Windows 10: Kernal Power 41 Event 63 Please Help

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  1.    25 Jul 2017 #21

    Any specific version I should get or just get the latest?
      My ComputerSystem Spec


  2. Posts : 8,721
    windows 10 professional version 1607 build 14393.969 64 bit
       25 Jul 2017 #22

    At this time get the most up to date version as there has been no bsod related to the driver.
      My ComputerSystem Spec

  3.    25 Jul 2017 #23

    Okay, I will see how this works and update the thread if it happens again.
      My ComputerSystem Spec


  4. Posts : 8,721
    windows 10 professional version 1607 build 14393.969 64 bit
       26 Jul 2017 #24

    1) When chkdsk /x/ f/ r is completed please find the results in the event viewer and post the results into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials

    2) Run memtest86+ version 5.01 for at least 8 passes. This may take hours so plan to run it overnight.
    Memtest86+ - Advanced Memory Diagnostic Tool
    Memory problems. - Microsoft Community
    When Memtest86+ has completed 8 or more passes use a camera to make an image of the results to post into the thread.
    MemTest86+ - Test RAM Windows 10 BSOD Tutorials
    We're looking for zero errors here. Even a single error will indicate RAM failure.
    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.
      My ComputerSystem Spec

  5.    26 Jul 2017 #25

    Crash happened again

      My ComputerSystem Spec


  6. Posts : 8,721
    windows 10 professional version 1607 build 14393.969 64 bit
       26 Jul 2017 #26

    Please post an updated zip: BSOD - Posting Instructions - Windows 10 Forums
    Were you able to complete chkdsk or was it interrupted by the bsod?
      My ComputerSystem Spec

  7.    26 Jul 2017 #27

    I haven't done chkdsk simply because I have done it in the past finding no issues, and also because it takes forever.
    Updated zip: Dropbox - DESKTOP-7IAI7P6-Wed_07_26_2017_172631_85.zip
      My ComputerSystem Spec


  8. Posts : 8,721
    windows 10 professional version 1607 build 14393.969 64 bit
       26 Jul 2017 #28

    The event log has reported multiple times corruption.
    Please open administrative command prompt and type: chkdsk /x /f /r
    This may take many hours so plan to run overnight.
    Unless there is a lot of corruption it generally takes < 8 hours.
    If there is more corruption is may take longer.


    How many user profiles are there on the computer?
    Please create a new user profile:
    open administrative command prompt and type or copy and paste:
    1) net user test /add
    2) shutdown /r
    3) When the computer reboots log on with the new user named test.
    4) Report into the thread if there is any change in performance (start menu, task bar, etc)



    Once the chkdsk is completed plan to stress test the GPU.







    Code:
    Event[410]:  Log Name: System  Source: Microsoft-Windows-Kernel-General  Date: 2017-05-30T23:33:22.494  Event ID: 5  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-7IAI7P6  Description: {Registry Hive Recovered} Registry hive (file): '\??\C:\Users\Jonah\AppData\Local\Microsoft\Windows\UsrClass.dat' was corrupted and it has been recovered. Some data might have been lost.
    Code:
    Event[3283]:  Log Name: System  Source: Microsoft-Windows-Kernel-General  Date: 2017-06-28T14:12:52.430  Event ID: 5  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-7IAI7P6  Description: {Registry Hive Recovered} Registry hive (file): '\??\C:\Users\Jonah\AppData\Local\Microsoft\Windows\UsrClass.dat' was corrupted and it has been recovered. Some data might have been lost.
    Code:
    Event[4268]:  Log Name: System  Source: Microsoft-Windows-Kernel-General  Date: 2017-07-06T14:25:09.969  Event ID: 5  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-7IAI7P6  Description: {Registry Hive Recovered} Registry hive (file): '\??\C:\Users\Jonah\AppData\Local\Microsoft\Windows\UsrClass.dat' was corrupted and it has been recovered. Some data might have been lost.
    Code:
    Event[5818]:  Log Name: System  Source: Microsoft-Windows-Kernel-General  Date: 2017-07-07T23:27:16.429  Event ID: 5  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-7IAI7P6  Description: {Registry Hive Recovered} Registry hive (file): '\??\C:\Users\Jonah\AppData\Local\Microsoft\Windows\UsrClass.dat' was corrupted and it has been recovered. Some data might have been lost.
      My ComputerSystem Spec

  9.    27 Jul 2017 #29

    Chkdsk is finished.
    ---



    Checking file system on C:
    The type of the file system is NTFS.

    A disk check has been scheduled.
    Windows will now check the disk.

    Stage 1: Examining basic file system structure ...
    346880 file records processed. File verification completed.
    13946 large file records processed. 0 bad file records processed.
    Stage 2: Examining file name linkage ...
    482674 index entries processed. Index verification completed.
    0 unindexed files scanned. 0 unindexed files recovered to lost and found.
    Stage 3: Examining security descriptors ...
    Cleaning up 223 unused index entries from index $SII of file 0x9.
    Cleaning up 223 unused index entries from index $SDH of file 0x9.
    Cleaning up 223 unused security descriptors.
    Security descriptor verification completed.
    67898 data files processed. CHKDSK is verifying Usn Journal...
    39813864 USN bytes processed. Usn Journal verification completed.

    Stage 4: Looking for bad clusters in user file data ...
    346864 files processed. File data verification completed.

    Stage 5: Looking for bad, free clusters ...
    159855069 free clusters processed. Free space verification is complete.
    CHKDSK discovered free space marked as allocated in the
    master file table (MFT) bitmap.
    CHKDSK discovered free space marked as allocated in the volume bitmap.

    Windows has made corrections to the file system.
    No further action is required.

    976181247 KB total disk space.
    336135016 KB in 215517 files.
    140660 KB in 67899 indexes.
    0 KB in bad sectors.
    485291 KB in use by the system.
    65536 KB occupied by the log file.
    639420280 KB available on disk.

    4096 bytes in each allocation unit.
    244045311 total allocation units on disk.
    159855070 allocation units available on disk.

    Internal Info:
    00 4b 05 00 cd 52 04 00 36 bb 07 00 00 00 00 00 .K...R..6.......
    3c 02 00 00 3a 0e 00 00 00 00 00 00 00 00 00 00 <...:...........

    Windows has finished checking your disk.
    Please wait while your computer restarts.
      My ComputerSystem Spec


  10. Posts : 8,721
    windows 10 professional version 1607 build 14393.969 64 bit
       27 Jul 2017 #30

    Chkdsk had some findings that it corrected. There was no corruption.
    For the new user were you able to compare performance to the current user?
    Was it better, worse, or same? Start menu, task bar, etc.

    Stress test the GPU:
    http://www.geeks3d.com/20170502/furmark-1-19-gpu-burner-stress-test-opengl-benchmark/
    It is very important to monitor temperatures.
    Download and install one of the software temperature monitoring applications.
    Watch temperatures and images on the monitor and look for artifacts and high temperatures.
    If temperatures remain high abort the testing. See the link for more information:

    Please make note of the importance of temperature monitoring and aborting the test in the GPU link.

    FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials: FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials

    All of these test should be done with the bios reset and no over clocking.

    For each of the above tests please record maximum temperatures.

    And please make sure that you use the Microsoft snipping tool to post images of each into the thread.

    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials


    Choose one of the applications below to monitor computer hardware temperatures:

    HWMONITOR | Softwares | CPUID

    SpeedFan - Access temperature sensor in your computer SpeedFan - Access temperature sensor in your computer

    Open Hardware Monitor - Core temp, fan speed and voltages in a free software gadget

    Speccy - System Information - Free Download
      My ComputerSystem Spec


 
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