BSOD Caused by ntoskrnl.exe and hal.dll

Hi, I am getting a BSOD in my machine. Before this, I also got problems with
Windows 10 and my APU (A10-4600M with AMD Radeon HD 7970M). I also fixed that
by hiding the windows update and use AMD-Catalyst 15.7.1 driver instead of a conflict driver.
Maybe those cause some problems.

Thank you in advance for your replies :).


Attachment 141818

These errors are most likely hardware related. Analysing a x124 WHEA Hardware error requires a lot of testing to track down the culprit. You can do this by following the x124 troubleshooting section in the following tutorial. Please report back all your findings and show screenshots of the result.

WinDBG - The Basics for Debugging Crash Dumps in Windows 10

Can you provide us with the kernel memory dump please? Its located in C:\Windows\MEMORY.DMP.
You can upload it to an cloud service like dropbox or onedrive.

Ok, I will post kernel memory dump after I finish running memtest86.

For the memtest86+:
use version 5.01 : Memtest86+ - Advanced Memory Diagnostic Tool
make sure it runs for 8 or more runs
When you have completed 8 or more runs please post an image into the thread.
http://www.memtest.org/https://answe...f-ecc7b7ff6461

When testing CPU and GPU please monitor temperatures:

Speccy - Free Download - Piriform: Speccy - System Information - Free Download


HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID


SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer

Code:

WHEA_UNCORRECTABLE_ERROR (124)

Code:

BugCheck 124, {0, ffffc8854f11d028, b0800000, 60151}Probably caused by : AuthenticAMD

Code:

mafia2.exe

Code:

BugCheck 124, {0, ffffc50c60df1028, b0800000, 60151}Probably caused by : AuthenticAMD

Code:

CompatTelRunne

Code:

BugCheck 109, {a3a0215933dcf65d, b3b72ddf865ed3f3, 6, 18}Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Code:

23/6/2560 2:23    Application Error    Faulting application name: RadeonSettings.exe, version: 10.1.1.1682, time stamp: 0x58fea395
Faulting module name: atiadlxx.dll, version: 7.16.10.1301, time stamp: 0x565b5d82
Exception code: 0xc0000005
Fault offset: 0x000000000008e637
Faulting process id: 0x1bb8
Faulting application start time: 0x01d2ebc7a2d31783
Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe
Faulting module path: C:\WINDOWS\SYSTEM32\atiadlxx.dll
Report Id: 144f3837-4097-4751-92fa-5f7ada963871
Faulting package full name: 
Faulting package-relative application ID:22/6/2560 13:43    Application Error    Faulting application name: RadeonSettings.exe, version: 10.1.1.1682, time stamp: 0x58fea395
Faulting module name: atiadlxx.dll, version: 7.16.10.1301, time stamp: 0x565b5d82
Exception code: 0xc0000005
Fault offset: 0x000000000008e637
Faulting process id: 0x24e8
Faulting application start time: 0x01d2eb5d8a08cabf
Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe
Faulting module path: C:\WINDOWS\SYSTEM32\atiadlxx.dll
Report Id: 6b96961e-6e0c-4630-9bae-827b0ab5b63a
Faulting package full name: 
Faulting package-relative application ID:22/6/2560 13:43    Application Error    Faulting application name: RadeonSettings.exe, version: 10.1.1.1682, time stamp: 0x58fea395
Faulting module name: atiadlxx.dll, version: 7.16.10.1301, time stamp: 0x565b5d82
Exception code: 0xc0000005
Fault offset: 0x000000000008e637
Faulting process id: 0xe0
Faulting application start time: 0x01d2eb5d823d3801
Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe
Faulting module path: C:\WINDOWS\SYSTEM32\atiadlxx.dll
Report Id: de626716-5141-42af-a6bc-155caec329ae
Faulting package full name: 
Faulting package-relative application ID:22/6/2560 13:42    Application Error    Faulting application name: RadeonSettings.exe, version: 10.1.1.1682, time stamp: 0x58fea395
Faulting module name: atiadlxx.dll, version: 7.16.10.1301, time stamp: 0x565b5d82
Exception code: 0xc0000005
Fault offset: 0x000000000008e637
Faulting process id: 0x1940
Faulting application start time: 0x01d2eb5d7002b117
Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe
Faulting module path: C:\WINDOWS\SYSTEM32\atiadlxx.dll
Report Id: ca940a58-9526-4dfd-add1-d9ded06ef1da
Faulting package full name: 
Faulting package-relative application ID:22/6/2560 13:34    Application Error    Faulting application name: RadeonSettings.exe, version: 10.1.1.1682, time stamp: 0x58fea395
Faulting module name: atiadlxx.dll, version: 7.16.10.1301, time stamp: 0x565b5d82
Exception code: 0xc0000005
Fault offset: 0x000000000008e637
Faulting process id: 0x23f4
Faulting application start time: 0x01d2eb5bf5f3425b
Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe
Faulting module path: C:\WINDOWS\SYSTEM32\atiadlxx.dll
Report Id: 83a40f0c-8a96-4333-bf46-6bebb49c583f
Faulting package full name: 
Faulting package-relative application ID:14/6/2560 2:00    Application Error    Faulting application name: RadeonSettings.exe, version: 10.1.1.1682, time stamp: 0x58fea395
Faulting module name: atiadlxx.dll, version: 7.16.10.1301, time stamp: 0x565b5d82
Exception code: 0xc0000005
Fault offset: 0x000000000008e637
Faulting process id: 0x15b0
Faulting application start time: 0x01d2e4b209614769
Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe
Faulting module path: C:\WINDOWS\SYSTEM32\atiadlxx.dll
Report Id: f67d8cd6-285b-4ff7-b080-dfd1f5181f36
Faulting package full name: 
Faulting package-relative application ID:13/6/2560 11:46    Application Error    Faulting application name: RadeonSettings.exe, version: 10.1.1.1682, time stamp: 0x58fea395
Faulting module name: atiadlxx.dll, version: 7.16.10.1301, time stamp: 0x565b5d82
Exception code: 0xc0000005
Fault offset: 0x000000000008e637
Faulting process id: 0x1808
Faulting application start time: 0x01d2e43aa4589fb6
Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe
Faulting module path: C:\WINDOWS\SYSTEM32\atiadlxx.dll
Report Id: 7235e0c8-a7fe-4fe9-8ce1-ce3ef63b1a31
Faulting package full name: 
Faulting package-relative application ID:13/6/2560 6:03    Application Error    Faulting application name: RadeonSettings.exe, version: 10.1.1.1682, time stamp: 0x58fea395
Faulting module name: atiadlxx.dll, version: 7.16.10.1301, time stamp: 0x565b5d82
Exception code: 0xc0000005
Fault offset: 0x000000000008e637
Faulting process id: 0x1cac
Faulting application start time: 0x01d2e40abf5ccd74
Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe
Faulting module path: C:\WINDOWS\SYSTEM32\atiadlxx.dll
Report Id: c077013f-72be-4a53-9b48-de8c29fb5fe4
Faulting package full name: 
Faulting package-relative application ID:13/6/2560 6:00    Application Error    Faulting application name: RadeonSettings.exe, version: 10.1.1.1682, time stamp: 0x58fea395
Faulting module name: atiadlxx.dll, version: 7.16.10.1301, time stamp: 0x565b5d82
Exception code: 0xc0000005
Fault offset: 0x000000000008e637
Faulting process id: 0x21f0
Faulting application start time: 0x01d2e40a4cb9c20a
Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe
Faulting module path: C:\WINDOWS\SYSTEM32\atiadlxx.dll
Report Id: 2504141c-b60a-4916-bce0-5201c099e645
Faulting package full name: 
Faulting package-relative application ID:

Open administrative command prompt and type or copy and paste:


1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)


2) sfc /scannow


3) dism /online /cleanup-image /restorehealth


4) chkdsk /scan


When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread



5) uninstall: AMD Radeon
a) create a restore point
b) download the new driver from Download Drivers
to the desktop
c) download and install: Display driver uninstaller (DDU) Official Display Driver Uninstaller DDU Download
c) Open AMD install manager
d) Check AMD display driver (do not check any other boxes)
e) Reboot into safe mode
f) In safe mode use Display Driver Uninstaller Download version 17.0.6.7: Official Display Driver Uninstaller DDU Download
g) Reboot
h) Turn off antivirus
i) install the driver from the desktop

See this link for text and images: Clean Install AMD Graphics Drivers | Community


6) Make sure that there is no over clocking while troubleshooting.

Sometimes there are problems in the bios that produce bsod.

The bios in your computer: BIOS Version/Date American Megatrends Inc. E16FKAMS.109, DATE UNKNOWN


Please check to see if this is the most up to date version.

To ensure that there are no improper bios settings please reset the bios.

Sometimes there can be failure to boot after resetting the bios.

So please make sure your files are backed up.
Please make a backup image with Macrium: Macrium Software | Macrium Reflect Free: Macrium Software | 404
Please create a restore point.

How to Clear Your Computers CMOS to Reset BIOS Settings:How to Clear Your Computers CMOS to Reset BIOS Settings

3 Ways to Reset Your BIOS - wikiHow:3 Ways to Reset Your BIOS - wikiHow

I just finished running memtest86 and it doesn't show any error. But my machine stuck in bad system config info loop bsod. What should i do next.

Please post an image of the Memtest 86+ results and please post an image of what you mean by info loop.

You should be able to power off.

Create a bootable windows 10 iso as a backup plan: Download Windows 10

If there are any new minidump files please post a new zip file for debugging and review of the logs:
BSOD - Posting Instructions - Windows 10 Forums

I just fixed it by following this tutorial(How to fix Windows 10 start-up problems - Blackscreen, Bootloop, Infinite Loading [4K 60FPS] - YouTube
here is mine picture of memtest86. (For some reason i can't insert picture in the post)
20170702_215012.jpg - Google Drive