Windows 10: Kernal Power 41 Event 63 Please Help

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  1.    23 Jul 2017 #11

    I have only had this pc for about 2 months.
    And yes I would like to but I am not sure how to.
      My ComputerSystem Spec

  2.    23 Jul 2017 #12

    I built my PC brand new about 2 months ago, and yes I would like to upgrade to 1703 but not sure how.
    I have reset the bios in the past but I will attempt that again.
    Also, where would I find a BIOS update or find if my BIOS are up to date?

    EDIT: Didn't mean to post this twice.
      My ComputerSystem Spec


  3. Posts : 16,417
    windows 10 professional version 1607 build 14393.969 64 bit
       23 Jul 2017 #13

    See this link: How to update your PC's BIOS | PCWorld

    The windows upgrade can be done with a windows 10 iso: Download Windows 10
    Once the windows upgrade is completed keeping the bootable windows 10 iso is often useful to fix operating system corruption on any windows 10 computer.

    Let's do the troubleshooting steps first and the upgrade later.
    So now complete the drive tests, HD tune and chkdsk.
    Send the memory.dmp
    Next test the memory.
    If there are any bsod please update or post a new zip file: BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec

  4.    24 Jul 2017 #14

    Okay, here is the HDD Error Scan results. (No Errors)
    Attachment 145399
    Also, the "Health" tab shows that everything is "ok"
    Attachment 145404
    Additionally, here are the results from the "Random Access" test, which I assume is what you meant by testing the memory. Correct me if I am wrong.
    Attachment 145405


    I truly appreciate your patience and your help greatly. A lot of these tests aren't quick as you probably know and I will be doing the chkdsk soon.
      My ComputerSystem Spec

  5.    25 Jul 2017 #15

    UPDATE: I have found the driver causing the issue but not sure what to do next. Here is a screen from the event viewer.
    Attachment 145594
      My ComputerSystem Spec


  6. Posts : 16,417
    windows 10 professional version 1607 build 14393.969 64 bit
       25 Jul 2017 #16

    The event that you posted is 7/25/2017.
    The zip that you posted was only up to 7/6/2017
    That indicates corruption with the Nvidia video driver.
    Can you post an updated zip?
      My ComputerSystem Spec

  7.    25 Jul 2017 #17
      My ComputerSystem Spec


  • Posts : 16,417
    windows 10 professional version 1607 build 14393.969 64 bit
       25 Jul 2017 #18

    In the event log just posted this is the last entry related to NVLDDM
    Code:
    Event[11537]:  Log Name: System  Source: Display  Date: 2017-07-21T16:10:04.905  Event ID: 4101  Task: N/A  Level: Warning  Opcode: Info  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-7IAI7P6  Description: Display driver nvlddmkm stopped responding and has successfully recovered.

    Other entries display: Display driver nvlddmkm stopped responding and has successfully recovered.


    The zip has a collector that does not collect every file. That entry is not in the event log zip.

    For that entry click on each
    1) the details tab and post an image
    2) more information: event log online help and post an image
      My ComputerSystem Spec

  •   My ComputerSystem Spec


  • Posts : 16,417
    windows 10 professional version 1607 build 14393.969 64 bit
       25 Jul 2017 #20

    1) Uninstall all Nvidia drivers/software
    2) The best way to do this is to uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from your Graphics card manufacturer or from the NVidia website.

    3) When you do this be sure the "clean install" box is checked and only install the Graphics driver and the PhysX driver.
    4) Display Driver Uninstaller Download version 17.0.6.7: Official Display Driver Uninstaller DDU Download
    5) Display Driver Uninstaller: How to use - Windows 7 Help Forums[2]=Hardware%20and%20Drivers
      My ComputerSystem Spec


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