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  1.    06 Jul 2017 #1
    Join Date : Jul 2017
    Posts : 9
    Windows 10

    BSOD when launching games


    Hi, yesterday my PC started to BSOD when launching any game.
    A few weeks ago I would get an occasional unexpected store exception stop code.
    Yesterday I got this and a Critical Process died message.I think the problem might be hard drive related but I'm trying to make sure whats causing it first.
    Any help or advice would be appreciated.
    Thanks
      My ComputerSystem Spec
  2.    06 Jul 2017 #2
    Join Date : Apr 2017
    Posts : 8,545
    windows 10 professional version 1607 build 14393.969 64 bit

    iaStorA.sys
    Code:
    iaStorA      iaStorA                iaStorA                Kernel        Boot       Running    OK         TRUE        FALSE        4,096             1,261,568   0          05-Dec-14 12:49:22 PM  C:\WINDOWS\system32\drivers\iaStorA.sys          4,096
    iaStorA.sys Intel RST (Rapid Storage Technology) driver http://downloadcenter.intel.com/Default.aspx XP

    Open administrative command prompt and type or copy and paste:


    1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)


    2) sfc /scannow


    3) dism /online /cleanup-image /restorehealth


    4) chkdsk /scan


    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread

    5) perform windows updates and post any failed KB# with error code

    6) Using control panel uninstall Intel Rapid Storage Technology

    6) Reinstall Intel Rapid Storage Technology: Downloads for IntelĀ® Rapid Storage Technology (IntelĀ® RST)
      My ComputerSystem Spec
  3.    06 Jul 2017 #3
    Join Date : Jan 2017
    Karlsruhe
    Posts : 729
    Windows 10 Pro

    Hi,

    Code:
    0x000000EF:    CRITICAL_PROCESS_DIED (6.07.2017 03:24:58) [Windows 10] 
     
    CAUSED BY:     ntoskrnl    
                   dump_iaStorA.sys [5.12.2014 * Intel RST (Rapid Storage Technology) driver  
     
    PROCESS:       csrss.exe
    Code:
    2017-07-06 03:55:46  Warning: The IO operation at logical block address 0x670d10 for Disk 1 (PDO name: \Device\00000064) was retried.

    1. Please update or roll back the Intel RST driver: http://downloadcenter.intel.com/Default.aspx

    2. Please check your Disk:



    BSOD when launching games Diagnostic Test BSOD when launching games
     HDD TESTS

    Run HDTune to check health and scan for errors.



    Note   Note
    It may take some time, but look for signs of any errors or failure.

    You can also run a disk or health check using CrystalDiskInfo or chkdsk. Refer to the tutorial for details of how to do this.


    Take Screenshots of it and post it here.

    ===============================================


    3. U should also do an filesystem repair:

    Repair Windows Filesystem:

    1. Open an elevated command prompt.
    2. In the elevated command prompt, type these five commands below, and press Enter:

    dism /Online /NoRestart /Cleanup-Image /RestoreHealth
    dism /Online /NoRestart /Cleanup-Image /StartComponentCleanup
    sfc /scannow
    chkdsk C: /F /R /X
    fsutil dirty set C:

    SFC:
    The SFC command scans the integrity of all protected system files and replaces incorrect versions with correct Microsoft versions.
    DISM:
    If a Windows image becomes unserviceable, you can use the Deployment Imaging and Servicing Management (DISM) tool to update the files and correct the problem.
    For example, you would use DISM to fix Windows component store corruption when a sfc /scannow command is unable to repair corrupted or modified system files because the component store (source) is corrupted.
    CHKDSK:
    Checking your drives for errors every once in a while can help fix some performance issues. Drive errors can usually be caused by bad sectors, improper shutdowns, bad software, corruption, physical damage, etc...
      My ComputerSystem Spec
  4.    06 Jul 2017 #4
    Join Date : Jul 2017
    Posts : 9
    Windows 10
    Thread Starter

    Running the command prompts now.
    Winver is 1703 OS build 15063.413

    C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\WINDOWS\system32>

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth


    Deployment Image Servicing and Management tool
    Version: 10.0.15063.0


    Image Version: 10.0.15063.0


    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.


    Stage 1: Examining basic file system structure ...
    355584 file records processed.
    File verification completed.
    12133 large file records processed.
    0 bad file records processed.


    Stage 2: Examining file name linkage ...
    429696 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.


    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    37057 data files processed.
    CHKDSK is verifying Usn Journal...
    35526584 USN bytes processed.
    Usn Journal verification completed.


    Windows has scanned the file system and found no problems.
    No further action is required.


    491064319 KB total disk space.
    61242796 KB in 163502 files.
    114296 KB in 37058 indexes.
    0 KB in bad sectors.
    481911 KB in use by the system.
    65536 KB occupied by the log file.
    429225316 KB available on disk.


    4096 bytes in each allocation unit.
    122766079 total allocation units on disk.
    107306329 allocation units available on disk.
      My ComputerSystem Spec
  5.    06 Jul 2017 #5
    Join Date : Jul 2017
    Posts : 9
    Windows 10
    Thread Starter

    Driver uninstalled and rolled back
    running hd tune pro now
      My ComputerSystem Spec
  6.    06 Jul 2017 #6
    Join Date : Jul 2017
    Posts : 9
    Windows 10
    Thread Starter
      My ComputerSystem Spec
  7.    06 Jul 2017 #7
    Join Date : Jan 2017
    Karlsruhe
    Posts : 729
    Windows 10 Pro

    We need the "health" tab in hdtune too
      My ComputerSystem Spec
  8.    06 Jul 2017 #8
    Join Date : Jul 2017
    Posts : 9
    Windows 10
    Thread Starter

    Health tab was the second link
    Currently running chkdsk r but its hanging at 10
      My ComputerSystem Spec
  9.    06 Jul 2017 #9
    Join Date : Apr 2017
    Posts : 8,545
    windows 10 professional version 1607 build 14393.969 64 bit

    It may hang for a long time. Let it run overnight.
    Information on how to find the results:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    Please post the results into the forum.
      My ComputerSystem Spec
  10.    07 Jul 2017 #10
    Join Date : Jan 2017
    Karlsruhe
    Posts : 729
    Windows 10 Pro

    @Dunnger

    Please post complete & full window of the HDTune Health tab. Please post an screenshot of CrystalDiskInfo too.
      My ComputerSystem Spec

 
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