BSOD while using Google chrome

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  1. Posts : 11
    win10
    Thread Starter
       #11

    i just another bsod
    Probably caused by : intelppm.sys ( intelppm!C1Halt+2 )
      My Computer


  2. Posts : 41,455
    windows 10 professional version 1607 build 14393.969 64 bit
       #12

    Please update your zip file when you have a bsod: BSOD - Posting Instructions - Windows 10 Forums

    Code:
    The driver \Driver\iaLPSS2_UART2 failed to load for the device PCI\VEN_8086&DEV_A127&SUBSYS_79761462&REV_31\3&11583659&0&F0.
    Code:
    Windows failed fast startup with error status 0xC00000D4.
    Open administrative command prompt and type or copy and paste:


    1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)


    2) sfc /scannow


    3) dism /online /cleanup-image /restorehealth


    4) chkdsk /scan


    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread



    5) Turn off windows fast startup: Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials

    6) perform windows updates and post any failed KB# with error code into the thread

    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
      My Computer


  3. Posts : 11
    win10
    Thread Starter
       #13

    here the dm log
    i used power saving mode while oc the cpu, so that was the problem? do i turn off cpu power saving mode in bios too?
    because the chrome was laggy like 1 second freeze.
      My Computer


  4. Posts : 41,455
    windows 10 professional version 1607 build 14393.969 64 bit
       #14

    Code:
    BugCheck A, {3490, ff, 94, fffff80219f6b679}Probably caused by : intelppm.sys ( intelppm!C1Halt+2 )
    Code:
    intelppm     Intel processzor illes Intel processzor illes Kernel        Manual     Running    OK         TRUE        FALSE        69ÿ632            28ÿ672      0          2016. 07. 16. 4:10:43  C:\WINDOWS\system32\drivers\intelppm.sys

    Make sure that there is no over clocking while troubleshooting.Sometimes there are problems in the bios that produce bsod.

    To ensure that there are no improper bios settings please reset the bios.
    Sometimes there can be failure to boot after resetting the bios.

    So please make sure your files are backed up.

    Please make a backup image with Macrium:
    Macrium Software | Macrium Reflect Free: Macrium Software | Macrium Reflect Free
    And please create a restore point.How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computers CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow




    What is the intelppm.sys file?

    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
      My Computer


  5. Posts : 11
    win10
    Thread Starter
       #15

    its said there no new driver.
    also
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    dind't find anything.
      My Computer


  6. Posts : 41,455
    windows 10 professional version 1607 build 14393.969 64 bit
       #16

    Let us know your progress with chkdsk /scan, turning off Windows fast startup, Windows updates.

    What questions if any do you have about Windows driver verifier?
      My Computer


  7. Posts : 14,903
    Windows 10 Pro
       #17

    Morty said:
    I always use chrome without hardware acceleration, but what kind of driver use for chrome?
    i don't think driver verifier is really necessary because as i said only chrome cause bsod every other run fine.
    ( anyway at the weekend i update usb 3.0, intel chipset and every old driver but if it crash again i'm gonna switch firefox.)
    Unfortunately driver verifier is necessary. Chrome is a program that doesn't need admin rights to run. Only the things that run with admin rights can cause a system to crash.
      My Computers


  8. Posts : 11
    win10
    Thread Starter
       #18

    zbook said:
    Let us know your progress with chkdsk /scan, turning off Windows fast startup, Windows updates.

    What questions if any do you have about Windows driver verifier?
    its only find my wacom tablet driver but its ok since the latest driver in wacom page is 2015. i turned off fast startup since i have this pc.
    i read some forum when you oc the cpu in idle caused bsod if the cpu power saving settings on in the bios. so i disabled c-state, c1e support . i report tomorrow if it was the problem and also run 8 hour driver verifier.
      My Computer


  9. Posts : 41,455
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    Were there any problems seen on chkdsk /scan?
    Back up your files.
    Make a Macrium image of your drive.
    Create a restore point.
    See this link so that you are optimally configured to save *.dmp files: BSOD Finding and fixing them - Microsoft Community
    There are two methods in which you can turn off Windows driver verifier. See the two links provided. One is using startup options > restart > select #6 safe mode with command prompt (verifier /reset) and the other is via command prompt with Administrator X:\Windows\system32\cmd.exe (verifier /bootmode resetonbootfail). If you use restore it is likely there will be no *.dmp file. On the bsod window it will display a stop code typically driver verifier detected violation. Sometimes it will display the misbehaving driver. If you see it please record it.
    Practice using the windows advanced troubleshooting menu: open administrative command prompt and type or copy and paste: shutdown /r /o /f /t 00
    Download and install Bluescreenview and Whocrashed.
    When you reboot after each bsod and are back on the desktop run each to find the misbehaving driver.
    Uninstall misbehaving drivers using the control panel or device manager.
    You can use Windwos driver verifier to keep uninstalling misbehaving drivers or you can reinstall after each uninstall. That is personal preference. The result should be the same, the elimination of misbehaving drivers.
    Update the zip file with the bsod *.dmp files and we will debug them and guide you through the process.
    BSOD - Posting Instructions - Windows 10 Forums
      My Computer


  10. Posts : 14,903
    Windows 10 Pro
       #20

    Please run driver verifier according to the second post of this thread.
      My Computers


 

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