1.    05 Jul 2017 #1
    Join Date : Jul 2017
    Posts : 2
    Windows 10

    BSOD when I unplug Mouse or USB-C Hub


    I just bought an ASUS Q325UA 2in1 Laptop. Everything works fine until I try to unplug my mouse from the supplied USB-C to USB/HDMI hub as well as from another USB-C to USB/VGA hub.

    I've attached my dump files. Thanks in advance for the help.

    Attachment 142664
      My ComputerSystem Spec
  2.    06 Jul 2017 #2
    Join Date : Apr 2017
    Posts : 8,853
    windows 10 professional version 1607 build 14393.969 64 bit

    Code:
    BugCheck D1, {5b0, 2, 0, fffff80d4249e9e9}Probably caused by : UsbHub3.sys ( UsbHub3!HUBPSM20_IssuingSuspendedToDeviceSM+19 )

    Wdf01000.sys WDF Dynamic - Kernel Mode Driver Framework Runtime Windows Update



    UCX01000.sys USB Controller Extention driver
    http://msdn.microsoft.com/en-us/libr...(v=vs.85).aspx
    Windows Update

    WppRecorder.sys WPP Trace Recorder Windows Update

    acpi.sys ACPI Driver for NT Windows Update

    Code:
    BugCheck D1, {ffffffffffffffd0, 2, 0, fffff8095a827a60}
    
    *** WARNING: Unable to verify checksum for win32k.sys
    Probably caused by : memory_corruption
    Code:
    fffff800`3a924028  fffff809`5e2b7268Unable to load image \SystemRoot\System32\Drivers\dump_iaStorA.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for dump_iaStorA.sys
    *** ERROR: Module load completed but symbols could not be loaded for dump_iaStorA.sys
     dump_iaStorA+0x77268
    iaStorA.sys Intel RST (Rapid Storage Technology) driver http://downloadcenter.intel.com/Default.aspx XP

    Open administrative command prompt and type or copy and paste:


    1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)


    2) sfc /scannow


    3) dism /online /cleanup-image /restorehealth


    4) chkdsk /scan


    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread

    5) Open control panel > uninstall Intel Rapid Storage technology
    Reinstall using the Asus web site after entering your computer's serial or product number and operating system.
    In case there is no suitable driver listed you can also view:
    Downloads for Intel® Rapid Storage Technology (Intel® RST) Drivers
    Download Intel® Rapid Storage Technology (Intel® RST)
    Intel® Driver Update Utility

    6) Run memtest86+ version 5.01 for at least 8 runs.
    This may take hours so plan to run it overnight.
    http://www.memtest.org/https://answe...f-ecc7b7ff6461

    When Memtest86+ has completed 8 or more runs make an image of the results to post into the thread.
      My ComputerSystem Spec
  3.    06 Jul 2017 #3
    Join Date : Jun 2015
    Posts : 12,873
    Windows 10 Pro

    @zbook, all drivers with dump_*.sys are drivers from Windows. See Driver Reference Table - dump_iaStor.sys
    Ignore them.
      My ComputersSystem Spec
  4.    06 Jul 2017 #4
    Join Date : Jan 2017
    Karlsruhe
    Posts : 733
    Windows 10 Pro

    Quote Originally Posted by axe0 View Post
    @zbook, all drivers with dump_*.sys are drivers from Windows. See Driver Reference Table - dump_iaStor.sys
    Ignore them.

    Yeah, in the past I was confused every time I saw this. But is there a chance that the driver, the controller or disk (which is "connected" to this driver) could be the cause? U understand dump_ means windows system file. But is it in a way conntected to the Intel driver?
      My ComputerSystem Spec
  5.    06 Jul 2017 #5
    Join Date : Jun 2015
    Posts : 12,873
    Windows 10 Pro

    Unlikely, as mentioned at caronna.org disk access is provided while the dump is being generated, after the system crash.
      My ComputersSystem Spec
  6.    06 Jul 2017 #6
    Join Date : Jul 2017
    Posts : 2
    Windows 10
    Thread Starter

    Thank you for the reply. I've done steps 1-4 and posted the results below.

    Quote Originally Posted by BSODHunter View Post
    Yeah, in the past I was confused every time I saw this. But is there a chance that the driver, the controller or disk (which is "connected" to this driver) could be the cause? U understand dump_ means windows system file. But is it in a way conntected to the Intel driver?
    In light of this, should I reinstall or not?

    I'll post the results of step 6 later today or tomorrow.


    Windows 10 Version 1703

    Build 15063.413



    Code:
    Microsoft Windows [Version 10.0.15063]
    (c) 2017 Microsoft Corporation. All rights reserved.
    
    C:\WINDOWS\system32>winver
    
    C:\WINDOWS\system32>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection did not find any integrity violations.
    
    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.15063.0
    
    Image Version: 10.0.15063.0
    
    [==                         4.5%                         [==                          4.8%                         [===                         5.2%                         [===                        5.5%                          [===                        5.7%                          [===                        6.1%                         [===                         6.4%                         [===                         6.7%                         [====                       7.0%                          [====                       7.4%                          [====                       7.7%                         [====                        8.1%                         [=====                       8.6%                         [=====                      8.8%                          [=====                      9.8%                          [======                     10.6%                        [======                      11.2%                        [======                      11.5%                        [=======                    12.2%                         [=======                    13.1%                         [========                   14.0%                        [========                    15.0%                        [=========                   15.7%                        [=========                  16.5%                         [=========                  16.9%                         [=========                  17.2%                        [==========                  17.5%                        [==========                  17.9%                        [==========                 18.9%                         [===========                19.9%                         [============               20.9%                        [============                21.4%                        [============                22.1%                        [=============              22.6%                         [=============              23.2%                         [=============              23.8%                         [==============             24.6%                         [==============             25.3%                         [===============            26.0%                         [===============            26.7%                         [===============            27.4%                         [================           27.8%                         [================           28.5%                         [================           29.3%                         [=================          29.9%                         [=================          30.7%                         [==================         31.3%                         [==================         31.7%                         [==================         32.6%                         [===================        33.1%                         [===================        33.6%                         [===================        34.1%                         [====================       34.5%                         [====================       35.3%                         [====================       35.8%                         [=====================      36.8%                         [=====================      37.8%                         [======================     38.4%                         [======================     39.0%                         [=======================    39.7%                         [=======================    40.7%                         [========================   41.5%                         [========================   41.7%                         [========================   42.1%                         [========================   42.7%                         [=========================  43.5%                         [=========================  44.4%                         [========================== 45.1%                         [========================== 45.7%                         [========================== 45.9%                         [========================== 46.5%                         [===========================46.9%                         [===========================47.5%                         [===========================48.4%                         [===========================49.4%                         [===========================50.3%                         [===========================51.1%                         [===========================51.9%                         [===========================52.4%                         [===========================52.7%                         [===========================53.3%                         [===========================53.7%                         [===========================54.0%                         [===========================55.0%                         [===========================56.0%                         [===========================57.0%=                        [===========================58.0%=                        [===========================59.0%==                       [===========================60.0%==                       [===========================61.0%===                      [===========================62.0%===                      [===========================63.0%====                     [===========================64.0%=====                    [===========================65.0%=====                    [===========================66.0%======                   [===========================67.0%======                   [===========================68.0%=======                  [===========================69.0%========                 [===========================70.0%========                 [===========================71.0%=========                [===========================72.0%=========                [===========================73.0%==========               [===========================74.0%==========               [===========================75.0%===========              [===========================76.0%============             [===========================77.0%============             [===========================78.0%=============            [===========================79.0%=============            [===========================80.0%==============           [===========================81.0%==============           [===========================82.0%===============          [===========================83.0%================         [===========================84.0%================         [===========================85.0%=================        [===========================86.0%=================        [===========================87.0%==================       [===========================88.0%===================      [===========================89.0%===================      [===========================90.0%====================     [===========================91.0%====================     [===========================92.0%=====================    [===========================93.0%=====================    [===========================94.0%======================   [===========================94.6%======================   [===========================95.1%=======================  [===========================96.1%=======================  [===========================97.1%========================[===========================97.6%========================[===========================98.2%========================[===========================99.2%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[===========================99.9%========================[==========================100.0%========================[==========================100.0%========================[==========================100.0%========================[==========================100.0%========================[==========================100.0%========================[==========================100.0%========================[==========================100.0%==========================]  The restore operation completed successfully.
    The operation completed successfully.
    
    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.
    Volume label is OS.
    
    Stage 1: Examining basic file system structure ...
                                                                                                                         401920 file records  processed.                         
    File verification completed.
                                                                                                                         7087 large file records  processed.                     
                                                                                                                         0 bad file records  processed.                          
    
    Stage 2: Examining file name linkage ...
                                                                                                                         493774 index entries  processed.                        
    Index verification completed.
                                                                                                                         0 unindexed files scanned.                              
                                                                                                                         0 unindexed files recovered  to lost and found.         
    
    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
                                                                                                                         45928 data files processed.                             
    CHKDSK is verifying Usn Journal...
                                                                                                                         40092376 USN bytes  processed.                          
    Usn Journal verification completed.
    
    Windows has scanned the file system and found no problems.
    No further action is required.
    
     499312639 KB total disk space.
     295034508 KB in 241614 files.
        153628 KB in 45929 indexes.
             0 KB in bad sectors.
        526059 KB in use by the system.
         65536 KB occupied by the log file.
     203598444 KB available on disk.
    
          4096 bytes in each allocation unit.
     124828159 total allocation units on disk.
      50899611 allocation units available on disk.
    
    C:\WINDOWS\system32>
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
Constantly have to unplug the modem to get internet speed
Hello to anyone who is taking the time to read this. My current internet provider provides on average 40-45mbs download speed and 7-12 mbs upload speed. Whenever I start up my computer where the connection is automatically connected, the speed...
Network and Sharing
Solved Numlock does not work unless I unplug and replug keyboard after reboot
I have had this problem on three different keyboards, from three different brands on two different computers. After a reboot, the numlock will not work. The indicator light goes on and off as expected, but I only get numbers - the arrow keys do...
Drivers and Hardware
BSOD when I unplug my kobo touch from USB
Hi there, I've been trying to get my Kobo Touch to be recognized properly by my Windows 10 desktop for a couple of days now. Bear in mind my laptop running completely stock Windows 10 picks it up flawlessly, so I think there is something screwing...
BSOD Crashes and Debugging
Annoying: Safe Eject does not tell me when I can unplug a device
Is it only me or has Microsoft removed this bubble, which always popped up when you could eject a device? In Windows 10 I never see it. This makes the Safe Eject function hard to use - I never know, whether I now can unplug the device or if I can't....
Drivers and Hardware
Unplug hard drives to get Windows 10 upgrade to behave
Unplug hard drives to get Windows 10 upgrade to behave - TechRepublic
Windows 10 News
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 19:12.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums