BSOD during Youtube videos on Asus running Win 10

bryguy1231 · 02 Jul 2017

I've seen this has been a minor problem recently for several posters. The generic update drivers and similar basic attempts have done nothing to change the situation. I only get a Watchdog Exception reset during Youtube videos, whether played on Chrome or Edge. This can be directly on Youtube website, or linked player from some other site. Sometimes my mouse will lock up and audio/video freezes or makes weird noises, but then recovers. Typically, though, it just goes to the BSOD.

zbook · 03 Jul 2017

Code:

The WinDefend service failed to start due to the following error: Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Code:

Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Windows Defender - KB2267602 (Definition 1.227.1846.0).

Code:

BugCheck 74, {2, ffffe10032d86a70, 1, ffffffffc000014c}Probably caused by : ntkrnlmp.exe ( nt!CmpLoadHiveThread+a3ce7 )

Code:

BugCheck 133, {0, 501, 500, 0}Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Code:

ffffd000`25446870  fffff801`39f03000Unable to load image rtwlane.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for rtwlane.sys*** ERROR: Module load completed but symbols could not be loaded for rtwlane.sys rtwlane+0x383000

Code:

BugCheck 133, {0, 501, 500, 0}*** WARNING: Unable to verify timestamp for rtwlane.sys*** ERROR: Module load completed but symbols could not be loaded for rtwlane.sysProbably caused by : rtwlane.sys ( rtwlane+30918 )

Code:

BugCheck 133, {0, 501, 500, 0}*** WARNING: Unable to verify timestamp for rtwlane.sys*** ERROR: Module load completed but symbols could not be loaded for rtwlane.sysProbably caused by : rtwlane.sys ( rtwlane+30918 )

rtwlane.sys

Realtek PCI-E Wireless LAN NIC NDIS Driver

http://www.realtek.com.tw/downloads/...Level=4&Conn=3

Realtek

Open administrative command prompt and type or copy and paste:

1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)

2) sfc /scannow

3) dism /online /cleanup-image /restorehealth

4) chkdsk /scan

When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread

5) Perform windows updates and post any failed KB# with error code.

6) Run windows defender in full mode. Please report the results into the thread.

7) Uninstall the Realtek PCI-E Wireless Lan driver using device manager.
Reinstall this Realtek driver using the Asus web site.
Enter your computer's serial or product number with the operating system.
In case a suitable driver is not available an alternative is the Realtek web site: Realtek
However Asus approved drivers are preferred.

philc43 · 03 Jul 2017

bryguy1231 said:

I've seen this has been a minor problem recently for several posters. The generic update drivers and similar basic attempts have done nothing to change the situation. I only get a Watchdog Exception reset during Youtube videos, whether played on Chrome or Edge. This can be directly on Youtube website, or linked player from some other site. Sometimes my mouse will lock up and audio/video freezes or makes weird noises, but then recovers. Typically, though, it just goes to the BSOD.

I agree this error is being seen more and more on ASUS systems with the May 2017 version of rtwlane.sys network driver that Windows seems to update.

The solution seems to be to go back to the network driver provided by ASUS for your motherboard and to prevent W10 from automatically updating drivers. For your system there is a Version*V10.9.422.2016.01 from 2016 that you should install and if this fails there is one earlier one from 2015 available.

bryguy1231 · 03 Jul 2017

Version 1511 (OS Build 10586.962)
Microsoft Windows [Version 10.0.10586](c) 2015 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>winverC:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection found corrupt files and successfully repairedthem. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. Forexample C:\Windows\Logs\CBS\CBS.log. Note that logging is currently notsupported in offline servicing scenarios.C:\WINDOWS\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.10586.0Image Version: 10.0.10586.0[==========================100.0%==========================]The restore operation completed successfully.The operation completed successfully.C:\WINDOWS\system32>chkdskk /scan'chkdskk' is not recognized as an internal or external command,operable program or batch file.C:\WINDOWS\system32>chkdsk /scanThe type of the file system is NTFS.Stage 1: Examining basic file system structure ... 316672 file records processed.File verification completed. 14271 large file records processed. 0 bad file records processed.Stage 2: Examining file name linkage ... 398836 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found.Stage 3: Examining security descriptors ...Security descriptor verification completed. 41083 data files processed.CHKDSK is verifying Usn Journal... 41945624 USN bytes processed.Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required. 487591935 KB total disk space. 414271776 KB in 230459 files. 154136 KB in 41084 indexes. 0 KB in bad sectors. 443191 KB in use by the system. 65536 KB occupied by the log file. 72722832 KB available on disk. 4096 bytes in each allocation unit. 121897983 total allocation units on disk. 18180708 allocation units available on disk.C:\WINDOWS\system32>

-- No updates from Windows, no failed KB#s

-- Full scan via Windows Defender found SoftwareBundler:Win32/Prepscram in an EaseUS data recovery program folder, which was removed as suggested.

Replacing the Realtek PCI-E Wireless Lan driver as instructed.

Edited -- Had a lot of difficulty downgrading the Realtek driver. Using any of the packaged installers or manually telling it to use the older driver just resulted in the newest version ending up reinstalling. I tried deleting all the more recent drivers from the system, but most were locked. I eventually did end up with an option to rollback to a 2015 driver which is what I've done now. I went into Updates and stopped the automatic updating. Now to test.

philc43 · 03 Jul 2017

Please let us know if the older Realtek driver is working OK for you. A lot of recent posts have been about this type of BSOD and so anything you can share of your experience in fixing it will be appreciated.

bryguy1231 · 03 Jul 2017

Have ran several hours of Youtube, straight and in breaks. No issues whatsoever. I have no idea what files Windows Resource Protection had to repair but I'm presuming my issue was indeed the 05/17 update of the Realtek driver rtwlane.sys. I tried several ways of going backwards with drivers but even with other forum helps, no matter what I manually or installer tried, it would say "Sure, I'll use the old driver," and then end up with, "All done, here's your 05/17 driver as you requested." After so many struggles, I eventually had the 2015 version as an option for Rollback to Older Driver and that's how I finally got it shoved into my OS. Hate hate hate. I locked out automatic updates from Windows afterwards. Thanks for walking me through the Find My Problem steps, guys. You're awesome.

bryguy1231 · 29 Sep 2017

And the Windows Creator update overwrote me again, updating to the most recent rtwlane.sys driver. Sure enough, they "CREATED" the Youtube video failure situation again. No rollback option on the driver, but I have the old driver still on my system and will be fighting to put it back into place. Curses!

zbook · 29 Sep 2017

Modify Windows so that it does not update non-Microsoft drivers:

Enable or Disable Driver Updates in Windows Update in Windows 10 Windows 10 Windows Update Activation Tutorials

Then roll back the misbehaving driver.

bryguy1231 · 30 Sep 2017

Thanks for the link. I hadn't done the obvious duh thing and searched for the methodology here. Google had informed me that I had to have the Pro version to be able to block specific drivers and I stopped at that point. My Install Driver and selecting the available 2015 version that still resided on my hard drive went through without a hiccup. Now I've told Windows to only update itself and stay away from the Realtek drivers.

zbook · 30 Sep 2017

Great. I,m glad you got it so it will no longer upgrade automatically.
The 2017 driver has been problematic.
We have been rolling back for months and most of the roll backs were several months ago.