BSOD when I unplug Mouse or USB-C Hub

I just bought an ASUS Q325UA 2in1 Laptop. Everything works fine until I try to unplug my mouse from the supplied USB-C to USB/HDMI hub as well as from another USB-C to USB/VGA hub.

I've attached my dump files. Thanks in advance for the help.

Attachment 142664

Code:

BugCheck D1, {5b0, 2, 0, fffff80d4249e9e9}Probably caused by : UsbHub3.sys ( UsbHub3!HUBPSM20_IssuingSuspendedToDeviceSM+19 )

USBHUB3.sys

USB3 HUB Driver Info - http://msdn.microsoft.com/en-us/libr...(v=vs.85).aspx

Windows Update

Wdf01000.sys

WDF Dynamic - Kernel Mode Driver Framework Runtime

Windows Update

USBXHCI.sys

USB XHCI Driver Info - http://msdn.microsoft.com/en-us/libr...(v=vs.85).aspx

Windows Update

UCX01000.sys

USB Controller Extention driver http://msdn.microsoft.com/en-us/libr...(v=vs.85).aspx

Windows Update

WppRecorder.sys

WPP Trace Recorder

Windows Update

acpi.sys

ACPI Driver for NT

Windows Update

Code:

BugCheck D1, {ffffffffffffffd0, 2, 0, fffff8095a827a60}

*** WARNING: Unable to verify checksum for win32k.sys
Probably caused by : memory_corruption

Code:

fffff800`3a924028  fffff809`5e2b7268Unable to load image \SystemRoot\System32\Drivers\dump_iaStorA.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for dump_iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for dump_iaStorA.sys
 dump_iaStorA+0x77268

iaStorA.sys

Intel RST (Rapid Storage Technology) driver

http://downloadcenter.intel.com/Default.aspx XP

Open administrative command prompt and type or copy and paste:


1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)


2) sfc /scannow


3) dism /online /cleanup-image /restorehealth


4) chkdsk /scan


When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread

5) Open control panel > uninstall Intel Rapid Storage technology
Reinstall using the Asus web site after entering your computer's serial or product number and operating system.
In case there is no suitable driver listed you can also view:
Downloads for Intel® Rapid Storage Technology (Intel® RST) Drivers
Download Intel® Rapid Storage Technology (Intel® RST)
Intel® Driver Update Utility

6) Run memtest86+ version 5.01 for at least 8 runs.
This may take hours so plan to run it overnight.
http://www.memtest.org/https://answe...f-ecc7b7ff6461

When Memtest86+ has completed 8 or more runs make an image of the results to post into the thread.

axe0 said:

@zbook, all drivers with dump_*.sys are drivers from Windows. See Driver Reference Table - dump_iaStor.sys
Ignore them.

Yeah, in the past I was confused every time I saw this. But is there a chance that the driver, the controller or disk (which is "connected" to this driver) could be the cause? U understand dump_ means windows system file. But is it in a way conntected to the Intel driver?

Thank you for the reply. I've done steps 1-4 and posted the results below.

BSODHunter said:

Yeah, in the past I was confused every time I saw this. But is there a chance that the driver, the controller or disk (which is "connected" to this driver) could be the cause? U understand dump_ means windows system file. But is it in a way conntected to the Intel driver?

In light of this, should I reinstall or not?

I'll post the results of step 6 later today or tomorrow.


Windows 10 Version 1703

Build 15063.413

Code:

Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>winver

C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.15063.0

Image Version: 10.0.15063.0

[==                         4.5%                         [==                          4.8%                         [===                         5.2%                         [===                        5.5%                          [===                        5.7%                          [===                        6.1%                         [===                         6.4%                         [===                         6.7%                         [====                       7.0%                          [====                       7.4%                          [====                       7.7%                         [====                        8.1%                         [=====                       8.6%                         [=====                      8.8%                          [=====                      9.8%                          [======                     10.6%                        [======                      11.2%                        [======                      11.5%                        [=======                    12.2%                         [=======                    13.1%                         [========                   14.0%                        [========                    15.0%                        [=========                   15.7%                        [=========                  16.5%                         [=========                  16.9%                         [=========                  17.2%                        [==========                  17.5%                        [==========                  17.9%                        [==========                 18.9%                         [===========                19.9%                         [============               20.9%                        [============                21.4%                        [============                22.1%                        [=============              22.6%                         [=============              23.2%                         [=============              23.8%                         [==============             24.6%                         [==============             25.3%                         [===============            26.0%                         [===============            26.7%                         [===============            27.4%                         [================           27.8%                         [================           28.5%                         [================           29.3%                         [=================          29.9%                         [=================          30.7%                         [==================         31.3%                         [==================         31.7%                         [==================         32.6%                         [===================        33.1%                         [===================        33.6%                         [===================        34.1%                         [====================       34.5%                         [====================       35.3%                         [====================       35.8%                         [=====================      36.8%                         [=====================      37.8%                         [======================     38.4%                         [======================     39.0%                         [=======================    39.7%                         [=======================    40.7%                         [========================   41.5%                         [========================   41.7%                         [========================   42.1%                         [========================   42.7%                         [=========================  43.5%                         [=========================  44.4%                         [========================== 45.1%                         [========================== 45.7%                         [========================== 45.9%                         [========================== 46.5%                         [===========================46.9%                         [===========================47.5%                         [===========================48.4%                         [===========================49.4%                         [===========================50.3%                         [===========================51.1%                         [===========================51.9%                         [===========================52.4%                         [===========================52.7%                         [===========================53.3%                         [===========================53.7%                         [===========================54.0%                         [===========================55.0%                         [===========================56.0%                         [===========================57.0%=                        [===========================58.0%=                        [===========================59.0%==                       [===========================60.0%==                       [===========================61.0%===                      [===========================62.0%===                      [===========================63.0%====                     [===========================64.0%=====                    [===========================65.0%=====                    [===========================66.0%======                   [===========================67.0%======                   [===========================68.0%=======                  [===========================69.0%========                 [===========================70.0%========                 [===========================71.0%=========                [===========================72.0%=========                [===========================73.0%==========               [===========================74.0%==========               [===========================75.0%===========              [===========================76.0%============             [===========================77.0%============             [===========================78.0%=============            [===========================79.0%=============            [===========================80.0%==============           [===========================81.0%==============           [===========================82.0%===============          [===========================83.0%================         [===========================84.0%================         [===========================85.0%=================        [===========================86.0%=================        [===========================87.0%==================       [===========================88.0%===================      [===========================89.0%===================      [===========================90.0%====================     [===========================91.0%====================     [===========================92.0%=====================    [===========================93.0%=====================    [===========================94.0%======================   [===========================94.6%======================   [===========================95.1%=======================  [===========================96.1%=======================  [===========================97.1%========================[===========================97.6%========================[===========================98.2%========================[===========================99.2%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[==========================100.0%========================[==========================100.0%========================[==========================100.0%========================[==========================100.0%========================[==========================100.0%========================[==========================100.0%========================[==========================100.0%==========================]  The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32>chkdsk /scan
The type of the file system is NTFS.
Volume label is OS.

Stage 1: Examining basic file system structure ...
                                                                                                                     401920 file records  processed.                         
File verification completed.
                                                                                                                     7087 large file records  processed.                     
                                                                                                                     0 bad file records  processed.                          

Stage 2: Examining file name linkage ...
                                                                                                                     493774 index entries  processed.                        
Index verification completed.
                                                                                                                     0 unindexed files scanned.                              
                                                                                                                     0 unindexed files recovered  to lost and found.         

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
                                                                                                                     45928 data files processed.                             
CHKDSK is verifying Usn Journal...
                                                                                                                     40092376 USN bytes  processed.                          
Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

 499312639 KB total disk space.
 295034508 KB in 241614 files.
    153628 KB in 45929 indexes.
         0 KB in bad sectors.
    526059 KB in use by the system.
     65536 KB occupied by the log file.
 203598444 KB available on disk.

      4096 bytes in each allocation unit.
 124828159 total allocation units on disk.
  50899611 allocation units available on disk.

C:\WINDOWS\system32>