1.    01 Jul 2017 #1
    Join Date : Jul 2017
    Posts : 2
    Windows 10

    BSOD During regular use - ntoskrnl.exe


    Hey guys! Ive tried to figure this one out but i need some help.

    The computer has rebooted from a bugcheck. The bugcheck was: 0x000000ef (0xffffb88abdd17800, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 1bf85a5e-c05d-4f56-859c-7b9024b34533.

    Caused by Driver: ntoskrnl.exe
    Crash Address: ntoskrnl.exe+14ece0


    From what i read, my pc is being thrown into a bsod because ntoskrnl detects that somethings in its memory, or the memory is corrupted, and wants to protect it from further damage. Any way to diagnose further than this? I've updated all my drivers, ran some health checks on my SSD and RAM and they all came back fine.
      My ComputerSystem Spec
  2.    01 Jul 2017 #2
    Join Date : Nov 2015
    Posts : 2,859
    64bit Win 10 Pro ver 1709 Build 16299.64

    Hello staccado and welcome to TenForums

    Please post up the logfiles as we ask you to do at the top of this page. This helps us by providing the information for analysing the crash.
      My ComputersSystem Spec
  3.    01 Jul 2017 #3
    Join Date : Jul 2017
    Posts : 2
    Windows 10
    Thread Starter

    Quote Originally Posted by philc43 View Post
    Hello staccado and welcome to TenForums

    Please post up the logfiles as we ask you to do at the top of this page. This helps us by providing the information for analysing the crash.
    Thanks! They should be up now, ADMINRG-GQOR3A1-Sat_07_01_2017__95329_77.zip
      My ComputerSystem Spec
  4.    01 Jul 2017 #4
    Join Date : Nov 2015
    Posts : 2,859
    64bit Win 10 Pro ver 1709 Build 16299.64

    Looking at your most recent mini-dumps from the crashes shows that the Bitdefender driver atc.sys is a possible cause. To rule this out please uninstall Bit defender anti-virus and use Windows Defender. If you still continue to get BSOD after this then we can look further for other causes.
      My ComputersSystem Spec
  5.    01 Jul 2017 #5
    Join Date : Apr 2017
    Posts : 8,592
    windows 10 professional version 1607 build 14393.969 64 bit

    Open administrative command prompt and type or copy and paste:


    1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)

    2) sfc /scannow

    3) dism /online /cleanup-image /restorehealth

    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread


    4) As phil43 posted all of the minidump indicate atc or bitdefender. Please also use this tool to uninstall bitdefender: Uninstall Bitdefender

    5) Using administrative command prompt type chkdsk /x /r (this will take many hours so plan to run overnight)
    To find and post the results into the thread please use these links:

    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    https://askleo.com/chkdsk_what_is_it...t_ran_on_boot/
    How to find chkdsk results in Windows 10 - Winaero uses 26226 find

    6) run one of the SMART tests on your drives:
    CrystalDiskInfo - Software - Crystal Dew World: CrystalDiskMark - Software - Crystal Dew World
    HD Tune: http://www.hdtune.com/
    Hard Disk Sentinel - HDD health and temperature monitoring: Hard Disk Sentinel - HDD health and temperature monitoring

    When the SMART test has completed open the Microsoft snipping tool and make images of the results to post into the thread.

    7) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials
      My ComputerSystem Spec
  6.    03 Jul 2017 #6
    Join Date : Jan 2017
    Karlsruhe
    Posts : 729
    Windows 10 Pro
      My ComputerSystem Spec
  7.    03 Jul 2017 #7
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,339
    Windows 10 Pro X64 16299.19

    I think this is what it's supposed to be: How do I see the results of a CHKDSK that ran on boot? - Ask Leo!
      My ComputersSystem Spec

 


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