package-relative application ID:7/11/2017 7:07 AM	Application Error	Faulting application name: MsiGamingOSD_x86.exe, version: 1.0.0.5, time stamp: 0x5799965d
    Faulting module name: KERNELBASE.dll, version: 10.0.14393.1358, time stamp: 0x59327ae2
    Exception code: 0xe0434352
    Fault offset: 0x000da9f2
    Faulting process id: 0x76c
    Faulting application start time: 0x01d2fa145e39777d
    Faulting application path: C:\Program Files (x86)\MSI\Gaming APP\OSD\x86\MsiGamingOSD_x86.exe
    Faulting module path: C:\Windows\System32\KERNELBASE.dll
    Report Id: 25ebc296-7807-481d-b457-c949c992552b
    Faulting package full name: 
    Faulting package-relative application ID:7/7/2017 7:15 AM	Application Error	Faulting application name: MsiGamingOSD_x86.exe, version: 1.0.0.5, time stamp: 0x5799965d
    Faulting module name: KERNELBASE.dll, version: 10.0.14393.1358, time stamp: 0x59327ae2
    Exception code: 0xe0434352
    Fault offset: 0x000da9f2
    Faulting process id: 0x774
    Faulting application start time: 0x01d2f6f0bee56fa2
    Faulting application path: C:\Program Files (x86)\MSI\Gaming APP\OSD\x86\MsiGamingOSD_x86.exe
    Faulting module path: C:\Windows\System32\KERNELBASE.dll
    Report Id: 9f98e929-f3d6-4ba2-be3a-8a98f1fa60f1
    Faulting package full name: 
    Faulting package-relative application ID:7/26/2017 2:40 AM	Application Error	Faulting application name: MsiGamingOSD_x86.exe, version: 1.0.0.5, time stamp: 0x5799965d
    Faulting module name: KERNELBASE.dll, version: 10.0.14393.1378, time stamp: 0x594a13be
    Exception code: 0xe0434352
    Fault offset: 0x000da9f2
    Faulting process id: 0x778
    Faulting application start time: 0x01d305b88011442f
    Faulting application path: C:\Program Files (x86)\MSI\Gaming APP\OSD\x86\MsiGamingOSD_x86.exe
    Faulting module path: C:\Windows\System32\KERNELBASE.dll
    Report Id: f33dd147-7201-4352-a698-a5971d056ea1
    Faulting package full name: 
    Faulting package-relative application ID:7/30/2017 4:39 PM	Application Error	Faulting application name: MsiGamingOSD_x86.exe, version: 1.0.0.5, time stamp: 0x5799965d
    Faulting module name: KERNELBASE.dll, version: 10.0.14393.1378, time stamp: 0x594a13be
    Exception code: 0xe0434352
    Fault offset: 0x000da9f2
    Faulting process id: 0x78c
    Faulting application start time: 0x01d309525207fc3a
    Faulting application path: C:\Program Files (x86)\MSI\Gaming APP\OSD\x86\MsiGamingOSD_x86.exe
    Faulting module path: C:\Windows\System32\KERNELBASE.dll
    Report Id: 27b03c3c-5d8a-4106-ae4f-7dca63821a55
    Faulting package full name: 
    Faulting package-relative application ID:
    Code:
    7/30/2017 4:51 PM	Application Error	Faulting application name: Music.UI.exe, version: 10.17062.1411.0, time stamp: 0x59708782
    Faulting module name: Windows.UI.Xaml.dll, version: 10.0.14393.1378, time stamp: 0x594a17be
    Exception code: 0xc000027b
    Fault offset: 0x00000000006d6abb
    Faulting process id: 0x1ed8
    Faulting application start time: 0x01d30953f9cb2a03
    Faulting application path: C:\Program Files\WindowsApps\Microsoft.ZuneMusic_10.17062.14111.0_x64__8wekyb3d8bbwe\Music.UI.exe
    Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
    Report Id: 1f9e1de2-df3c-4bf9-aa7b-94160e829f2c
    Faulting package full name: Microsoft.ZuneMusic_10.17062.14111.0_x64__8wekyb3d8bbwe
    Faulting package-relative application ID: Microsoft.ZuneMusic


    Code:
    7/27/2017 2:26 AM	Application Error	Faulting application name: Terraria.exe, version: 1.3.5.3, time stamp: 0x58ffb460
    Faulting module name: KERNELBASE.dll, version: 10.0.14393.1378, time stamp: 0x594a13be
    Exception code: 0xe0434352
    Fault offset: 0x000da9f2
    Faulting process id: 0x1684
    Faulting application start time: 0x01d3067fd143dc57
    Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Terraria\Terraria.exe
    Faulting module path: C:\Windows\System32\KERNELBASE.dll
    Report Id: 52374cf5-336e-46a0-8ed4-93c388cad1c2
    Faulting package full name: 
    Faulting package-relative application ID:
      My ComputerSystem Spec
  8.    01 Aug 2017 #38
    Join Date : Jul 2017
    Posts : 23
    Windows 10 Pro
    Thread Starter

    Can you tell that the applications are direct causes to the crashing?
      My ComputerSystem Spec
  9.    01 Aug 2017 #39
    Join Date : Apr 2017
    Posts : 8,761
    windows 10 professional version 1607 build 14393.969 64 bit

    What was the maximum temperature and duration of time during the GPU testing?
    Please post an image of the Memtest86+ for 8 or more passes.
    When these results are available we can use windows driver verifer to find misbehaving drivers
      My ComputerSystem Spec
  10.    01 Aug 2017 #40
    Join Date : Jul 2017
    Posts : 23
    Windows 10 Pro
    Thread Starter

    I believe it ran for a minute and the max temperature was 65 degrees Celsius.
    Also, is the memtest completely necessary? I replaced my ram in attempt to solve the problem and it was to no avail. In addition to that I also UNDER-clocked my memory and that also did not fix the crashes.
      My ComputerSystem Spec

 
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